Director Mack Trucks Jobs (NOW HIRING)

The Regional Services Sales Manager (RSSM) serves as the commercial leader for connected vehicle services, solutions, and service contracts within the assigned region. In this new role, the RSSM oversees all aspects of services sales, acting as the primary interface between the organization, dealers, and customers on all sales activities relating to Service and Solutions sales.

Based in the field, the RSSM works collaboratively with the Mack Trucks Regional Team and the Services and Service Contract development teams to drive the successful deployment of new offerings and contribute to the enhancement of existing solutions, ultimately delivering measurable sales outcomes.

The RSSM plays a key role in fostering strong relationships with dealers and customers, promoting long-term loyalty to Mack Trucks through the activation of Mack services and solutions. As the regional subject matter expert for all offers, the RSSM drives sales while supporting dealers' efforts ensuring consistent and high-value customer experience across the region.

Core Responsibilities:
   As a member of Mack Trucks' regional team, serves as the commercial lead for the connected services and solutions portfolio for the region. 
   Develop actionable and measurable regional plans with dealers to achieve targeted goals.
   Develop and execute strategies to increase sales of service contracts, connected services, and aftermarket solutions across assigned markets.
   Achieve revenue, penetration, and market share targets for services and solutions.
   Deliver compelling solution presentations that clearly demonstrate ROI in uptime, productivity, safety, and total cost of ownership.
   Collaborate with regional sales teams to ensure alignment of truck sales with bundled service and solutions offerings.
   Track usage, adoption, and performance metrics to ensure customer satisfaction and renewal.
   Provide market feedback to product and solutions teams to support continuous improvement.
   Manage sales performance, pipeline activity, and service contract penetration rates.
   Provide regular reporting and insights to management on opportunities, risks, and market trends.
   Conduct customer visits or events and ensure collaborative execution of the brand strategies to sell services, solutions, and service contracts through the dealer network.
   Supports MTNA's efforts on conquest and targeted customers by team selling and bundling truck sales with service and solution offerings.
   Ensures adherence to established policies, procedures, and budgets.
   Maintains good customer and dealer relations.

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

Education and Experience Required:

BA/BS degree in Business, Marketing or Technology or related field.

5+ years of progressive experience in telematics-based services, or service contract sales

Experience as a change agent or innovator in a sales management role

Appropriate expertise in sales/marketing, strategic forecasting/planning and implementation

Displayed problem solving and customer service skills

Proven excellent verbal and written communication skills

Proven ability to develop and implement sales strategies

Fluency in reading, writing and speaking English

Required Competencies and Skills:

Customer focus: Establishes relationships with customers and colleagues and gains trust and respect

Integrity and Trust: Widely trusted and seen as a direct, truthful individual who keeps confidences and admits mistakes.

Learning on the fly: Learns quickly when facing new problems and is a relentless and versatile learner, open to change. Quickly grasps the essence and the underlying structure of anything

Perseverance: Pursues everything with energy, drive, and a need to finish, especially in the face of resistance or setbacks

Drive for Results: Exceeds goals and is constantly and consistently a top performer who pushes self and others for results. Builds an accountable culture within their team

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates: building partnerships and working collaboratively with others to meet shared objectives.

Be a leader that leads with passion, performs with purpose and transform with vision.

Other Requirements:

Location: United States, Southeast Region.

Reports to: Region Vice President, Southeast.

This position requires frequent travel.