Director Member Service Jobs in Florida (NOW HIRING)

Director Member Experience at Marsh Creek Country Club | St. Augustine, FL

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with over 130 country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! 

Job Summary:

The Director Member Experience is responsible for shaping and enhancing the overall member experience to drive revenue, member engagement and spend, retention and satisfaction while aligning with the club’s strategic plan. This role includes developing and executing the Member Experience strategic plan, member events, experiences, and programs that increase revenue and engagement across all areas of the club. The Director is responsible for managing the new member journey, from onboarding to early tenure management and at-risk member intervention, with a strong focus on retention.

The Director will implement and maintain a comprehensive communication strategy that amplifies the club's narrative across all channels while ensuring clear and effective communication of club initiatives. They will continuously innovate and refine member events and experiences, adapting to evolving member needs and industry trends to create a vibrant, connected member community. In addition, the Director will supervise the Member Experience team (where applicable), overseeing project management, budgeting, staffing, hiring, and training. This position plays a vital leadership role in fostering a dynamic and engaging member community, ensuring long-term member satisfaction and loyalty.

Reporting Structure

• Reports to the General Manager

Day To Day:

About You: 
 

Required

• High school diploma or equivalent.
• 5 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications.
• 3 years of experience in a leadership or management role.

Preferred 
 

• Bachelor’s degree with a focus in hospitality management, event management, business or marketing and communications.
• Proven leadership ability in managing cross-functional teams and adapting to evolving operational challenges.
• Preferred experience in areas such as relationship management, food and beverage operations, event management, customer service or membership associations. 
• Prior experience in leading a team or managing projects to a successful outcome is preferred.  
• Advanced in Microsoft Office Suite, including Word, Outlook, and Excel. 
• Experience with CRM systems, particularly Salesforce.

What We Offer:

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook 

Invited is an Equal Employment Opportunity Employer  

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.