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Director Intake Jobs in Randolph, MA (NOW HIRING)

Northeast Family Services

CBHI Intake Coordinator

Dorchester, MA · Hybrid

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CBHI Intake Coordinator manages all aspects of the registration and admissions process for ... directors, clinicians, nurse practitioners, and peers. If you're looking for rewarding work, have ...

Northeast Family Services

CBHI Intake Coordinator

Dorchester, MA · Hybrid

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CBHI Intake Coordinator manages all aspects of the registration and admissions process for ... directors, clinicians, nurse practitioners, and peers. If you're looking for rewarding work, have ...

Northeast Family Services

CBHI Intake Coordinator

Boston, MA · On-site

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CBHI Intake Coordinator manages all aspects of the registration and admissions process for ... directors, clinicians, nurse practitioners, and peers. If you're looking for rewarding work, have ...

Direct Counsel

New Business Intake Coordinator

Boston, MA · On-site +1

$55K - $80K/yr

A national law firm is seeking a New Business Intake Coordinator. The ideal candidate will be responsible for Maintaining Daily Workflow, Running Conflict Checks, Making Client Matter adjustments ...

Pyramid Healthcare

Intake Clinician

Concord, MA · On-site

$62K - $70K/yr

Intake Clinician Pyramid Healthcare - Concord, MA Full-Time Salary: $62,000-$70,000 annually ... Be license-eligible , with eligibility confirmed by the site's Clinical Director or Executive ...

Brighton Hospice

Intake Coordinator - Hospice

Newton, MA · On-site

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Complete weekly reports which will be addressed in a weekly meeting with direct supervisor * Assist in reviewing and exporting all visits in our database, communicating with CNAs in reference to ...

Brighton Hospice

Intake Coordinator - Hospice

Newton, MA · On-site

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Complete weekly reports which will be addressed in a weekly meeting with direct supervisor * Assist in reviewing and exporting all visits in our database, communicating with CNAs in reference to ...

Brighton Hospice

Intake Coordinator - Hospice

Newton, MA

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Complete weekly reports which will be addressed in a weekly meeting with direct supervisor * Assist in reviewing and exporting all visits in our database, communicating with CNAs in reference to ...

New

Vinfen

Day Program Director

Brighton, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Day Program Director will ensure proper standards and regulations are adhered to as set forth ... Ensure that the intake of prospective persons served is completed in a timely, professional manner ...

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Showing results 21-40

All JobsIntake JobsDirector Intake JobsDirector Intake Jobs in Randolph, MA

Director Intake information

What are some of the main challenges a director intake might face when managing a high-volume intake department?

A Director of Intake often navigates challenges such as balancing urgent client needs with efficient workflow management, ensuring compliance with regulatory standards, and maintaining high-quality service in a fast-paced environment. They must also effectively lead and support their team, adapt to changing organizational policies, and collaborate with other departments to streamline processes. Regularly updating protocols and leveraging technology can help address these challenges, but adaptability and strong communication are essential for long-term success.

What is the difference between Director Intake vs Intake Coordinator?

AspectDirector IntakeIntake Coordinator
Required CredentialsBachelor's degree, management experienceHigh school diploma or associate's degree, relevant certifications
Work EnvironmentLeadership roles, strategic planningClient interaction, administrative tasks
Employer & Industry UsageHealthcare, social services, nonprofit organizationsHealthcare facilities, social service agencies
Common Search & ComparisonLeadership, management, strategic rolesOperational, client-facing roles

The main difference between Director Intake and Intake Coordinator lies in their responsibilities and seniority. Directors typically oversee the entire intake process, develop policies, and manage teams, requiring more experience and higher credentials. Intake Coordinators focus on executing intake procedures, working directly with clients, and handling administrative tasks. Both roles are essential in healthcare and social services, but they differ significantly in scope and level of responsibility.

What are the key skills and qualifications needed to thrive as a director intake, and why are they important?

To thrive as a Director of Intake, you need strong leadership abilities, expertise in case management or admissions processes, and typically a bachelor's or master's degree in healthcare, social work, or a related field. Familiarity with intake and case management software, electronic health record (EHR) systems, and compliance standards is essential. Exceptional communication, organizational, and problem-solving skills help you manage teams and coordinate effectively with clients and stakeholders. These skills ensure efficient client onboarding, regulatory compliance, and high-quality service delivery in fast-paced environments.

What are the most commonly searched types of Intake jobs in Randolph, MA?

The most popular types of Intake jobs in Randolph, MA are:

What job categories do people searching Director Intake jobs in Randolph, MA look for?

The top searched job categories for Director Intake jobs in Randolph, MA are:

What cities near Randolph, MA are hiring for Director Intake jobs?

Cities near Randolph, MA with the most Director Intake job openings:

Director Intake jobs near you
Infographic showing various Director Intake job openings in Randolph, MA as of June 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Intake Coordinator (Hybrid)

Disability Policy Consortium

Boston, MA • On-site

$45K - $49K/yr

Full-time

Re-posted 27 days ago

Job description

My Ombudsman exists to help people with and without disabilities get the care they need from their MassHealth health plans. The Intake Coordinator’s role is to respond to inquiries and complaints from MassHealth members with guidance, information, and referrals in English or their primary language. The Intake Coordinator (IC) will work under the direct supervision of My Ombudsman’s Program Director.

The Intake Coordinator (IC) receives and responds to inquiries from the general community via phone and email. They conduct intakes for members of MassHealth health plans when they have a complaint or need help accessing their plan’s benefits and services. The IC documents all correspondence and communications with members in our electronic database. They may also help the Director flag and track potential trends in member needs. 
Our My Ombudsman team has a “no wrong door” approach, meaning that even if the issue is outside the scope of My Ombudsman, they will provide referrals to other organizations that can help. When engaging with anyone who reaches out to My Ombudsman for support, the Intake Coordinator must communicate respectfully, compassionately, and with accessibility in mind. Overall, My Ombudsman strives to provide culturally competent support to people of all races, genders, sexualities, nationalities, and disabilities. 

My Ombudsman is a program of the Disability Policy Consortium, an independent organization run by and for people with disabilities that provides civil rights advocacy, community-based research, and healthcare ombudsman services across Massachusetts. More than 80% of our staff have disabilities, and our credo is “About Us, By Us”—the belief that when decisions are being made about people with disabilities, they should play a leading role in making them. We are committed to social justice and strive to be a place where all our employees can bring their full selves to work. Candidates of color, LGBTQ+ candidates, multilingual candidates, and candidates with disabilities are strongly encouraged to apply. 

This is a full-time position with a salary between $42,000 to 48,000 per year. Candidates can work remotely but must be based in New England.

Areas of Responsibility:
Inquiry/Complaint Documentation and Data Collection:
  • Via phone, email, or in-person, answer inquiries from the public, particularly Spanish, Portuguese, or Mandarin-speaking members of MassHealth health plans.
  • Provide accurate and thorough answers (conducting research as necessary) in response to member requests for information.
  • Provide members with referrals and “warm hand-offs” to external organizations when appropriate.
  • Determine when it is appropriate to open either an inquiry or a complaint and label it with the correct theme or trend.
  • Collect member data and document pertinent information in My Ombudsman’s database in accordance with program policies.
  • Forward relevant case files or information to the assigned Ombudsman and/or Team Director in accordance with program policies.
  • Flag emerging urgent or time-sensitive cases and alert the appropriate parties in accordance with program policies.
My Ombudsman, DPC, and MassHealth Knowledge:
  • Learn the mission, philosophy, background, and operations of My Ombudsman and the Disability Policy Consortium.
  • Build and maintain a strong foundation of MassHealth and health plan knowledge.
  • Stay current with new MassHealth policies and health plan updates.
Member Communication and Support:
  • Interact with all members compassionately and respectfully while remaining professional and impartial.
  • Apply principles of disability rights, independent living, and accessibility when listening to and responding to member concerns.
  • Employ active and mindful listening techniques while maintaining healthy, professional boundaries.
  • Communicate with all members in an approachable, professional, and easy-to-understand manner.
Privacy and Confidentiality:
  • Maintain the privacy, integrity, and storage of personal identifying information in accordance with program policies.
  • Keep paper copies of personally identifying information (PII) or other sensitive information in locked filing cabinets and/or offices identified by DPC.
  • Ensure that third parties are not allowed access to physical or electronic data or records.
  • Comply with all applicable laws, regulations, and contractual provisions and abide by the procedures and requirements to maintain privacy and confidentiality, as outlined by the Executive Office of Health and Human Services.
General:
  • Perform day-to-day program tasks such as documenting, writing, typing, faxing; copying; following established protocols for paper and electronic files and filing system; processing forms and paperwork; and assisting with compiling, completing, and distributing reporting documents.
  • Participate in team meetings and discussions.
  • Prepares and submits all required documents in a timely manner.
  • Ensures the professional quality, technical accuracy, and timely completion and delivery of the responsibilities of the position.

Qualifications:
Skills:
  • Fluency in spoken and written English with additional languages as a strongly preferred and valuable skill.
  • Direct experience providing customer support via phone and ease of working with people of various backgrounds, levels of education and abilities. 
  • Effectively able to convey complex information in a simple, clear, and understandable manner.
  • Demonstrated ability to remain calm and nonjudgmental in a crisis.
  • Excellent problem-solving and conflict-resolution skills.
  • Excellent notetaking, organizational, and multitasking skills.
  • Strong command of the phone, computer, and navigating the internet.
  • Ability to work effectively in a team environment. 
  • Ability to properly maintain proprietary and confidential information.

Experience:
  • At least one year of experience working in the customer service industry, healthcare settings, social services field, or related areas.
  • Strong preference for someone with lived experience or extensive cultural knowledge of a given culture/community, the disability community, or other communities we serve.
  • Prior experience with state or federal health care programs for people with disabilities is preferred.
  • Preferred experience working with MassHealth programs and services.
  • Prior knowledge of ombudsman programs, disability civil rights policy, and the healthcare environment in Massachusetts is a plus, but not required.

Upon hire, the successful candidate must be cleared through the state's Criminal Offender Record Information (CORI) service.

The DPC encourages candidates of all backgrounds to apply. The DPC is committed to a policy of non-discrimination and equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, military service, genetic information, receipt of free medical care, or any other category protected under applicable federal, state, or local law.