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Director Of Customer Development Jobs in Basking Ridge, NJ

Sauce

Director of Customer Experience

New York, NY · On-site

We're looking for a seasoned Director of Customer Experience - an experienced operator who owns the ... development. This is a strategic and tactical role in equal measure - you set the vision, and you ...

Sauce

Director of Customer Experience

New York, NY · On-site

We're looking for a seasoned Director of Customer Experience - an experienced operator who owns the ... development. This is a strategic and tactical role in equal measure - you set the vision, and you ...

DualEntry

Director of Customer Success

New York, NY · On-site

$180K - $260K/yr

... developed * Own ERP adoption & expansion: Deliver and systemize trainings, optimize customer ... Build and lead a high-performing team of Customer Success Managers, setting them up for success

Cyera

Director of Customer Success, Federal

New York, NY · On-site +1

$280K - $310K/yr

THE OPPORTUNITY We are searching for a highly skilled Director of Customer Success for our Federal ... Prior experience collaborating with Development teams. * Proficiency in SQL, scripting languages (e ...

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All JobsOf Customer Development JobsDirector Of Customer Development JobsDirector Of Customer Development Jobs in Basking Ridge, NJ

Director Of Customer Development information

See Basking Ridge, NJ salary details

$44.3K

$85.1K

$166.9K

How much do director of customer development jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director of customer development in Basking Ridge, NJ is $85,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $100,500.00 per year, depending on experience, location, and employer.

What does a director of customer development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

How does a director of customer development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a director of customer development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What job categories do people searching Director Of Customer Development jobs in Basking Ridge, NJ look for?

The top searched job categories for Director Of Customer Development jobs in Basking Ridge, NJ are:

What cities near Basking Ridge, NJ are hiring for Director Of Customer Development jobs?

Cities near Basking Ridge, NJ with the most Director Of Customer Development job openings:

Director Of Customer Development jobs near you

Director of Customer Experience

Sauce

New York, NY • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Job description

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
We're looking for a seasoned Director of Customer Experience - an experienced operator who owns the full client experience end-to-end, from product quality through support and retention, and who works hand-in-hand with Product and Sales to shape what we build and how we sell it.
This is a leadership role reporting directly to the CEO, based in our NYC office (3x+/week in-person). You'll unify Customer Success and Support into a single CX function, build and manage regional teams and their managers, and act as the voice of the client inside product development. This is a strategic and tactical role in equal measure - you set the vision, and you're also in the weeds building the tools that make it real. You'll oversee the entire customer experience journey from onboarding to success and support departments
Success means a client experience so strong that retention, health scores, and product quality all move together - and Sauce becomes the obvious platform restaurants can't imagine running without.
What You'll Own
Team & Customer Outcomes
  • Own team-level retention, health scores, and overall client experience across CS and support teams.
  • Lead and develop the unified CX function as the primary people manager - including directly managing regional managers.
  • Build the customer health scoring system and the full view of client data that feeds it.
  • Ensure every customer's experience - product, support, and success - feels seamless and consistent.
  • Define the voice of Sauce for the customers and their customers

Build + Do (Strategic + Tactical)
  • Personally engage on high-stakes accounts, escalations, and after-hours crisis moments when senior presence is needed.
  • Build regional playbooks and manage the regional structure as we expand into new markets.
  • Model urgency, ownership, and outcome-driven problem-solving in a high-pressure environment.

Product Partnership
  • Work directly alongside Product (partnering closely with our Product Lead) to qualify features before they reach clients.
  • Bring the full picture of client data and feedback into product planning and release cycles.
  • Deeply understand our product in the food delivery domain - you're not just relaying feedback, you're evaluating product decisions yourself.

AI & Automation (Hands-On)
  • Build your own dashboards, systems, and automations - a true "ops co-pilot" for the function - without relying on R&D resources.
  • Prototype, deploy, and iterate yourself.

Cross-Functional Collaboration
  • Partner closely with Sales (with our Sales Lead) to align client expectations from the first sales conversation through the full customer lifecycle.
  • Partner with Product on qualification, feedback loops, and release readiness.
  • Keep communication open across functions so teams move in sync, even under pressure.

What Success Looks Like
First 90 Days
  • Develop a full picture of the current CX landscape - CS, Support, health scores, and client data.
  • Build strong working relationships with Product and Sales leadership.
  • Ship at least one self-built dashboard or automation that gives the org better visibility into client health.

First Year
  • Build out a strong regional management structure with clear ownership and accountability.
  • Establish a health-score-driven retention engine that ties client data directly to product and sales decisions.
  • Become the trusted internal voice of the client - shaping what gets built and how it's sold.
  • Prove the CX function as a strategic driver of growth, not just a service function.

What You Bring
Must-Have
  • 6-10 years in Customer Success, Customer Experience, or Support leadership, with 4-6 years leading teams including regional or other managers.
  • Experience with SMB customers in a high-pressure, fast-moving operational environment - restaurant, food delivery, or food tech strongly preferred; other high-pressure industries acceptable. SaaS-only backgrounds without operational intensity are not a fit for this role.
  • Proven experience building customer health scoring systems and working with full client data sets.
  • Direct experience partnering with Product - qualifying features, shaping releases, understanding a product deeply enough to evaluate it.
  • Strategic and tactical in equal measure - sets vision and executes hands-on.
  • Data-driven - every initiative measured and guided by numbers.
  • Self-sufficient builder - builds your own dashboards, automations, and regional playbooks without relying on engineering resources.
  • Genuine comfort with after-hours, high-stakes operational demands.
  • Hands-on AI builder - personally built and shipped automations, not just sponsored them.
  • Strong SQL skills - you write and run your own queries.
  • Track record of scaling a customer function's output without scaling headcount linearly - you solve for leverage, not just more people

Ideal
  • Experience managing regional managers or a multi-region structure.
  • Background at a startup with genuine operational intensity - think Toast, or similar fast-paced restaurant/food-tech operators.
  • Deep familiarity with the food delivery product landscape.

Why Sauce
You'll shape not just how we support clients, but what we build for them and how we sell to them - a rare cross-functional mandate with direct CEO access.
If you want to own the entire client experience, build your own tools, and thrive in a high-urgency environment where process and speed both matter, this role will feel energizing.
What We Offer:
  • Strong & Competitive Compensation Package, Including Equity
  • Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health)
  • Paid Parental Leave
  • Flexible Work Environment
  • Responsible Paid Time Off Policy

Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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