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Technology Director, IT Project Management

Published: Jun 24

ID: 2131352

Fidelity is transitioning to a full-time onsite working model in phases by region and role. The role is onsite.

Location

• Durham, NC

Team

• Technology

Experience Level

Director

Job Description:

Position Description:

Manages Health and Insurance summary pages and ensures the integration of Single Sign-On (SSO) applications for better customer experience. Leads agile methodologies, including Scrum, Kanban, and Scrum@Scale, ensuring alignment with strategic goals. Performs Program Increment (PI) planning, develops PI objectives, and tracks the execution of features using tools— Jira Align, Confluence, and MIRO. Mentors teams on best practices, manages dependencies, and handles incident management using tools— SPLUNK, POSTMAN, and SOAPUI. Updates software or enhances existing software capabilities. Works with computer hardware engineers to integrate hardware and software systems, and develop specifications and performance requirements.

Primary Responsibilities

• Plans, executes, and manages information technology projects.
• Acts as a technical delivery lead and liaises between various stakeholders (Product Owners, architects, directors, developers, and quality assurance engineers) across multiple teams (front-end, Web services, and back-end databases).
• Manages complex systems and applications while adhering to strict security and compliance standards.
• Oversees the designing and implementing of healthcare enrollment workflows and life event experience features.
• Ensures successful deployments, manages risks, and tracks the progress of projects through various tools, while continuously identifying areas for improvement.
• Collaborates with senior leadership on project priorities, builds strong relationships with internal and external partners, and ensures compliance with data privacy and security standards.
• Oversees the implementation of new technologies.
• Ensures all IT projects meet their objectives and are delivered to clients in a timely manner.
• Mentors and guides production support teams, defines technical requirements with architects, and leads conversations on technical solutions.
• Fosters strong communication across business and technical teams.
• Researches, designs, and develops computer and network software or specialized utility programs.
• Analyzes user needs and develops software solutions, applies principles and techniques of computer science, engineering, and mathematical analysis.
• Identifies and acquires talent needs, resource planning, and talent allocation in the healthcare organization.
• Leads, coaches, and mentors engineers and teams.

Education and Experience

Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and six (6) years of experience as a Director, IT Project Management (or closely related occupation) designing and implementing healthcare applications in a healthcare technology environment, using Java/J2EE or Angular.

Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and four (4) years of experience as a Director, IT Project Management (or closely related occupation) designing and implementing healthcare applications in a healthcare technology environment, using Java/J2EE or Angular.

Skills and Knowledge

Candidate must also possess:

• Demonstrated Expertise (“DE”) performing Agile coaching, training, and mentoring in a healthcare technology environment, using Scrum, Kanban, Scrum@Scale, Jira, Jira Align, Mural, Confluence, and Agility Health; coaching squads of several teams (internal and external) throughout an Agile transformation—coaching strategies and design, planning rollouts, tracking progress, and developing and supporting key healthcare products and platform—using Scrum@Scale model; and performing Quarterly Planning events (dependency and risk management) by setting up and using tools that follow Agile methodologies—SAFe, Scrum, Kanban, and Scrum@Scale.
• DE supporting application development teams developing client-facing healthcare Web applications, using front-end (Node JS, JSON, SAAS, and Angular) and back-end applications (Java/J2EE, Apache Camel, Restful Web services, GraphQL, and JavaScript); creating, editing, and receiving SDL content through server-side orchestration frameworks, using Apache Camel; integrating personalized static content into healthcare Web applications, using Apache Camel; and creating SDL solutions to meet business requirements by delivering content to clients without code changes or installations.
• DE supporting application development teams, architects, and DevOps teams to prioritize, plan, and implement a Continuous Integration/Continuous Delivery (CI/CD) model across healthcare applications, by enhancing Sonar code unit test coverage; simplifying and standardizing production code using trunk-based development; migrating applications to Amazon Web Services (AWS) Amazon Elastic Compute (ECS) and Amazon Elastic Kubernetes Service (EKS), using a Blue Green code deployment strategy; and partnering with product owners and stakeholders to prioritize and plan for technology lifecycle maintenance and security findings across cross functional and cross organizational teams.
• DE performing end-to-end functioning of Agile portfolio tools—Workforce Connect, Workday, Fieldglass, Jira, Jira Align, Transparency, and Financials—and implementing within the organization in alignment with Strategic Objectives (PI objectives, schedules, resources, quality control, and release management plans), using Jira Align, Jira, Confluence, and MURAL; tracking the execution of features and capabilities using standard Scaled Agile measurement domains—outcomes, flow, and competency; managing dependencies and risks to ensure seamless delivery of development products; and performing release management activities for cross functional and cross organizational development and production support teams.

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Benefits that balance life and work

From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.

Reasonable accommodations

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.

Equal opportunity employer

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Applicant screening

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC, cocaine, opiates, phencyclidine.