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Director Of Application Operations Jobs (NOW HIRING)

IntouchCX

Director of Operations

Las Vegas, NV · On-site

$100K - $120K/yr

As Director of Operations, You Will... * Drive "best practices" in all areas of responsibility ... an application or at any time during the application process should contact the Recruiting ...

Signal of Memphis

Director of Operations

Memphis, TN · On-site

$70K - $75K/yr

Director of Operations Reports To: Franchise Owners, Regional Executive Director of Operations Pay rate: $70,000-75,000/yearly Location: Signal of Memphis [This role may involve supporting operations ...

University of Alaska

Director of Operations

Juneau, AK · On-site

In this role, you will direct end-to-end departmental operations: leading budget strategy, human ... Your application for employment with the University of Alaska is subject to public disclosure under ...

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Five Star Bank

Director of Operations

Warsaw, NY · On-site

$120K - $140K/yr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Director of Operations Regular Full-Time ...

Lifeline Blood Services

Director of Operations

Jackson, TN · On-site

$125 - $150/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Director of Operations Full Time Jackson ...

Analog Devices

Head of Application Security

Wilmington, MA · On-site

$64.25 - $85.75/hr

Lead the strategy, build-out, and operation of ADI's application security, AI security, and product ... Serve as a trusted strategic advisor to the CISO, executive leadership, and the Board of Directors ...

Locus AG

Director of Operations

Solon, OH · On-site

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Director of Operations Full Time Solon, OH ...

JRG Partners

Director of Operations

Pittsburgh, PA · On-site

Please include "Director of Operations Application - [Your Name]" in the subject line. We thank all applicants for their interest, and only those selected for an interview will be contacted. We are ...

Saigepartners

Director of Operations

Ankeny, IA · On-site

Director of Operations -- Part 135 Aviation Location: Ankeny, Iowa Industry: Business & Charter Aviation Schedule: Primarily onsite | Occasional evenings, weekends, and on‑call availability ...

Nbutexas

DIrector Of Operations

Prior Lake, MN · On-site

Director of Operations A respected restaurant group is seeking a seasoned operations leader to oversee multiple locations. This is a pivotal opportunity to drive operational excellence, profitability ...

Hitachi, Ltd.

Director of Operations

South Boston, VA · On-site

No We are seeking a Director of Operations for our South Boston, Virginia growing manufacturing ... the application of associated tools. • Proven team leadership skills and ability to influence ...

WizeHire, Inc

Director Of Operations

Chicago, IL · On-site

Touchstone Group is seeking an experienced Director of Operations to oversee the company's daily operations and help run the systems, processes, and accountability needed to support continued growth.

Spyglassops

Director of Operations

Bronx, NY · On-site

$80K - $100K/yr

The application code word is EMPOWER. The Director of Operations owns the day-to-day execution of the business and builds the infrastructure that lets a busy shop run like a well-managed dealership ...

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Director Of Application Operations information

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$34K

$107.7K

$179.5K

How much do director of application operations jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director of application operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Director Of Application Operations jobs?

For Director Of Application Operations jobs, the most frequently searched job titles are:

Director of Operations

Las Vegas, NV • On-site

IntouchCX
10K+ employees
Learn more about IntouchCXexternal

$100K - $120K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 29 days ago

Key responsibilities

  • Drive best practices in all areas of contact center operations.

  • Ensure proper planning, staffing, training, and development across all teams.

  • Monitor and optimize performance through client-specific KPIs and ensure Service Level Agreements are met.

IntouchCX rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

58th of 72 rated call and contact centers

Job description

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We're hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
As Director of Operations, You Will...
  • Drive "best practices" in all areas of responsibility
  • Ensure proper planning, staffing, training and development is achieved across all teams
  • Be responsible for ramp-up drives and goals
  • Create action plans for continuous growth and improvement, business development and client satisfaction
  • Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
  • Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
  • Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
  • Motivate and inspire teams, while building trusting relationships throughout the organization
  • Develop and execute motivational incentives on the floor
  • Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
  • Maintain close auditing cadence through reporting, observations and personal contact
  • Work directly with Operations Workforce Optimization teams to deliver client staffing requirements

As Director of Operations, You Have...
  • Post-secondary diploma or degree with a major in Business
  • 7 - 9 years of experience in contact center leadership, including managing cross-functional teams
  • 5 years of relevant experience in client relationship management
  • Experience in analyzing/influencing profit & loss statements and performing cost analysis
  • Experience with maintaining and developing operational statistics, financial management information and results reporting
  • Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
  • Excellent organizational and time management skills with the ability to work under tight deadlines
  • The ability and motivation to meet program and internal business KPIs
  • The ability to implement change and innovation throughout teams

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as a Director of Operations...
  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities

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