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Director Of Customer Development Jobs in Basking Ridge, NJ

Bidease

Director of Customer Success

New York, NY · On-site

$180K - $200K/yr

As a Director of Customer Success, you will oversee and support a team of Customer Success Managers ... Foster a culture of knowledge sharing and ongoing skill development within the team. Requirements:

Sourgum

Director of Customer Success

Jersey City, NJ · On-site

$130K - $150K/yr

Our Customer Success team is at the heart of how we build lasting relationships with our clients ... You will own KPIs, team growth, and process development, ensuring our customers achieve maximum ...

Overjet

Director of Customer Success, DSO

New York, NY · On-site +1

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in ... Annual Learning and Development Stipend Our Hybrid Workplace We have a unique hybrid workplace at ...

Overjet

Director of Customer Success, SMB

New York, NY · On-site +1

The Role As a Director of Customer Success, SMB at Overjet, you will play a crucial role in ... Annual Learning and Development Stipend Our Hybrid Workplace We have a unique hybrid workplace at ...

Babbel GmbH

Director of CRM

New York, NY · On-site

$160K - $175K/yr

The Director, CRM - Revenue Expansion owns Babbel's global upgrade, upsell and winback strategy ... Career growth and skill development This position is located in NYC and requires a minimum of 3 ...

Kenvue

Customer Development Manager

Chatham, NJ · Remote

$124K - $175K/yr

Customer Development Manager What we do At Kenvue, we realize the extraordinary power of everyday ... A minimum of 6 years of direct selling or related experience. * Ability to interpret and ...

Kenvue

Customer Development Manager

Summit, NJ · Remote

$124K - $175K/yr

Customer Development Manager What we do At Kenvue, we realize the extraordinary power of everyday ... A minimum of 6 years of direct selling or related experience. * Ability to interpret and ...

Kenvue

Customer Development Manager

Springfield, NJ · Remote

$124K - $175K/yr

Customer Development Manager What we do At Kenvue, we realize the extraordinary power of everyday ... A minimum of 6 years of direct selling or related experience. * Ability to interpret and ...

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All JobsDirector Of Customer Development JobsDirector Of Customer Development Jobs in Basking Ridge, NJ

Director Of Customer Development information

See Basking Ridge, NJ salary details

$44.3K

$85.1K

$166.9K

How much do director of customer development jobs pay per year?

As of Jun 15, 2026, the average yearly pay for director of customer development in Basking Ridge, NJ is $85,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $100,500.00 per year, depending on experience, location, and employer.

Is BDM higher than sales manager?

A Business Development Manager (BDM) typically focuses on identifying new business opportunities and building strategic partnerships, while a Sales Manager oversees sales teams and manages client relationships. In many organizations, BDM roles are considered higher in strategic scope, but the hierarchy varies by company; sometimes, BDMs report to sales directors or vice versa. The specific level depends on the company's structure and industry standards.

How does a Director of Customer Development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What is a customer development director?

A Customer Development Director is a senior role responsible for identifying and expanding customer relationships, developing strategies to increase customer satisfaction and retention, and driving revenue growth. This position often requires strong leadership, communication skills, and experience with customer management tools and data analysis.

What jobs can I get with a BBM?

A BBM (Bachelor of Business Management) can qualify you for roles such as Customer Development Manager, Sales Manager, or Business Analyst. These positions often require strong communication, leadership, and strategic planning skills, and may involve working with teams, clients, or data analysis.

What are the key skills and qualifications needed to thrive as a Director Of Customer Development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What does a Director of Customer Development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Director of Customer Development and senior management positions, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.
What cities near Basking Ridge, NJ are hiring for Director Of Customer Development jobs? Cities near Basking Ridge, NJ with the most Director Of Customer Development job openings:
Director Of Customer Development jobs near you
Director of Customer Success

Director of Customer Success

Bidease

New York, NY • On-site

$180K - $200K/yr

Full-time

Posted 15 days ago

Job description

Work Type: Salary, Full-time
Location: Hybrid NYC
Compensation Band (USD): $180,000 - $200,000 (plus biannual bonus) dependent on location, expertise, and background
Years of Relevant Experience: 6+ years
Level: Director
About the role:
As a Director of Customer Success, you will oversee and support a team of Customer Success Managers, ensuring they have the tools, processes, and strategies needed to drive client success and maximize revenue. You will play a key role in improving team performance, optimizing client engagement, and scaling business growth through strong relationship management and process improvements. You will be responsible for growing current revenue alongside the sales and Adops teams by communicating and working with clients to identify and meet their business objectives, and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization to strengthening client relationships, you'll become an integral part of your client's digital strategy.
Responsibilities:
  • Manage Top Tier clients as a dedicated CSM.
  • Work closely with the AdOps and sales teams to drive revenue and enhance the performance of client campaigns.
  • Mentor CSMs to make sure they follow the team's core principles and continuously develop the skills in their roles.
  • Provide guidance to the CSM team to improve communication with clients (emails, Slack messages, presentations, calls).
  • Monitor key account health metrics (revenue growth, KPI, and margin) and proactively address risks to improve retention and expansion within the US book of business.
  • Support CSMs in preparation and during high-priority client meetings (Test Wrap-ups, QBRs, ABRs), providing strategic insights and recommendations.
  • Continue developing and implementing scalable processes to improve client engagement and retention.
  • Continuously refine presentation templates, best practices, and data-driven storytelling to enhance client interactions.
  • Lead performance reviews with the CSM team to help them excel in their role.
  • Assist in hiring and onboarding new CSMs, ensuring they ramp up effectively.
  • Foster a culture of knowledge sharing and ongoing skill development within the team.

Requirements:
  • Experience in advertising technology or a related field
  • 6+ years of experience in a DSP/programmatic work environment
  • 3+ years of experience with people management
  • Ability to adapt quickly to a rapidly changing technology environment
  • Ability to thrive in a fast-paced, digital environment
  • Excellent written and verbal communication, organizational, & time management skills
  • A passion for achieving higher levels of growth and development with Bidease
  • Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner
  • Comfortable working with multiple clients and accounts at a time across a diverse set of industries
  • Ability to analyze and interpret significant amounts of data
  • Ability to speak, read, and write in English fluently

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