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Director Ivr Developer Jobs (NOW HIRING)

Avista

System Engineer (Communications)

Spokane, WA · On-site

$48.25 - $63.21/hr

Direct responsibility for researching and engineering technical solutions, project estimates and ... flows, prompts, and IVR experiences. * Support the reliability and operational health of ...

NICE

Director Product Management

Seattle, WA · On-site

$265K - $277K/yr

Own the quarterly release plan across the 26.x train, coordinating with R&D engineering leads on ... IVR, ACD, WFM, QM, interaction analytics * Prior involvement in platform product strategy (API ...

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Director Ivr Developer information

What does a Director IVR Developer do?

A Director IVR Developer leads the design, development, and implementation of Interactive Voice Response (IVR) systems within an organization. They oversee teams of developers, manage project timelines, and ensure that IVR solutions meet business requirements and customer needs. Additionally, they collaborate with stakeholders to create efficient, user-friendly voice applications and stay updated on the latest technologies in telephony and voice automation.

What are the key skills and qualifications needed to thrive as a Director IVR Developer, and why are they important?

To thrive as a Director IVR Developer, you need deep expertise in interactive voice response (IVR) systems, software development, and team leadership, often supported by a degree in computer science or a related field. Proficiency with IVR platforms (such as Genesys or Avaya), telephony systems, cloud infrastructure, and relevant certifications (like AWS or CCNA) is highly valuable. Strong project management, communication, and strategic thinking skills help you effectively lead teams and collaborate with stakeholders. These competencies ensure the successful delivery, scalability, and reliability of complex IVR solutions critical to customer experience and business operations.

What are the typical collaboration points for a Director IVR Developer within an organization?

As a Director IVR Developer, you'll frequently collaborate with cross-functional teams including product managers, UX designers, QA engineers, and IT infrastructure teams to design and improve interactive voice response systems. You'll also interact with business stakeholders to understand customer requirements and ensure that the IVR solutions align with organizational goals. Effective communication and coordination are key, as you'll be leading technical teams and often managing vendor relationships to deliver seamless customer experiences.
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Infographic showing various Director Ivr Developer job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 86% In-person, and 14% Remote job distribution.

Applications Systems Specialist III

US IT Solutions Inc

Denver, CO • On-site

Full-time

Posted 9 days ago

Job description

Company Description

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

Title/ Designation:     Applications Systems Specialist III

Duration                      2 Months

Location:                      Denver CO 80203

Duties:

  • The System Administrator position is a mission critical position and serves as a direct resource to the Member Contact Center (MCC). The position exists to support all aspects of technology in the Client Services Division (CSD) to include the customer relationship management (CRM) system and the Interactive Voice Response (IVR) system for the MCC. Department relies upon the positions expertise in the adaptation and skilled application of guidelines to solve the full range of problems related to the Call Center and its projects. Position is responsible for IVR and CRM software deployment in the MCC.
  • The department relies on the IVR and CRM systems to support communication between the Department and various stakeholders. Further, the software is relied upon by the department to provide data for federal and state funding as well as other policy management decisions. Position will direct departmental and contracting staff, including business analysts, software engineers, and other technical and non-technical staff in the installation, configuration, modification, and enhancement of complex IVR and CRM enterprise software applications.
  • Position works collectively with the software vendors, and the Statewide Internet Portability Authority (SIPA) for resolution of software system requirements and support desk tickets.
  • Positions designs advanced reports, dashboards and business process automation in response to departmental needs.
  • Position creates and provides a secure and HIPAA compliant environment to ensure all client data is protected. Position provides technical assistance to departmental staff and end users.
  • Position is critical to the Department's ongoing success.
  • Position has solid understanding of concepts and functionality within the software development lifecycle. Position integrates knowledge of cloud infrastructures, applications, and platforms into IVR and CRM software deployments.


Qualifications

Basic Admin Responsibilities

  • Add/Remove Users to correct Profile. This is for security rules and integrity of data.
  • "Freeze" account if on long term leave
  • Sandbox Environments
  • Create/Assign Permission Sets
  • Add/Remove Users to Public Groups
Additional Information
  • Add/Remove Users to Queues
  • Create/Update/Schedule Reports & Dashboard including folder maintenance
  • Create/update record types, page layouts, fields, reports, dashboards, list views and other salesforce.com objects and functions
  • Create/Maintain/Update Maintain workflows, approval processes functions and configurations
  • Create Tickets to SFDC Premium Support for backup

Apply