ZipRecruiter

Log In

1

Director Ivr Developer Jobs (NOW HIRING)

NICE

Director Product Management

Seattle, WA · On-site

$265K - $277K/yr

Own the quarterly release plan across the 26.x train, coordinating with R&D engineering leads on ... IVR, ACD, WFM, QM, interaction analytics * Prior involvement in platform product strategy (API ...

Pindrop

OR · On-site

$120K - $158K/yr

Direct GTM experience with enterprise contact center, IVR, CCaaS, or voice security solutions, with ... Experience working cross-functionally with Sales, Sales Engineering, Product, and Demand Generation.

Viasat, Inc.

Senior Director, Global Billing

Tempe, AZ · On-site

Drive enterprise-wide alignment across Finance, Engineering, Commercial, Customer Operations and ... Extensive experience with change management, technology implementation (e.g., AI, IVR, chatbots ...

Community Phone

Sr Growth Product Manager

San Francisco, CA · On-site +1

$149K - $196K/yr

... IVR, programmable caller ID, cloud voicemail, etc) on their existing office phone and existing ... With a clear revenue target, a strong data foundation, and a direct line to product leadership and ...

Valley Bank

Director, UX & Design

Manhattan, NY · On-site

Work with technology and engineering leaders to ensure design intent is faithfully implemented and ... Familiarity with contact center experience design, IVR/voice channel optimization, or branch ...

next page

Showing results 1-20

All JobsDirector Ivr Developer Jobs

Director Ivr Developer information

What does a Director IVR Developer do?

A Director IVR Developer leads the design, development, and implementation of Interactive Voice Response (IVR) systems within an organization. They oversee teams of developers, manage project timelines, and ensure that IVR solutions meet business requirements and customer needs. Additionally, they collaborate with stakeholders to create efficient, user-friendly voice applications and stay updated on the latest technologies in telephony and voice automation.

What are the key skills and qualifications needed to thrive as a Director IVR Developer, and why are they important?

To thrive as a Director IVR Developer, you need deep expertise in interactive voice response (IVR) systems, software development, and team leadership, often supported by a degree in computer science or a related field. Proficiency with IVR platforms (such as Genesys or Avaya), telephony systems, cloud infrastructure, and relevant certifications (like AWS or CCNA) is highly valuable. Strong project management, communication, and strategic thinking skills help you effectively lead teams and collaborate with stakeholders. These competencies ensure the successful delivery, scalability, and reliability of complex IVR solutions critical to customer experience and business operations.

What are the typical collaboration points for a Director IVR Developer within an organization?

As a Director IVR Developer, you'll frequently collaborate with cross-functional teams including product managers, UX designers, QA engineers, and IT infrastructure teams to design and improve interactive voice response systems. You'll also interact with business stakeholders to understand customer requirements and ensure that the IVR solutions align with organizational goals. Effective communication and coordination are key, as you'll be leading technical teams and often managing vendor relationships to deliver seamless customer experiences.
More about Director Ivr Developer jobs
What cities are hiring for Director Ivr Developer jobs? Cities with the most Director Ivr Developer job openings:
What are the most commonly searched types of Ivr Developer jobs? The most popular types of Ivr Developer jobs are:
What states have the most Director Ivr Developer jobs? States with the most job openings for Director Ivr Developer jobs include:
What job categories do people searching Director Ivr Developer jobs look for? The top searched job categories for Director Ivr Developer jobs are:
Director Ivr Developer jobs near you
Infographic showing various Director Ivr Developer job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 86% In-person, and 14% Remote job distribution.
Senior Contact Center Engineer

Senior Contact Center Engineer

Safe-Guard Products International LLC

Atlanta, GA • On-site

$100K - $138K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.


Location: US-GA-Atlanta (Sandy Springs)

FLSA: Exempt

#LI-hybrid

Job Overview:

We are seeking a highly skilled and experienced Senior Contact Center Engineer to lead and design implementations and support our enterprise contact center platforms. This role requires deep expertise in CISCO Packaged Unified Contact Center Enterprise (PCCE), CVP, ICM scripting, Email and Chat Enterprise system with related technologies and integrations. This role requires supporting enterprise-class SaaS/CCaaS solutions, such as AWS Connect, Genesys, or NICE CXone. The ideal candidate will play a key role in optimizing customer experience and driving innovation across our contact center platforms."

We are exploring emerging technologies, with opportunities to contribute to Generative AI and Agentic AI projects, helping shape the future of intelligent systems across our platforms


Job Responsibilities:

  • Setup, configure, and test components of the Cisco IP Contact Center, including IVR/CVP, Finesse Gadgets, CUIC Definitions, VXML Call Studio, Cisco Intelligent Contact Management system, Task Routing Workflow Routing addition to Calabrio Analytics, WFM and QM systems.
  • Collaborate with cross-functional teams to integrate CRM/Sales Force, Workforce Management, and reporting platforms
  • Manage day-to-day activities for CISCO Enterprise Chat and Emails System
  • Support CISCO Ingress SIP gateways
  • Support Calabrio ONE, QM, WFM and AI hosted solutions.
  • Participate in various IT projects intended to continually improve/upgrade converged network solutions
  • Troubleshoot complex issues across the various contact center environments.
  • Provide tier2 Support for Contact center Customer service representatives
  • Continuously monitor, optimize, and improve the performance of existing applications 
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Educates the customer on solution as appropriate throughout the life of the project
  • Mentor team members in deployment methodology and technical best practices. 

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

  • Bachelor’s degree in information systems/computer science or equivalent is required
  • 5 years’ hands-on experience working with CISCO Unified Contact Center Solutions
  • Strong understanding of SIP, VoIP, and network protocols
  • Strong verbal and written communications skills are a must
  • Hybrid position: Work onsite at our Atlanta, GA headquarters 4 days a week.
  • Ability to work effectively across internal and external organizations
  • Familiarity with PCI compliance
  • Strong client facing skills along with strong verbal and written communication skills
  • Aptitude to acquire new technology and concepts quickly
  • High-end experience in Cisco Contact Center and Collaboration systems engineering
  • Experience with capturing customer call flow requirements and developing call flow scripts
  • Working experience in integrating UCCE with any other contact center solutions
  • A can-do, upbeat attitude is required, with the willingness to go the extra mile to ensure customer satisfaction
  • Knowledge of Cisco Call Manager, voicemail, unified messaging, ACD and IVR systems, integration to CRM packages
  • CCNP or CCIE certification preferred


Company Benefits:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) Plan with Company Match
  • Company-paid Short-Term and Long-Term Disability
  • Company-paid Life Insurance
  • Paid Holidays and Vacation
  • Employee Referral Program
  • Employee Assistance Program
  • Wellness Programs
  • Paid Community Service Opportunities
  • Tuition Reimbursement
  • Ongoing Training & Personal Development
  • And More!


About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Apply