Director Of Client Operations Jobs in Reno, NV (NOW HIRING)

Offering a sign on bonus or relocation assistance for this position.

Why Join Reliant Rehabilitation?

Joining Reliant means becoming part of a team that makes a real difference in the lives of patients and residents across a variety of care communities. As one of the nation’s largest contract therapy providers, Reliant offers unmatched clinical support, professional development, and growth opportunities.

Our leadership team began their careers as therapists, and we take pride in promoting from within. You’ll be supported by a dedicated clinical team that provides ongoing training, proven protocols, and hands-on guidance — ensuring therapy is delivered effectively for patients and in full compliance to support our partners.

With operations in 44 states and more than 900 communities nationwide, Reliant can match your location, schedule, and career goals, wherever your path leads.

What We Offer:

•             Competitive compensation packages

•             Medical, dental, vision, and company-paid life insurance

•             401(k) with employer match

•             PTO Share and Buy-Back Programs

•             Maternity and Paternity support program

•             Continuing education, mentorship programs and clinical leadership development

•             Tuition loan repayment assistance Program

•             Flexible scheduling options

Position Summary:

The Director of Rehabilitation (DOR) is responsible for leading and managing the rehabilitation department to ensure resident care needs are met while aligning with the company’s financial goals and regulatory requirements. Through effective leadership and strategic oversight of staff, clients, and referral sources, the DOR drives excellence in patient care, employee engagement, customer service, and financial performance. This role upholds professional standards and fosters positive relationships with facility staff and clients, representing Reliant Rehabilitation’s commitment to quality and service.

Key Responsibilities:

•             Assign patient scheduling and delegate departmental responsibilities to staff as needed

•             Supervise, train, evaluate, and support team members to enhance performance and maintain high standards of care, in collaboration with the Regional Director of Operations and Human Resources

•             Participate in the recruitment and interview process for departmental staff

•             Ensure compliance with Reliant Rehabilitation and facility-specific policies and procedures

•             Oversee documentation practices to ensure accuracy, clarity, compliance with payer requirements, and a comprehensive reflection of patient status and outcomes

•             Promote collaboration and effective communication across departments to support team cohesion and operational efficiency

•             Maintain open communication with facility administration regarding departmental goals, initiatives, risks, and achievements

•             Represent Reliant Rehabilitation’s therapy services to the public and medical community

•             Participate in interdisciplinary meetings including utilization review, quality assurance, resident care conferences, admissions, department head meetings, and community education planning

•             Monitor and manage departmental revenue and expenses to meet budgetary targets

•             Establish and implement departmental goals and strategies to drive success

•             Ensure timely and accurate completion of MDS reporting and billing documentation

•             Foster professional growth through collaboration, self-study, and continuing education

•             Maintain a valid state license (as applicable) and stay informed on industry trends and regulatory changes

•             Provide or oversee therapy services as needed, including resident screenings, evaluations, treatments, and documentation in accordance with state and federal guidelines

•             Maintaining confidentiality as appropriate and ensuring compliance with the state practice act in the state(s) where you are licensed.

Qualifications/Licenses:

•           Must hold a degree in Physical Therapy, Occupational Therapy, or Speech-Language Pathology from an accredited institution; OR For Rehab Technicians: a high school diploma, GED, or equivalent is required

 •      (2) years of experience as a Physical Therapist, Physical Therapist Assistant, Occupational Therapist, Occupational Therapy Assistant, Speech-Language Pathologist, or Rehab Tech.

•          Must possess a current and active license in one of the following disciplines, if serving as a therapist: Physical Therapist, Physical Therapist Assistant, Occupational Therapist, Occupational Therapy Assistant, or Speech-Language Pathologist

Please note rate range is an estimate and may vary based on skill set and location(s).  

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