Director Of Client Operations Jobs in Puerto Rico

About CT StateConnecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.
For more information about CT State Community College and the campus please visit Home - CT State Position DetailsPosted: April 27, 2026
Level: Community College Professional 21, 12-month, tenure track position
Employment Type: Standard
Hours: Full-time, 35 hours per week
Anticipated Start Date: July 2026
Work Location: CT State CC (185 Main Street New Britain, CT 06051) Please note: This position is based at one of our Campuses and is not located at the New Britain office.
Work Modality: On site; Position is not remote 
Closing Date: Open until filled, with priority consideration given to applicants who submit materials by Wednesday, May 27, 2026.Position Summary

The Director of Financial Aid, Operations and Outreach supports the Associate Vice President for Financial Aid Services & Title IV Compliance in the execution of strategic enrollment plans and regulatory and compliance issues for Financial Aid at assigned campuses. The position manages and oversees the daily operations of financial aid services for an assigned group of campuses, which includes but is not limited to implementing and developing policies and procedures, maintaining compliance with federal, state, foundation and institutional aid programs, supervision and staff training, and other duties as assigned.

Essential Duties and Responsibilities

Under the direction of the Associate Vice President for Financial Aid Services & Title IV Compliance the Director of Financial Aid, Operations and Outreach is responsible for effective performance in these essential duties:
Key responsibilities include:

• Reports to the AVP for the execution of strategic enrollment plans and regulatory and compliance issues.
• Responsible for the daily operations of financial aid services at assigned campuses.
• In collaboration with the AVP, develops, maintains, and implements policies for the compliant administration of federal, state, foundation, and institutional aid programs.
• Assists in fund reconciliation activities, as needed.
• Reviews and resolves overawards. Ensures effective procedures are in place to prevent  overawards and establishes safety to identify and resolve issues in a timely manner.
• Manages the Return of Title IV process. Ensures that calculations and communications are completed both accurately and timely.
• Supervises campuses within the designated region; coordinates ongoing staff training programs and new staff training; assists the AVP with the development of broader professional development.
• Oversees promotional and informational materials for distribution and use across the campuses.
• Promotes an atmosphere of exceptional customer service as a means to promote positive student experiences.
• Delivers and participates in training activities and workshops, as needed.
• Performs other duties and tasks to support the overall success of the division.
• May involve occasional evening or weekend work.

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications

Master’s degree in accounting, business, student affairs, public administration, or related field together with four (4) or more years of experience in financial aid in a higher education setting, with at least two (2) years of supervisory experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Substantial experience with a highly automated financial aid management system and a thorough knowledge of state and federal regulations are required.
• Demonstrated operational knowledge of a financial aid office.
• A comprehensive knowledge of state and federal financial aid rules and regulations.
• Familiarity with funding sources, their policies, and regulations.
• The ability to multi-task and manage multiple deadlines in a fast-paced environment.
• Exceptional problem solving, planning, and organizational skills.
• Demonstrated advanced knowledge and abilities in training and assisting staff members in a higher education environment.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
• Excellent interpersonal, oral, and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Preferred Qualifications

• Experience overseeing financial aid operations across multiple campuses or within a centralized service model
• Experience with Return of Title IV (R2T4) process oversight
• Experience using data analytics, dashboards, or key performance indicators to manage financial aid operations
• Experience with enterprise student information systems, including but not limited to Banner, PeopleSoft, or Colleague
• Experience working in a community college or multi-campus higher education system

Salary and Benefits

• Salary range; $95,689- $102,108 approximate annual
• Salary is based on qualifications, education, job-related experience, and internal equity 

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: CSCU - Human Resources - Future Employees.

Application Instructions

To apply, submit:

• A cover letter
• A resume

The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.  

Important Notes:

• Incomplete applications or those submitted after the deadline will not be considered
• Links to external resume sites are not accepted
• Apply online at: www.ct.edu/hr/jobs
• CT State Community College cannot sponsor work visas
• Applicants must be authorized to work full-time in the United States

Selection Process

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups. 

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7075 or nicholas.dagostino@ctstate.edu.

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.

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