Director Of Client Operations Jobs in Puerto Rico

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Director

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As an Oracle lead to revenue at PwC, you will focus on working with Oracle's suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realisation and customer satisfaction. You will be responsible for implementing and configuring Oracle lead management, sales automation, marketing automation, and customer experience solutions to meet the specific needs of an organisation.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Lead in line with our values and brand.
Develop new ideas, solutions, and structures; drive thought leadership.
Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
Balance long-term, short-term, detail-oriented, and big picture thinking.
Make strategic choices and drive change by addressing system-level enablers.
Promote technological advances, creating an environment where people and technology thrive together.
Identify gaps in the market and convert opportunities to success for the Firm.
Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
Job Requirements and PreferencesBasic QualificationsMinimum Degree Required (BQ)Bachelor's DegreeMinimum Year(s) of Experience (BQ)12 year(s)Preferred QualificationsPreferred Knowledge/Skills
Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts with the following:
- Proven track record of delivering large complex Oracle transformational programs;
- Experience leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation; and,
- Experience selling, executing, and leading all aspects of complex engagements within the Oracle product suite achieving on-time and on-budget delivery.
- Developing new market-differentiated Oracle solutions and leading proposal development efforts;
- Assisting clients in the technical implementation and support of Oracle application-packaged solutions to improve business processes, including but not limited to: Service Logistics, Oracle Fusion Service, Oracle Field Service, C2M, CCS, Revenue Management and Billing, Order Management, Subscription billing, Revenue Management (RMCS);
- Demonstrated success in integrating Oracle Fusion Service to streamline and enhance field service operations, ensuring seamless connectivity between back-office systems and on-site service delivery.
- Proven expertise in deploying Oracle Field Service Cloud solutions to optimize scheduling, real-time tracking, and predictive maintenance for field teams, driving improved customer satisfaction and operational efficiency.
- Adept at aligning Oracle Fusion Service and Oracle Field Service Cloud strategies with broader digital transformation initiatives, fostering innovative service delivery models and delivering measurable business impact.
- Demonstrating proven expertise and success with leading teams to generate a vision, to establish direction and motivate members, as well as create an atmosphere of trust, leverage diverse views, coach staff, to encourage improvement and innovation. Demonstrates an intimate level of knowledge about the common issues facing PwC's clients of all Industries and Sectors. Demonstrates proven expert-level abilities leading technical development efforts and off-shore development resources related to the Oracle product suite, including specialization in RICE (Reports, Interfaces, Conversions, Extensions);
- Designing, implementing and supporting complex business processes in an Oracle environment;
- Designing, building, testing and deploying the technical components required for successful Oracle solutions;
- Developing and sustaining deep client relationships using networking, negotiation, and persuasion skills to identify and sell potential new service opportunities;
- Preparing and presenting complex written and verbal materials; and,
- Defining resource requirements, project workflow, budgets, billing and collections.

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines