Director Of It Operations Security Jobs (NOW HIRING)

The Center for Family Representation Inc. (CFR) is an award-winning, innovative law and policy organization that serves primarily Black and Brown families and youth in Queens, Manhattan, the Bronx, and Staten Island with an interdisciplinary legal defense model that serves more than 3000 clients every year. CFR was originally founded in 2002 to dramatically change the trajectory of indigent parents being prosecuted by the City’s Administration for Children’s Services (ACS). Our goal is to defend and protect our clients’ rights, reduce the harm of family separation and prevent or minimize the time any child spends in the foster system. CFR provides interdisciplinary family defense with a model that was unique at our founding and that is now being replicated nationally: we assign every client an attorney and a social work staff member, and teams have the support of parent advocates, who are parents with direct personal experience of being investigated and prosecuted by ACS. CFR’s Community Advocacy Project represents parents during a child protective investigation (to avoid court involvement where possible) and assists parents in clearing their names from state maltreatment records. 

As an agency committed to securing justice for families, we built the Youth Defense practice (YDP) to defend youth at risk of family separation through incarceration. YDP uses the same interdisciplinary model to represent youth being prosecuted in Queens, Manhattan, and the Bronx in Supreme Court Youth Parts, during Probation Adjustment and in Delinquency proceedings in Family Court. CFR’s Home for Good program provides legal and social work services to clients in immigration, civil legal services and criminal defense matters, to afford clients an efficient and well-coordinated one-stop solution to a range of issues that threaten family stability. 

Recognized as experts in our fields, we annually train over 500 practitioners in the city, state and around the country on strategies to promote family preservation and interdisciplinary representation, and we provide community based “Know Your Rights” presentations to parents, youth and service providers. We advocate at the city, state and national level for policies that reduce the harm of family separation, and promote parent engagement and justice for youth and Families.

The Director of Information Technology is responsible for the strategic leadership, governance, security, and operational management of the organization's technology environment. Reporting directly to the Chief Operating Officer and working in partnership with executive leadership, the Director develops and executes a technology strategy that advances organizational objectives while ensuring secure, reliable, cost-effective, and client-focused technology services. This position provides oversight of a complex technological environment encompassing nearly 40 enterprise platforms spanning cybersecurity, cloud services, communications, identity, monitoring, disaster recovery, physical security, vendor relationships, technology budgeting, and regulatory compliance.

Key Responsibilities

• Develop and execute the organization's technology strategy, roadmap, policies, and standards.
• Serve as the organization's principal advisor on technology solutions, cybersecurity, and technology investments.
• Direct enterprise infrastructure including identity services, virtualization, physical servers, storage, networking, cloud platforms, backup, disaster recovery, and remote access.
• Lead cybersecurity initiatives through endpoint protection, vulnerability and patch management, multi-factor authentication, monitoring, incident response, and security awareness.
• Provide executive oversight of enterprise platforms including Google Workspace, Microsoft 365, Zoom Rooms, collaboration tools, business applications, and other enterprise systems supporting organizational operations.
• Manage the full technology lifecycle including procurement, inventory, asset replacement, software licensing, and vendor relationships.
• Develop and administer the IT operating and capital budgets while ensuring effective stewardship of technology resources.
• Lead IT service delivery by establishing service standards, improving support processes, maintaining documentation, and promoting a customer-focused culture.
• Supervisory responsibilities include recruit, develop, oversee, and evaluate IT personnel while fostering collaboration, accountability, and professional growth.
• Support organizational compliance requirements and maintain technology controls that protect confidential information.

Technology Environment

Primary platforms include Google Workspace, Microsoft 365, VMware, Active Directory, Fortinet, UniFi, NinjaOne, Bitdefender, Freshdesk, RingCentral, Zoom and Zoom Rooms, Brivo, Robin, Dropbox Sign, Bitwarden, Cloudflare, Qualys, Synology, PRTG, Better Stack, Verizon Business, Dell TechDirect, and related enterprise infrastructure and SaaS solutions.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent combination of education and experience.
• Minimum 10 years of progressive IT experience, including leadership of enterprise infrastructure.
• Minimum 5 years of management experience leading technical staff, budgets, projects, and vendors.
• Demonstrated experience in cybersecurity, cloud administration, strategic planning, and enterprise technology management.
• Excellent communication, organizational, and relationship management skills.
• A passion for technology with a troubleshooting mindset.

Core Competencies

Strategic Leadership • Technology Governance • Cybersecurity Awareness • Network Infrastructure Management • Cloud Services • Financial Stewardship • Vendor Management • Project Leadership • Team Development • Client Focused • Communication • Risk Management

Mission and Values

Demonstrate a commitment to CFR's mission and organizational values by fostering an inclusive workplace, modeling professionalism, integrity, collaboration, safeguarding confidential information, and delivering technology services that enable staff to serve clients effectively.

Physical Requirements and Work Environment

This is a hybrid role, with work performed in an office and remote environments with occasional travel between borough office locations and periodic after-hours support for planned maintenance or critical incidents. This is a primarily in-person role. Must have the ability to lift or move equipment weighing up to 50 pounds, with reasonable accommodations provided where appropriate.