Director Of Customer Operations Jobs in Spring, TX

Fisk Electric, a Tutor Perini Company, is seeking a Director of Operations to join our office in Houston, TX

About Fisk Electric

If it's electric, Fisk Electric Company has it covered

Since 1913, Fisk has been one of the nation's leading providers for the design, installation and maintenance of electrical systems, structured cabling applications, integrated electronic security systems, and building technology solutions.

During our storied history, we have gained experience on virtually every building type or unusual site condition in every region of the United States as well as the Middle East, Spain, the Virgin Islands, and the Caribbean.

From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, MGM Grand and City Center projects in Las Vegas, Third Street Light Rail in San Francisco, Minute Maid Park in Houston and multiple airport expansions and data center projects.

Extraordinary Projects, Exceptional Performance

DESCRIPTION:

The Director of Operations is responsible for leading and overseeing the company's operational departments to ensure projects are executed efficiently, safely, on schedule, and within budget. This role provides strategic leadership and operational accountability for the Scheduling, Warehouse, Prefabrication, Safety, and BIM/VDC departments. The Director of Operations will also provide executive oversight of the company's Safety Department through direct leadership of the Corporate Safety Director. This role is ultimately responsible for the overall success, performance, compliance, and continuous improvement of the company's safety program and safety culture across all operations. This position reports directly to the CEO/ President.

• Collaborate with executive leadership to develop and execute strategic operational initiatives.

• Lead and oversee daily operations of the Scheduling, Warehouse, Prefabrication, and BIM/VDC departments.

• Develop and implement operational strategies that improve efficiency, scalability, quality, and profitability.

• Establish department goals, KPIs, and accountability measures aligned with company objectives.

• Work closely with project management and field leadership to forecast manpower requirements and staffing needs.

• Monitor project schedules and proactively identify operational risks, manpower shortages, or scheduling conflicts.

• Oversee the Director of BIM/VDC and support company-wide virtual design and construction initiatives.

• Ensure BIM/VDC processes support project coordination, constructability, clash detection, and prefabrication efforts.

• Provide leadership and oversight to the Warehouse Manager and warehouse operations team.

• Ensure efficient inventory management, material handling, tool management, fleet coordination, and jobsite logistics.

• Oversee the Prefabrication Manager and drive departmental efficiencies

• Assist executive leadership with operational budgeting, forecasting, and cost-control initiatives.

• Analyze operational performance metrics and prepare reports for the CEO/President.

• Lead, mentor, and develop department leaders and operational staff.

• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

• Provide executive leadership and oversight to the Corporate Safety Director and Safety Department.

• Maintain ultimate accountability for company-wide safety performance, regulatory compliance, incident reduction, and continuous improvement initiatives.

• Ensure safety programs, policies, and procedures align with company operational goals and OSHA/regulatory requirements.

• Promote and reinforce a culture where safety is integrated into all operational and field activities.

• Collaborate with field leadership, project management, and executive leadership to proactively identify and mitigate operational and jobsite risks.

• Monitor safety performance metrics, audits, training initiatives, and corrective action programs to ensure department effectiveness and accountability.

REQUIREMENTS:

• Bachelor's degree in Construction Management, Engineering, Business Administration, preferred but not required.

• 10 or more years of leadership experience within electrical contracting.

• 5 or more years working at a $100 million+ electrical contractor.

• Proven experience managing multiple operational departments and leadership teams.

• Strong understanding of electrical construction operations, scheduling, BIM/VDC coordination, warehouse logistics, and prefabrication processes.

• Demonstrated success in process improvement, workforce planning, and operational leadership.

• Strong financial, organizational, communication, and problem-solving skills.

• Proficiency with construction management software, scheduling platforms, BIM technologies, and ERP systems preferred.

OUR MISSION

We build critical infrastructure that creates a better world.

OUR VISION

We strive to be the preeminent full-service civil, building, and specialty contractor by delivering innovative, transformative projects through world-class execution. We are committed to creating lasting value for our customers, upholding the highest standards of safety and integrity, generating exceptional financial results and shareholder value, and fostering a culture where our employees thrive.

Fisk Electric builds extraordinary projects, which need exceptional talent. Join us to help build the critical infrastructure that creates a better world.