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Director Of Client Operations Jobs in Puerto Rico

Marriott

Director of Housekeeping

San Juan, PR · On-site

Directs and works with team to successfully execute all housekeeping operations. Strives to ... direct report managers. Celebrates successes and publicly recognizes the contributions of team ...

Marriott

PR

Directs and works with team to successfully execute all housekeeping operations. Strives to ... direct report managers. Celebrates successes and publicly recognizes the contributions of team ...

Connecticut State Community College

PR · On-site

$100K/yr

Position Summary The Director of Financial Aid, Operations and Outreach supports the Associate Vice President for Financial Aid Services & Title IV Compliance in the execution of strategic enrollment ...

Sartorius AG

Head of Operations Yauco

Yauco, PR · On-site

$150 - $190/hr

Head of Operations YaucoSartorius currently has a unique opportunity for an innovative, people‑centered Head of Operations to lead our manufacturing operations and oversee our technological ...

Biopharma Careers

Dir Operational Excellence

Anasco, PR · On-site

$150 - $210/hr

Lead and promote a culture of continuous improvement across manufacturing operations. Cost ... directed to your accommodation resource. Preferred Skills * Agile Manufacturing * Business ...

New

Jj

Dir Operational Excellence

Anasco, PR

The Director partners closely with Manufacturing, Engineering, Quality, Supply Chain, and Site ... Lead and promote a culture of continuous improvement across manufacturing operations. Cost ...

TPIS

Workforce Management Director

San Juan, PR · On-site

$70 - $80/hr

Workforce Management Director FULL TIME San Juan, PR, PR 24 days ago Requisition ID: 2155 Salary ... At least five (5) years of management experience in call center operations. * Demonstrated ...

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Director Of Client Operations information

What are the main challenges a director of client operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What are the key skills and qualifications needed to thrive as a director of client operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within an organization. They coordinate teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track performance and client interactions.

What job categories do people searching Director Of Client Operations jobs in Puerto Rico look for?

The top searched job categories for Director Of Client Operations jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Director Of Client Operations jobs?

Cities in Puerto Rico with the most Director Of Client Operations job openings:

Director Of Client Operations jobs near you
Infographic showing various Director Of Client Operations job openings in Puerto Rico as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution.

Director of Housekeeping

Marriott

San Juan, PR • On-site

Full-time

Posted 6 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,190 frontline employees who took The Breakroom Quiz

56th of 109 rated hotels

Job description

JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Ensures guestrooms, public space and employee areas are cleaned according to operating standards.

Ensures compliance with all housekeeping policies, standards and procedures.

Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.

Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.

Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

Responds to and handles guest problems and complaints effectively.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Empowers employees to provide excellent customer service.

Develops goals and expectations for direct report managers.

Celebrates successes and publicly recognizes the contributions of team members.

Reviews employee satisfaction results to identify and address employee problems or concerns.

Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

Ensures property policies are administered fairly and consistently.

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Establishes goals and objectives for all areas of responsibility.

Directs staff to strive for continuous improvement in all areas of responsibility.

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Manages employee progressive discipline procedures for areas of responsibility.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures employees are treated fairly and equitably.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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