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Director Loan Operations Manager Jobs (NOW HIRING)

East West Bank

Loan Servicing Unit Manager

El Monte, CA · On-site

$95K/yr

Direct loan operations activities to meet established goals and appropriate turnaround time to meet regulatory requirements for time sensitive activities. * Ensure that Loan Operations complies with ...

Vantage Bank

Loan Operations Specialist

Branch, LA · On-site

... Director. * Coordinates, completes, and communicates necessary process and system changes ... Keeps management informed of workflow changes, process updates, and operational issues.

Grove Bank & Trust

Loan Operations Specialist

Miami, FL · On-site

The Loan Operations Specialist is responsible for supporting the day-to-day operational functions ... Assists management with special projects. Reporting, Compliance & Support * Assist with internal ...

Northern Trust

Manager, Loan Operations

Chicago, IL · On-site

$85K - $145K/yr

... the work within the Loan Ops team. 2. Responsible to set up and monitor the most effective ... direct interaction with different committees and/or management 7. Strategic in developing ...

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Director Loan Operations Manager information

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$34K

$107.7K

$179.5K

How much do director loan operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director loan operations manager in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director loan operations manager do?

A director of loan operations manages the overall processing, underwriting, and servicing of loan portfolios within a financial institution. They oversee teams, ensure compliance with regulations, implement policies, and use loan management systems to optimize efficiency and risk management.

What is the difference between Director Loan Operations Manager vs Loan Operations Supervisor?

AspectDirector Loan Operations ManagerLoan Operations Supervisor
ResponsibilitiesOversees entire loan operations department, develops strategies, manages teams, ensures complianceSupervises daily loan processing activities, manages staff, ensures operational efficiency
CredentialsBachelor's degree, often advanced certifications in banking or finance, leadership experienceBachelor's degree, experience in loan processing, supervisory skills
Work EnvironmentSenior management setting, strategic planning, cross-department collaborationOperational setting, team management, daily workflow oversight

The main difference between a Director Loan Operations Manager and a Loan Operations Supervisor lies in scope and seniority. The Director focuses on strategic leadership and overall department management, while the Supervisor handles daily operations and team supervision. Both roles require relevant experience and industry knowledge, but the Director typically has broader responsibilities and higher-level decision-making authority.

More about Director Loan Operations Manager jobs
What cities are hiring for Director Loan Operations Manager jobs? Cities with the most Director Loan Operations Manager job openings:
What are the most commonly searched types of Loan Operations Manager jobs? The most popular types of Loan Operations Manager jobs are:
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What job categories do people searching Director Loan Operations Manager jobs look for? The top searched job categories for Director Loan Operations Manager jobs are:
Director Loan Operations Manager jobs near you
Infographic showing various Director Loan Operations Manager job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Senior Loan Operations Manager

East West Bank

El Monte, CA • On-site

$175K/yr

Full-time

Re-posted 15 days ago

East West Bank rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

119th of 171 rated banks

Job description

Introduction
Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
Overview
The Senior Loan Operations Manager oversees high-performing teams responsible for end-to-end loan documentation, funding, construction disbursements, and servicing activities. This role drives operational excellence, ensures strong control execution, partners with key stakeholders cross-functionally, and maintains full compliance with regulatory and policy standards. The manager will ensure a culture of accountability, continuous improvement, and client service while managing capacity, quality, and risk across a complex commercial lending portfolio.
Responsibilities
People Leadership & Team Management
  • Lead, coach, and develop a team of analysts, specialists, and senior processors with clear goals, KPIs, and career pathways.
  • Foster a culture of results-driven performance, accountability, inclusion, continuous improvement, and customer focus.
  • Manage resource planning, workload balancing, and case routing to meet SLAs and adjust to changing demand.
  • Implement quality controls such as 4-eye reviews, sampling, and QC/QA routines; deliver ongoing performance feedback.
  • Provide development and targeted training in specialized areas such as commercial title and survey due diligence, lien and encumbrance analysis, loan documentation, construction budget management and draw controls, complex funding structures, and ongoing servicing processes.
Operational Excellence & Controls
  • Oversee end-to-end loan operations, including intake and processing of document and funding requests, construction disbursements, and ongoing servicing.
  • Ensure robust control design including but not limited to maker/checker routines, segregation of duties, auditable documentation.
  • Drive process simplification and automation through standardized checklists, digital workflows, and exception dashboards.
  • Partner with Technology and Business Analytics to implement system enhancements and leverage analytics for exceptions, aging, SLA adherence, and error-rate analysis.
Compliance, Risk & Policy Alignment
  • Maintain strict adherence to corporate credit governance, credit policies, documentation, funding, and servicing standards, construction disbursement protocols, and regulatory requirements.
  • Operationalize all internal and external loan agreements, including conditions precedent, loan terms and conditions, ongoing servicing requirements and provisions.
  • Prepare for internal audits, compliance reviews, and regulatory examinations; drive timely remediation of findings.
  • Identify emerging risks, escalate appropriately, and document exceptions with clear rationale and required approvals.
Stakeholder Partnership & Communication
  • Serve as the operational liaison for Credit, Legal, Construction Administration, Relationship Managers, Treasury Operations, and third-party vendors.
  • Communicate funding readiness, documentation gaps, exception status, and construction draw timing clearly and proactively.
  • Produce management reporting on pipeline, SLA performance, exceptions, construction budget-to-actuals, and risk indicators, including but not limited to mechanics liens, post-closing exceptions, UCC alerts.
  • May perform other duties as assigned

Qualifications
Required
  • 7-10+ years of commercial loan operations experience, including 5+ years in team leadership
  • Extensive expertise in commercial real estate loan documentation, title and survey due diligence, funding operations, servicing, and construction loan disbursement management..
  • Deep experience interpreting and operationalizing complex and highly negotiated loan agreements.
  • Strong understanding of operational controls, risk management, and regulatory frameworks.
  • Proven track record implementing scalable workflows and driving process improvement.
Preferred
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other productivity tools.
  • Proficiency with loan systems, and workflow platforms (e.g., FIS, LaserPro, CLCS).
  • Hands-on experience with loan documentation & funding, construction draw administration, budget control, lien waivers, title updates/endorsements, and vendor management.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
Compensation
The base pay range for this position is USD $175,000.00/Yr. - USD $205,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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