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Director Of Intake Jobs in Decatur, AL (NOW HIRING)

ClearanceJobs

Service Desk Lead Jobs

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... intake, logging, categorization, prioritization, routing, escalation, resolution, and follow-up. * Direct diagnosis and troubleshooting of computer hardware and software issues and ensure customers ...

New

PingWind Inc

Service Desk Lead

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... intake, logging, categorization, prioritization, routing, escalation, resolution, and follow-up. • Direct diagnosis and troubleshooting of computer hardware and software issues and ensure customers ...

New

Electricfil Corporation

Project Manager

Elkmont, AL · On-site

$60K - $75K/yr

Contribute to the Intake order pipeline by providing the relevant information and support to FAE ... management, direct reports and all levels of personnel within the organization and serve as a ...

Electricfil Corporation

Project Manager

Elkmont, AL · On-site

$60K - $75K/yr

Contribute to the Intake order pipeline by providing the relevant information and support to FAE ... management, direct reports and all levels of personnel within the organization and serve as a ...

Redwire Defense Tech

Technical Recruiter

Huntsville, AL

$94K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead intake meetings, establish candidate profiles and interview plans, conduct candidate ... REQUIRED QUALIFICATIONS The following are a non-exhaustive list of qualifications for the position:

Redwire Defense Tech

Technical Recruiter

Huntsville, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead intake meetings, establish candidate profiles and interview plans, conduct candidate ... REQUIRED QUALIFICATIONS The following are a non-exhaustive list of qualifications for the position:

Redwire Defense Tech

Technical Recruiter

Huntsville, AL

$94K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead intake meetings, establish candidate profiles and interview plans, conduct candidate ... REQUIRED QUALIFICATIONS The following are a non-exhaustive list of qualifications for the position:

Redwire Defense Tech

Technical Recruiter

Huntsville, AL · On-site

$94K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead intake meetings, establish candidate profiles and interview plans, conduct candidate ... REQUIRED QUALIFICATIONS The following are a non-exhaustive list of qualifications for the position:

Edge Autonomy

Technical Recruiter

Huntsville, AL

$94K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead intake meetings, establish candidate profiles and interview plans, conduct candidate ... REQUIRED QUALIFICATIONS The following are a non-exhaustive list of qualifications for the position:

The Arc

Family Support Specialist

Huntsville, AL · On-site

$17.75 - $23.25/hr

This role provides direct support to families throughout the intake evaluation, service navigation ... Develop and maintain database of family recommendations and assist families in accessing community ...

The Arc

Family Support Specialist

Huntsville, AL

$17.75 - $23.25/hr

This role provides direct support to families throughout the intake evaluation, service navigation ... Develop and maintain database of family recommendations and assist families in accessing community ...

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Showing results 21-40

All JobsOf Intake JobsDirector Of Intake JobsDirector Of Intake Jobs in Decatur, AL

Director Of Intake information

What are the key skills and qualifications needed to thrive as a director of intake?

To thrive as a Director of Intake, you need expertise in case management, intake assessment, and regulatory compliance, usually backed by a degree in social work, healthcare administration, or a related field. Familiarity with client management systems, electronic health records (EHRs), and relevant industry regulations is essential. Strong leadership, problem-solving, and interpersonal communication skills make someone stand out in this position. These capabilities are crucial for ensuring smooth client onboarding, regulatory adherence, and effective team coordination, ultimately supporting organizational goals and client outcomes.

What are some common challenges faced by a director of intake, and how are they typically addressed?

A Director of Intake often faces challenges such as managing high volumes of referrals, ensuring timely assessments, and coordinating effectively with multidisciplinary teams. Balancing workflow efficiency with quality client experiences can be demanding, especially during peak periods. To address these challenges, Directors typically implement streamlined intake processes, utilize data management systems, and foster clear communication channels with clinical and administrative staff. Ongoing training and regular team meetings also help ensure that best practices are followed and that the team can adapt to changing demands.

What is the difference between Director Of Intake vs Intake Coordinator?

AspectDirector Of IntakeIntake Coordinator
CredentialsBachelor's degree often required; experience in healthcare or social servicesHigh school diploma or equivalent; relevant certifications may be preferred
Work EnvironmentLeadership role overseeing intake departments, strategic planningFrontline role interacting directly with clients, handling initial assessments
Employer & IndustryHospitals, clinics, social service agenciesHealthcare facilities, social service organizations
Common Search & ComparisonFocuses on management and oversightFocuses on client interaction and initial screening

The main difference between a Director Of Intake and an Intake Coordinator lies in their responsibilities and seniority. The Director Of Intake oversees the entire intake process, manages staff, and develops policies, while the Intake Coordinator handles direct client interactions and initial assessments. Both roles are essential in healthcare and social services settings, but they differ in scope and level of responsibility.

What does a director of intake do?

A director of intake oversees the process of receiving and evaluating new clients, patients, or cases for an organization. They coordinate intake procedures, manage staff involved in onboarding, and ensure compliance with policies and regulations to facilitate smooth service delivery.

What job categories do people searching Director Of Intake jobs in Decatur, AL look for?

The top searched job categories for Director Of Intake jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Director Of Intake jobs?

Cities near Decatur, AL with the most Director Of Intake job openings:

Director Of Intake jobs near you
Infographic showing various Director Of Intake job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Service Desk Lead Jobs

ClearanceJobs

Huntsville, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Service Desk Lead

Location: Huntsville, AL Required Clearance: SECRET Required Education: Bachelor's degree in information technology, computer science, information systems, or a related field; equivalent relevant experience may be considered. Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support metrics in an enterprise environment.

Job Description

PingWind is seeking a Service Desk Lead to direct responsive, customer-focused system support for PAE Fires users. The Service Desk Lead will oversee intake, triage, routing, troubleshooting, escalation, resolution, follow-up, and performance reporting to minimize user downtime, meet service-level expectations, and continuously improve the support experience. Primary Responsibilities Typical Responsibilities/Tasks:

  • Lead embedded OCIO service-desk and user-support operations and ensure timely, effective, and professional responses to customer inquiries and technical support needs.
  • Manage support requests received by telephone, email, and the Government-provided automated service desk system, including intake, logging, categorization, prioritization, routing, escalation, resolution, and follow-up.
  • Direct diagnosis and troubleshooting of computer hardware and software issues and ensure customers receive clear step-by-step guidance and accurate technical assistance.
  • Ensure support personnel maintain current proficiency with Government hardware, software, systems, and emerging technologies needed to resolve routine and complex user issues.
  • Establish effective escalation and coordination practices with server, network, cybersecurity, application-development, asset-management, and other technical teams to restore service quickly.
  • Monitor adherence to established service-level agreements and performance standards and take corrective action when response or resolution performance trends below expectations.
  • Analyze service-desk activity and identify recurring issues, operational bottlenecks, support trends, training needs, and opportunities to improve first-contact resolution and customer satisfaction.
  • Generate detailed performance reports covering call/ticket volumes, issue types, resolution times, trends, and other relevant support metrics in accordance with applicable reporting requirements.
  • Provide technical leadership, workload management, coaching, and quality oversight for service-desk personnel while maintaining a professional customer-service culture.

Required Qualifications:

  • Demonstrated experience leading an enterprise service desk, help desk, or deskside/user-support operation with formal ticketing and escalation processes.
  • Strong troubleshooting knowledge across end-user hardware, Windows-based computing environments, common enterprise applications, accounts/access, peripherals, and connectivity issues.
  • Experience managing SLAs, response/resolution targets, ticket backlogs, priority/escalation practices, support metrics, and trend reporting.
  • Ability to translate technical information into clear, professional guidance for end users and to coordinate complex incidents with specialized technical teams.
  • Experience using automated service-management/ticketing systems and producing operational reports for leadership review.
  • Strong team leadership, customer-service, communication, coaching, and workload-management skills.
  • Ability to support mission-driven operational hours and after-hours/on-call requirements when authorized and required by specific tasks.
  • SECRET security clearance.

Desired Qualifications:

  • ITIL Foundation/Managing Professional, HDI, or comparable service-management certification.
  • Experience leading service desk operations in an Army/DoD or other Federal Government environment.
  • Experience with endpoint management, remote support, knowledge management, and service analytics/reporting tools.
  • DoD 8140-aligned cybersecurity qualification where required by assigned cyberspace work.

About PingWind: PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.

Our benefits include:

  • Eleven Federal Holidays
  • Paid Time Off accrued each pay period
  • Parental Leave
  • Three medical plan choices with generous employer contribution
  • Dental and Vision Insurance
  • Company paid Short-Term and Long-Term Disability
  • Company paid Life and AD&D Insurance
  • 401k with competitive matching and vesting schedule
  • Continuing education assistance
  • Short Term / Long Term Disability & Life Insurance
  • Medical, Dependent Care and Commuter Flexible Spending Accounts
  • Employee Assistance Program
  • Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
  • 529 College Savings Plan
  • Legal Insurance
  • Pet Insurance

Salary Range $97k-$135K

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