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Director It Service Management Jobs (NOW HIRING)

University of Rochester

$141K - $211K/yr

Establishes policies and procedures or IT systems and services. Employs technical and ... Manages administrative services related to specific University-wide information systems and ...

Apache Industrial Services

Director of IT

Houston, TX · On-site

Director, Information Technology Position Reports To: Vice President of Information Technology Position Summary The Director, Information Technology (IT) will oversee all technology operations for ...

Ross Stores

Senior Director, IT

Fort Mill, SC · On-site

The Senior Director, IT - DC Systems is a strategic technology leader responsible for driving the ... This role oversees a cross-functional team of IT managers, engineers, analysts, architects, and ...

AAC

IT Service Manager

Vienna, VA · On-site

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Stepful

Director, IT & Security

New York, NY · On-site

$200K - $250K/yr

The opportunity: We're hiring our first Director, IT & Security to build Stepful's IT and security ... Manage our SaaS application stack, including provisioning, access governance, vendor security ...

Summit BHC

Director of Service Delivery - IT

Franklin, TN · On-site

$209K/yr

Director of Service Delivery - IT | Summit Healthcare Mgmt | Franklin, Tennessee About the Job ... Lead and manage the IT Service Delivery team, including service desk, network operations, and ...

Socket.dev

IT Director

Las Vegas, NV · On-site

Description IT Director Join GGRM Law Firm, Nevada's premier injury law firm, as an IT Software ... management, and cost control across licensing, infrastructure, and services * Evaluating build ...

Collabera

IT Service Coordinator

Saint Petersburg, FL · On-site

Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level ...

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Director It Service Management information

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$175K

How much do director it service management jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director it service management in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a director of IT service management do?

A Director of IT Service Management is responsible for overseeing the planning, delivery, and improvement of IT services within an organization. They lead teams that manage IT processes such as incident management, service request fulfillment, and change management to ensure high-quality and reliable IT support. This role involves developing IT service strategies, implementing best practices like ITIL, and ensuring alignment between IT services and business needs. Additionally, they monitor service performance metrics, drive continuous improvement, and manage relationships with stakeholders across the company.

What are some common challenges faced by a director of IT service management, and how can they be addressed?

A Director of IT Service Management often encounters challenges such as aligning IT services with evolving business needs, managing cross-functional teams, and ensuring consistent service quality across the organization. To address these, effective communication with business stakeholders, implementing standardized ITIL frameworks, and fostering a culture of continuous improvement are key. Additionally, leveraging performance metrics and regular service reviews can help identify gaps and drive process enhancements, ensuring that IT services support organizational goals.

What are the key skills and qualifications needed to thrive as a director of IT service management, and why are they important?

To thrive as a Director of IT Service Management, you need deep expertise in ITIL frameworks, leadership in IT operations, and experience managing complex IT environments, typically supported by a bachelor’s or master’s degree in IT or related fields. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, and relevant certifications like ITIL v4 or PMP are commonly required. Strategic thinking, excellent communication, and change management skills help you lead teams and drive continuous improvement. These competencies are vital for ensuring efficient IT service delivery, aligning IT with business goals, and fostering a culture of innovation and reliability.

What is the difference between Director It Service Management vs Service Delivery Manager?

AspectDirector It Service ManagementService Delivery Manager
Primary FocusOversees IT service strategies, policies, and overall service management processesEnsures delivery of IT services to meet client needs and manages service teams
ResponsibilitiesStrategic planning, governance, process improvement, and stakeholder communicationOperational delivery, client satisfaction, team coordination, and issue resolution
CertificationsITIL, PMP, COBIT often requiredITIL, PMP, Service Management certifications common
Work EnvironmentExecutive-level, strategic, often in large organizationsOperational, client-facing, team management

The main difference is that the Director It Service Management focuses on strategic oversight and governance of IT services, while the Service Delivery Manager concentrates on the day-to-day delivery and client satisfaction. Both roles require similar certifications and work in related environments, but their scope and responsibilities differ significantly.

What cities are hiring for Director It Service Management jobs?

Cities with the most Director It Service Management job openings:

What are the most commonly searched types of It Service Management jobs?

The most popular types of It Service Management jobs are:

What states have the most Director It Service Management jobs?

States with the most job openings for Director It Service Management jobs include:

What are popular job titles related to Director It Service Management jobs?

For Director It Service Management jobs, the most frequently searched job titles are:

Infographic showing various Director It Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Director, Information Technology

Baton Rouge, LA

Fox Factory
Industrial Machinery Manufacturing • 1 - 5K employees
Learn more about Fox Factoryexternal

Full-time

Re-posted 25 days ago

Fox Factory rating

5.1

Company rating: 5.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Responsibilities

Define and own enterprise technology strategy across ERP, ecommerce, applications, and infrastructure. This includes planning and management of the overall IT Portfolio including product roadmaps.

Lead and develop established IT teams including applications, ERP, and infrastructure/operations

Oversee full lifecycle of ERP systems, ecommerce platforms, and applications

Manage major project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment for projects from beginning to end

Ensure system reliability, performance, and scalability

Manage integrations including ERP, EDI, and external platforms

Establish governance, standards, and security practices

Drive modernization, cloud transformation, and digital initiatives

Manage vendors, partners, and technology budgets

Prioritize and deliver a portfolio of IT initiatives

Serve as the primary leader liaison between business and IT

Ensure security and regulatory alignment with our defined IT General Controls and compliance with Audit requests

Establish KPIs for service delivery and system performance

Stay current with emerging technologies

Specific Knowledge, Skills or Abilities Required

Strong enterprise architecture knowledge across ERP, ecommerce, applications, and infrastructure

Experience with ERP systems (preferably Microsoft Dynamics 365 Business Central)

Experience with ecommerce platforms and integrations

Expertise in cloud platforms (Azure/AWS), infrastructure, and security

Strong SDLC and development methodology knowledge

Proven leadership of multi-disciplinary teams

Strong financial and vendor management capabilities

Excellent communication and stakeholder engagement skills

Position Qualifications

Education

Bachelor's degree in Computer Science, IT, or related field

Master's degree preferred

Experience

15+ years of progressive IT experience

Experience leading ERP implementations and integrations

Experience managing ecommerce and application teams

Experience overseeing infrastructure and operations

Track record delivering complex enterprise initiatives

Strong stakeholder and executive engagement experience

#Marucci

What Fox Factory employees say

Pay

Benefits

Hours and flexibility

Workplace

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