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Director Of Customer Development Jobs in Basking Ridge, NJ

Project Hospitality

Be Seen First

Director of Development

Staten Island, NY · On-site

$80K - $85K/yr

Ensure accurate CRM management, prospect tracking, fundraising analytics, and performance ... The Director of Development will play a critical leadership role in helping expand philanthropic ...

AMDA

Director of Development

New York, NY · On-site

The Director of Development will leverage existing tools, including Little Green Light CRM and Alumni360, to support donor tracking, engagement, and reporting, and will contribute to establishing the ...

AMDA

Director of Development

New York, NY · On-site

The Director of Development will leverage existing tools, including Little Green Light CRM and Alumni360, to support donor tracking, engagement, and reporting, and will contribute to establishing the ...

Seton Hall University

Director of Development

Orange, NJ · On-site

$92K - $126K/yr

Director of Development Job no: 497492 Full time/Part time: Full-time Location: South Orange Categories: Administrator The Director of Development is responsible for creating a climate conducive for ...

New

Moms First

Director of Development

New York, NY

$170K - $180K/yr

Job Openings >> Director of Development Director of Development Summary Title: Director of ... Familiarity with Salesforce or a comparable CRM; comfort working in a data-informed environment

CFW Careers

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Director of Development

New York, NY · On-site

$95K - $115K/yr

The Director of Development is a pivotal member of the leadership team, driving all aspects of fundraising to support and sustain organizational growth. This senior role requires an experienced ...

CLC Group

Director of Development/Fundraising

New York, NY · On-site

$80K - $84K/yr

The Director of Development will oversee fundraising events, donor and sponsor relationships ... Track outreach, attendance, sponsorships, and revenue using organized data tools (e.g., Excel, CRM ...

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All JobsOf Customer Development JobsDirector Of Customer Development JobsDirector Of Customer Development Jobs in Basking Ridge, NJ

Director Of Customer Development information

See Basking Ridge, NJ salary details

$44.3K

$85.1K

$166.9K

How much do director of customer development jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director of customer development in Basking Ridge, NJ is $85,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $100,500.00 per year, depending on experience, location, and employer.

What does a director of customer development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

How does a director of customer development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a director of customer development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What job categories do people searching Director Of Customer Development jobs in Basking Ridge, NJ look for?

The top searched job categories for Director Of Customer Development jobs in Basking Ridge, NJ are:

What cities near Basking Ridge, NJ are hiring for Director Of Customer Development jobs?

Cities near Basking Ridge, NJ with the most Director Of Customer Development job openings:

Director Of Customer Development jobs near you

Director of Development

Metropolitan YMCA of the Oranges

Livingston, NJ • On-site

$100K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

**This position supports the West Essex YMCA in Livingston NJ & Greater Bergen YMCA in New Mildford, NJ**
POSITION SUMMARY: The Metropolitan YMCA of the Oranges (Metro Y) seeks a dynamic, relationship-driven fundraising professional to serve as Director of Development. Reporting to the Chief Development Officer, the Director of Development is responsible for cultivating, soliciting, and stewarding a portfolio of individual donors and major gift prospects to advance the Association's mission and philanthropic priorities. As a frontline fundraiser, the Director of Development will develop meaningful relationships with donors, volunteers, and community leaders to secure leadership and major gifts in support of the Association's annual fundraising initiatives, capital campaigns, endowment, and strategic priorities. Serving as the primary development partner for assigned YMCA branches, the Director of Development will collaborate with Executive Directors, volunteer leaders, and Association staff to develop and execute fundraising strategies, identify new philanthropic opportunities, and strengthen a culture of philanthropy throughout the organization. The successful candidate will actively manage a portfolio of major gift prospects and donors, maintain accountability for annual fundraising metrics, and consistently achieve established revenue goals. Metro YMCA branches are located in Livingston, Maplewood, East Orange, New Milford, Hardyston, and Stillwater, New Jersey. Regular travel throughout the Association's service area, along with occasional evening and weekend commitments, is required.
Requirements
ESSENTIAL FUNCTIONS:
Major Gift & Annual Campaign Fundraising
  • Develop and implement individualized cultivation, solicitation, and stewardship strategies for an assigned portfolio of major gift prospects and donors.
  • Build, manage, and grow an active portfolio through all stages of the donor lifecycle, including identification, qualification, cultivation, solicitation, stewardship, and renewal.
  • Conduct regular face-to-face meetings, discovery visits, and stewardship conversations with current and prospective donors.
  • Personally solicit leadership and major gifts in support of annual operations, capital campaigns, endowment, and other strategic initiatives.
  • Prepare compelling gift proposals, personalized correspondence, impact reports, and other donor communications.
  • Maintain a consistent pipeline of qualified prospects while advancing donors toward meaningful philanthropic commitments.
  • Maintain accurate and timely records of donor activity within the Association's CRM.
  • Utilize wealth screening, prospect research, and donor analytics to identify and prioritize fundraising opportunities.

Branch Partnership
  • Serve as the lead fundraising partner for assigned YMCA branches.
  • Collaborate with Executive Directors and branch leadership to identify philanthropic priorities and develop annual fundraising strategies.
  • Provide fundraising guidance and support for branch-based campaigns and donor engagement opportunities.
  • Work collaboratively across the Association to maximize donor relationships and fundraising success.
  • Partner with volunteer leaders to strengthen philanthropic engagement within the communities served by the YMCA.
  • Provide fundraising training, coaching, and ongoing support to Executive Directors, branch leadership, staff, and volunteer leaders to strengthen donor engagement, solicitation skills, stewardship practices, and overall fundraising effectiveness.
  • Partner with branch leadership to develop a culture of philanthropy by equipping staff and volunteers with fundraising tools, best practices, and resources that support annual campaigns, major gifts, special events, and community engagement efforts.

Stewardship
  • Develop and execute thoughtful stewardship plans that recognize donor generosity and demonstrate philanthropic impact.
  • Ensure timely acknowledgements, recognition, reporting, and ongoing engagement that foster long-term donor relationships.

Community Engagement
  • Represent the Metropolitan YMCA of the Oranges at community meetings, branch events, fundraising activities, and donor gatherings.
  • Build relationships with community leaders, civic organizations, and select local and regional businesses to identify philanthropic partnerships that support the YMCA's mission.

Other Responsibilities
  • Support Association-wide fundraising initiatives and special events.
  • Perform other duties as assigned.

Qualifications:
  • Bachelors degree in nonprofit administration, business administration, communications or a similar field or equivalent experience.
  • Minimum of five (5) years experience in fundraising with proven success in the areas of major gifts, annual campaigns, and/or special events.
  • Demonstrated ability to establish and cultivate relationships with internal and external constituency groups, including donors, volunteers, staff, members, and community leaders.
  • Ability to maintain confidentiality, build trust, and influence others.
  • Ability to work collaboratively with coworkers, community partners, YMCA members and donor prospects.
  • Demonstrated commitment to the mission and purpose of the YMCA.
  • Proficient use of Microsoft Office Suite & Canva
  • At least five (5) years of experience with donor databases.
  • Experience with Donor research tools such as databases, and project management software, and CRM systems.
  • Excellent verbal/written communication skills.

Benefits:
We offer a competitive compensation and benefits package, which includes medical, prescription, dental, and vision coverage. We also offer generous paid time off (PTO), paid sick leave, paid holidays, a legal plan, long-term disability, life insurance, 12% retirement benefits upon eligibility, a 403 (b) plan, an employee assistance program, professional development opportunities, Metro Y program discounts, and complimentary use of YMCA facilities. Full-time employees may be eligible for the Public Service Loan Forgiveness (PSLF) program.
Salary Description
$100,000-$118,000

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