Director Of Implementation Services Jobs in Indiana

Classification: DirectorJob Grade: 22 ($85,300 - $127,900)Job Category: A – Full-TimeFSLA Status: ExemptDirect Reports: YesReports to: Executive DirectorApplication deadline: September 25; applications reviewed as received.SUMMARYThe Director of Public Services is a senior operational leader responsible for the strategic direction, administration, and continuous improvement of public-facing library services across a multi-branch library system. Working in close partnership with the Executive Director and administrative leadership team, this position ensures the effective delivery of high-quality and responsive service delivery to meet community needs. This role provides direct leadership to department heads and oversees system-wide public service functions including circulation, reference, youth services, programming, and customer experience. The Director serves as a key liaison between senior leadership and operational teams, ensuring alignment in priorities, policies, and service delivery.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Organization-Wide ExpectationsFollows and enforces established library operational and workforce policies, procedures, and work standardsAttends work regularly, on-time, and as scheduledDemonstrates inclusive, welcoming, and customer-focused service to patrons, staff, and community partnersMaintains confidentiality of sensitive information and exercises sound judgmentActively participates in professional development, conferences, and community engagementPromotes a safe, secure, and accessible environment across all facilitiesRegularly reviews and utilizes internal communication platformsJob-Specific AccountabilityLeadership and Strategic DirectionProvides system-wide leadership for all public service departments across multiple locations, ensuring consistent, high-quality service deliveryServes as a key member of the senior leadership team, contributing to strategic planning, organizational priorities, and policy developmentServes as an acting administrator in the absence of the Executive Director, as delegatedService Delivery and OperationsEnsures effective, customer-focused execution of services across circulation, reference, youth services, programming, and related areasOversees the development, implementation, and evaluation of public programs and services across the library systemEvaluates trends in library services, technology, and related library area of expertise to guide innovation and service deliveryPromotes a culture of service excellence and continuous improvementAddresses escalated patron matters and interprets policy to resolve complex service issuesDevelops, reviews, and refines operational policies and procedures related to public service deliveryMakes data-informed decisions regarding programs, service models, staffing, and resource allocation to maximize community impactPerforms administrative, customer service, or operational support duties as needed to ensure continuity of serviceFinancial Oversight and People LeadershipOversees departmental budgets, including materials, programing, and operational expenditures while ensuring fiscal responsibilityEnsures effective development, coaching, and engagement of public service staff, including recruitment and retentionPromotes cross-functional teamwork and system-wide consistencyCommunity Engagement and Collaborative PartnershipsRepresents the library in the community, building relationships with schools, government, nonprofits, and other organizations, as applicable to role scopeIdentifies and develops collaborative opportunities that enhance library services to expand community impactServes as a visible ambassador for the library and its missionFacilitates communication and collaboration with other divisions (e.g. branches, technical services, marketing, etc.) to ensure alignment of services and messagingWORK CONDITIONSFull-time, including evenings and weekends as requiredFrequent local travel between branches; occasional regional or statewide travelWork is performed in-office, public service, and library environments with regular interaction with staff and the publicEducation and/or ExperienceMaster’s degree in Library Science (MLS/MLIS) from an American Library Association (ALA)-accredited program requiredCurrent or ability to obtain appropriate state public library certification within six (6) months of hireMinimum of five (5) years of progressively responsible professional library experience; public library experience strongly preferredMinimum of three (3) years of supervisory or managerial experience, including oversight of professional staffExperience in multi-branch systems, public services, or community-focused organizationsValid driver’s license and acceptable driving record with certificate of coverage or insurabilityKnowledge, Skills and AbilitiesStrong commitment to public service and equitable access to library resourcesKnowledge of modern public library practices, procedures, and service strategiesAbility to develop and implement policies, procedures, and service strategies that promote consistency and efficiencyStrong budgeting, financial management, and resource allocation skillsAbility to analyze data, evaluate outcomes, and make evidence-based decisionsKnowledge of management principles including personnel supervision, performance management, and team developmentExcellent interpersonal, leadership, and coaching skills; ability to build trust and collaborate across teamsExcellent problem-solving and conflict resolution skills, including handling escalated patron or staff mattersAbility to build relationships with diverse stakeholders and community partnersStrong project management and organizational skillsProficiency with library systems (e.g., integrated library system), Microsoft Office suite, and standard business technologiesAbility to work both independently and collaboratively in a dynamic environmentLanguage SkillsExcellent written and verbal communication skillsAbility to effectively present information, facilitate discussions, and communicate with diverse audiences including staff, leadership, and the publicAbility to prepare reports, policies, and procedural documentationSpanish or bilingual skills are a plusPhysical DemandsAbility to communicate effectively in person and through various communication methodsAbility to travel and move between multiple locations and remain active throughout the workdayAbility to sit, stand, walk, and engage in frequent movement and interactionAbility to occasionally lift or move materials (up to 40-50 pounds)Ability to perform tasks requiring reaching, bending, or crouchingReasonable accommodation may be made to enable individuals with disability to perform essential functionsSupervisory ResponsibilitiesDirectly supervises Department Heads and indirectly oversees public services staffProvides leadership, coaching, and development to direct reportsCarries out supervisory responsibilities in accordance with library policies and applicable laws, including:Workforce planning, staffing, and delegationPerformance management and evaluationEmployee development and trainingConflict resolution and corrective actionSALARY AND BENEFITSA strong benefits package is part of your total compensation at EPL. This summary is designed for applicants and new employees. Eligibility varies by benefit and work schedule.INSURANCE BENEFITSFull-time employees working at least 30 hours per week are eligible. Coverage begins the first day of the month following 30 days of employment.PAID TIME OFF BENEFITSPaid vacation, PTO and holiday benefits are available to eligible employees scheduled at least 20 hours per week, with amounts varying by category and scheduled hours.HEALTH & INSURANCE BENEFITS• Medical: Choice of two Auxiant plans: PPO Buy-Up or HDHP Core. Preventive care is covered at 100% in-network on both plans.• Marathon Health: Primary care, urgent care, many labs and common generic medications at no out-of-pocket cost for employees and covered dependents enrolled in an EPL medical plan.• Prescription support: True Rx pharmacy benefits plus SHARx specialty-drug advocacy at no additional cost to medical plan members.• Health Savings Account: Employees enrolled in the HDHP may be eligible to contribute pre-tax dollars to an HSA.• Dental: Humana plan with a $0 deductible; preventive services covered at 100%, basic services at 80%, and major services at 50%.• Vision: VSP coverage with a $20 eye exam copay, frame/contact allowances, and employee-only coverage at no payroll cost.• Life & AD&D: EPL provides $20,000 of basic life insurance and $20,000 of AD&D insurance at no cost to eligible employees.• Optional coverage: Voluntary life/AD&D, short-term disability, long-term disability, accident insurance and critical illness insurance are available for employee purchase.2026 EMPLOYEE PAYROLL CONTRIBUTIONSSemi-monthly deductions (24 pays per year):Coverage TierPPO MedicalHDHP MedicalDental / VisionEmployee Only$82.23$42.33$10.80 / $0Employee + Spouse$341.31$269.97Dental: $33.11 Employee + OneEmployee + Children$278.68$220.44Dental: $66.01 Employee + FamilyEmployee + Family$387.29$306.33Vision family: $3.99PAID TIME OFF & HOLIDAYS• Vacation: Eligible employees begin accruing vacation immediately. Full-time vacation starts at 10 days per year for pay grades 2-12 and 15 days per year for pay grades 14-24, with additional vacation earned as service increases. Eligible part-time employees receive a prorated amount.• Medical PTO: Full-time employees receive 22 hours quarterly (88 hours annually). Part-time employees scheduled 20 hours receive 11 hours quarterly; employees scheduled 21-39 hours receive a prorated amount.• Personal PTO: Full-time employees receive 6 hours quarterly (24 hours annually).• Holidays: EPL observes 11 paid holidays for eligible employees: 8 closed holidays and 3 floating holidays. Holiday pay/credit is based on one-fifth of the employee's average workweek.8 CLOSED HOLIDAYSNew Year's Day • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • New Year's Eve • Christmas Eve • Christmas Day3 FLOATING HOLIDAYSMartin Luther King, Jr.'s Birthday • Presidents Day • Veterans DayMEDICAL PLAN SNAPSHOTIn-Network FeaturePPO Buy-UpHDHP CoreIndividual / Family Deductible$1,500 / $3,000$3,400 / $6,800CoinsuranceYou pay 20%You pay 0% after deductiblePrimary Care$15 copay$30 copay after deductibleSpecialist$50 copay$60 copay after deductibleUrgent Care$25 copay$100 copay after deductiblePreventive Care100%, no deductible100%, no deductibleENROLLMENT• New employees must enroll in insurance benefits within 30 days of hire.• Eligible dependents may include a spouse and children through age 26, as well as certain dependent children of any age who are unable to care for themselves.• Benefit elections and changes are completed through Paycom. Outside open enrollment, changes generally require a qualifying life event and timely notice to Human Resources.Important: This is a recruitment and onboarding summary, not a plan document. Benefit eligibility, coverage, limitations and costs are governed by EPL policies and official plan documents. Benefits and rates may change.This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. #J-18808-Ljbffr