Director Member Service Jobs (NOW HIRING)

National Association of Manufacturers

Position Description 

Job Title:                        Associate Director, Membership Engagement
Division:                       Membership
Department:                  National Department 

Reports to:                 Vice President, Membership

FLSA/Level:               Exempt/Professional

Location:                    DC Headquarters

Position Overview:

The Manufacturing Leadership Council (MLC) is the digital transformation division of the National Association of Manufacturers and is the world’s first member-driven, global business leadership network dedicated to senior executives in the manufacturing industry. The MLC’s mission is to help senior executives define and shape a better future for themselves, their organizations, and the industry at large by focusing on the intersection of critical business and technology issues that will drive growth today and in the future. The Council offers an extensive portfolio of leadership networking, research, thought leadership content, and professional development products, programs, and services.

This position is a key member of the membership account management team and is responsible for engaging key contacts at member organizations through a proven consultative membership journey.

We value in-person collaboration and the sense of community it brings. Therefore, if hired, you will be expected to be in the office at least 4 times per week. Our office is conveniently located in Washington, DC, just steps away from Gallery Place and 

Metro Center.

Candidates should share the NAM’s core values and identify with the following attributes: 

• Mission Driven: motivated by the greater purpose of serving our members and achieving the NAM’s objectives.   
• Entrepreneurial Spirit: believes that goals can be achieved, and obstacles overcome through individual ownership of responsibilities in our portfolio. 

• Intellectually Curious: seeks new experiences, searches for knowledge, and solicits candid feedback with an openness to learning and evolving.  
• Professionally Rigorous: pursues opportunities that strengthen current skill set and close skillset gaps that are necessary to advance personal career path. 
• Willing Pioneer: Understands the vision of what we are trying to achieve and can bring clarity to ambiguity, solutions to challenges and willing to iterate until best practices are adopted.  

Join the NAM and Make an Impact in the Following Ways: 

• Serve as a trusted advisor to senior-level executives and supporting teams at member organizations in order to engage their companies in membership;
• Manage the entire membership journey from onboarding through the service period and subsequent renewal;
• Strategically manage territory of assigned member companies through advanced segmentation, qualification and prioritization;
• Perform account analysis to understand the nuances of each account and what will drive value for individual members;
• Create formal engagement plan for strategic accounts, both large dollar and strategic relationships;
• Develop customized service plans when necessary;
• Grow and develop roster of individuals engaging in membership at each account;
• Through outbound campaigns, including emails and calling, recruit members to virtual and live events. Understand when to suppress communication to members for whom an event is not a fit;
• Demonstrate the value-proposition of the membership through deep-dive calls with IRI leaders on membership services and programs;
• Work with Vice President to engage internal stakeholders to support member service and renewal strategy;
• Work with Vice President to upward manage internal stakeholders involved in account renewal strategy;
• Work with Vice President to identify opportunities for NAM Board engagement with members;
• Work with Vice President to draft communications from senior leadership to members;
• Work with Vice President to prepare briefs and backgrounders on member organizations for senior leadership;
• Meet or exceed monthly and quarterly renewal activities and revenue goals;
• Leverage Salesforce to manage pipeline and day-to-day activities.

The above list of responsibilities is representative of the position and is not intended to limit or preclude other responsibilities and tasks that may be associated with or added to the position. 

Supervisory Responsibilities:

• None- Individual Contributor

We are looking for Team Players who meet the Following Criteria: 

• Bachelor’s degree or equivalent experience;
• 5-7 years of experience in scheduling pitch meetings, inside sales or account management;
• Prior experience in for-profit membership, research program, advisory and/or professional services;
• Familiarity with the Challenger Sale methodology in previous roles a plus;
• Background or strong interest in politics and business policy issues is highly desirable;
• Prior political fundraising experience a plus;
• Effective and influential presentation skills;
• Ability to work a flexible schedule during high volume work periods;
• Excited to work effectively as a team member focused on team goals;
• Motivated by work in a high expectations, rapid-response and deadline-driven environment;

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

The National Association of Manufacturers is proud to be an Equal Employment Opportunity employer. We welcome and celebrate everyone's uniqueness here at the NAM. We provide equal opportunities to individuals regardless of race, color, ethnicity, religion, age, gender, gender identity or expression, sexual orientation, disability status, veteran status, genetics, political affiliation or other applicable legally protected characteristics.

We also consider qualified applicants with conviction histories, consistent with applicable federal, state and local law. At the NAM, we believe in Second Chances! The NAM is committed to offering equal employment opportunities to ALL. We only require that you have the qualifications, talent and passion to be successful in your role.

The NAM is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at humanresources@nam.org.

The NAM is the largest manufacturing association in the United States and one of the nation’s most influential advocates for manufacturing. By joining the NAM, you becomepartof a spirited and dynamic team that is driven to succeed. We recognize and reward our staff with competitive pay and annual performance-based bonus programs. We offer an outstanding benefits package that includes health, dental and vision insurance, life insurance, short- and long-term disability, flexible spending accounts, SmarTrip, a 401(k) salary deferral plan with employer match and contributions, vacation and sick leave, complimentary on-site gym access and healthy snacks in the break room. Become part of a fast-paced team passionate about keeping the United States the world leader in manufacturing.  

Get involved. Make an impact. Join the NAM team.

Learn more at
 www.nam.org/careers