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Director Of End User Services Jobs (NOW HIRING)

Harvard Business School Publishing Corporation

$150K - $170K/yr

This mission inspires each of us to unlock the leader in everyone - including you! The opportunity ... The Director, Digital Workplace and End User Management will redesign how HBP employees experience ...

ConfigUSA

End User Computing

Miami, FL · On-site

Ensure successful execution of end-user device refresh lifecycle covering: o Asset assignment o ... Service Window: Monday-Friday, 8:00 AM - 5:00 PM (EST). * Support Model: Combination of onsite and ...

Stewart

End-User Support Technician

Brentwood, TN · On-site

Together, we can achieve our vision of becoming the premier title and real estate services company ... Resolves more complex end-user issues, including software installations, peripheral configurations ...

ICONMA

End user support

Wichita, KS · On-site

... of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire ... Direct Hire); Bulk Buy Staff Augmentation; Offshore Staff Augmentation; Payroll Services;

Loyalty360

$125K - $187K/yr

Infrastructure - End User (5118605) Ahold Delhaize USA, a division of global food retailer Ahold ... Our associates support the brands with a wide range of services, including Finance, Legal ...

kgs

Desktop/Field Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Support device refresh and modernization initiatives as directed by the End-User Services Lead ... Maintain accurate records of onboarding and offboarding activities in the Government ITSM platform ...

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Director Of End User Services information

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How much do director of end user services jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director of end user services in the United States is $127,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $150,500.00 per year, depending on experience, location, and employer.

What does a director of end user services do?

A Director of End User Services oversees the delivery, support, and improvement of technology services provided to an organization's employees, such as help desk operations, desktop support, and device management. They are responsible for ensuring that end users have the tools and assistance they need to be productive and that IT services meet company standards for performance and security. This role often involves managing teams, developing service strategies, and collaborating with other IT leaders to align technology solutions with business goals.

What are the key skills and qualifications needed to thrive as a director of end user services, and why are they important?

To thrive as a Director Of End User Services, you need extensive experience in IT service management, team leadership, and a solid understanding of end-user support practices, typically backed by a bachelor’s degree in IT or a related field. Familiarity with ITIL frameworks, service desk management tools (such as ServiceNow), and certifications like ITIL or PMP are commonly expected. Strong communication, problem-solving, and stakeholder management skills help in driving user satisfaction and leading cross-functional initiatives. These skills ensure efficient service delivery, high end-user satisfaction, and the alignment of IT services with organizational goals.

What are the main challenges a director of end user services faces when managing IT support teams across multiple locations?

A Director of End User Services often navigates challenges such as ensuring consistent support quality, standardizing processes, and maintaining strong communication across geographically dispersed teams. Balancing strategic oversight with day-to-day operational demands, especially in organizations with hybrid or remote workforces, requires strong leadership and adaptability. Building a unified culture, streamlining incident response, and integrating new technologies are also common hurdles, but overcoming them can lead to significant improvements in user satisfaction and operational efficiency.

What is the difference between Director Of End User Services vs IT Service Manager?

AspectDirector Of End User ServicesIT Service Manager
ResponsibilitiesOversees end user support, device management, and user experience strategiesManages IT service delivery, incident resolution, and service improvement processes
Required CredentialsBachelor's in IT or related field; certifications like HDI Support Center ManagerBachelor's in IT or related field; certifications like ITIL Foundation
Work EnvironmentStrategic leadership in corporate IT departments, focusing on end user technologyOperational management within IT service teams, focusing on service delivery

The Director Of End User Services focuses on strategic management of end user support and experience, while the IT Service Manager handles day-to-day IT service operations. Both roles require similar credentials but differ in scope and focus, with the director emphasizing strategic planning and the manager concentrating on service delivery execution.

What cities are hiring for Director Of End User Services jobs?

Cities with the most Director Of End User Services job openings:

What states have the most Director Of End User Services jobs?

States with the most job openings for Director Of End User Services jobs include:

What are popular job titles related to Director Of End User Services jobs?

For Director Of End User Services jobs, the most frequently searched job titles are:

Infographic showing various Director Of End User Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $127,543 per year, or $61.3 per hour.

End User Resource Specialist

Arlington, VA • On-site

CACI International
See more jobs at CACI Internationalexternal

$70K - $148K/yr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The Opportunity:

CACI is seeking an End User Support Resource Specialist to join our team in Arlington, VA. The End User Support Resource Specialist will support the delivery of end user services within a multi-facility region/complex, managing dedicated on-site IT deskside personnel. This candidate will help to mentor a team of 14 IT deskside technicians who provide IT support to end users and end user hardware (laptops, desktop, VDI, mobile devices, printers, etc.).

This position will occasionally serve as a direct interface to the DHS customer, providing status on special projects (e.g. hardware refreshes), escalations and overall team performance. They are responsible for assisting techs with complicated tickets resolutions in a timely fashion and populated with the correct work details.

Responsibilities:
  • Support and engage with the CISA customer as needed to provide status on specific ticket escalations, updates on Special Projects and meet any ad hoc user requests
  • Assist with monthly ticket audits on regional team, ensuring tickets are routed correctly and populated following a standardized work detail format
  • Support in the creation of SOPs and training guides, ensuring deskside Knowledge Repository is maintained with accurate information
  • Assist with new employee orientation
  • Ensure Tickets are assigned and evenly distributed across the team
  • Create and document fixes for newly identified problems as requested by the EUS Lead
  • Serve as the Internal escalation point for team members in order to validate escalating to Tier 3
  • Help mentor and train Tier 1 and 2 techs
  • Assist in conducting technician annual skills assessments
  • Offer coverage as surge support for 4 local customer sites during unplanned absences
  • Take the lead in the coordination of assigned projects i.e. software installs, hardware refresh etc.
  • Assist with maintaining the accuracy of tracking Assets in designated tech sites
  • Provide the highest level of customer satisfaction, working collaboratively with the customer to solve end user challenges and issues
  • Collaborate with other DSS CACI organizational entities (e.g. service desk, EED) and external vendors to solve issues on the customers behalf.
  • Other duties as assigned by the EUS Manager
Qualifications:

Required:

  • Ability to obtain/maintain DHS EOD Suitability Clearance
  • 5+ years of previous experience supporting a federal client
  • 3+ years as a Senior Deskside Support Technician
  • Must possess experience as a leader and mentor in an end-user services environment.
  • Previous experience using ITSM tools for ticket and SLA tracking and reporting
  • Collaborative management approach to drive project / task success across multiple stakeholder organization
  • Positive attitude and strong communications skills
  • Prior experience working on customer site

Desired:

  • Familiarity with using ServiceNow
  • ITIL 4 Foundations
  • -
What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$70,800 - $148,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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