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Director Intake Jobs in Randolph, MA (NOW HIRING)

Cooley

BIC Intake Specialist

Boston, MA · On-site

$72K - $99K/yr

Under the supervision of the Regional Associate Director of Conflicts (New Business) or BIC Supervisor (New Business), the BIC Intake Specialist will focus on New Business Intake. The BIC Intake ...

Cooley

BIC Intake Specialist

Boston, MA · On-site

$72K - $99K/yr

Under the supervision of the Regional Associate Director of Conflicts (New Business) or BIC Supervisor (New Business), the BIC Intake Specialist will focus on New Business Intake. The BIC Intake ...

Cooley LLP

BIC Intake Specialist

Boston, MA · On-site

$72K - $99K/yr

Under the supervision of the Regional Associate Director of Conflicts (New Business) or BIC Supervisor (New Business), the BIC Intake Specialist will focus on New Business Intake. The BIC Intake ...

Cooley LLP

BIC Intake Specialist

Boston, MA · On-site

$72K - $99K/yr

Under the supervision of the Regional Associate Director of Conflicts (New Business) or BIC Supervisor (New Business), the BIC Intake Specialist will focus on New Business Intake. The BIC Intake ...

Cooley

BIC Intake Specialist

Boston, MA · On-site

$72K - $99K/yr

Under the supervision of the Regional Associate Director of Conflicts (New Business) or BIC Supervisor (New Business), the BIC Intake Specialist will focus on New Business Intake. The BIC Intake ...

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Director Intake information

What are some of the main challenges a director intake might face when managing a high-volume intake department?

A Director of Intake often navigates challenges such as balancing urgent client needs with efficient workflow management, ensuring compliance with regulatory standards, and maintaining high-quality service in a fast-paced environment. They must also effectively lead and support their team, adapt to changing organizational policies, and collaborate with other departments to streamline processes. Regularly updating protocols and leveraging technology can help address these challenges, but adaptability and strong communication are essential for long-term success.

What are the key skills and qualifications needed to thrive as a director intake, and why are they important?

To thrive as a Director of Intake, you need strong leadership abilities, expertise in case management or admissions processes, and typically a bachelor's or master's degree in healthcare, social work, or a related field. Familiarity with intake and case management software, electronic health record (EHR) systems, and compliance standards is essential. Exceptional communication, organizational, and problem-solving skills help you manage teams and coordinate effectively with clients and stakeholders. These skills ensure efficient client onboarding, regulatory compliance, and high-quality service delivery in fast-paced environments.

What is the difference between Director Intake vs Intake Coordinator?

AspectDirector IntakeIntake Coordinator
Required CredentialsBachelor's degree, management experienceHigh school diploma or associate's degree, relevant certifications
Work EnvironmentLeadership roles, strategic planningClient interaction, administrative tasks
Employer & Industry UsageHealthcare, social services, nonprofit organizationsHealthcare facilities, social service agencies
Common Search & ComparisonLeadership, management, strategic rolesOperational, client-facing roles

The main difference between Director Intake and Intake Coordinator lies in their responsibilities and seniority. Directors typically oversee the entire intake process, develop policies, and manage teams, requiring more experience and higher credentials. Intake Coordinators focus on executing intake procedures, working directly with clients, and handling administrative tasks. Both roles are essential in healthcare and social services, but they differ significantly in scope and level of responsibility.

What are the most commonly searched types of Intake jobs in Randolph, MA?

The most popular types of Intake jobs in Randolph, MA are:

What are popular job titles related to Director Intake jobs in Randolph, MA?

For Director Intake jobs in Randolph, MA, the most frequently searched job titles are:

What job categories do people searching Director Intake jobs in Randolph, MA look for?

The top searched job categories for Director Intake jobs in Randolph, MA are:

What cities near Randolph, MA are hiring for Director Intake jobs?

Cities near Randolph, MA with the most Director Intake job openings:

Director Intake jobs near you
Infographic showing various Director Intake job openings in Randolph, MA as of June 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Director of Intake

Braintree, MA • On-site

Disabled Persons Protection Commission
See more jobs at Disabled Persons Protection Commissionexternal

Full-time

Re-posted 18 days ago

Job description

Director of Intake
Established in 1989 as an independent agency of the Commonwealth, the Commission for the Protection of Persons with Disabilities (CPPD) protects adults with disabilities, ages 18 through 59, from abuse and neglect by caregivers. The Commission conducts and oversees investigations of reported abuse and neglect, monitors the remediation of substantiated cases, and promotes public awareness, prevention, and accountability through education and oversight activities.
The CPPD is seeking a Director of Intake. The primary responsibility of the Director of Intake is the management of the day-to-day operations of CPPD's Intake Unit. This unit, along with the Oversight, Investigations, Legal, IT, and Administrative Units, is responsible for performing the tasks that allow the Commission to achieve its mission of protecting adults with disabilities from abuse.
Preferred Qualifications/Skills:
  • Knowledge and ability to supervise Intake staff members, including conducting periodic reviews and/or evaluations, determining training needs and providing or arranging such training, providing motivation of subordinates to work effectively, and determining the need for disciplinary action. In addition, the Director of Intake's position must have the skill and judgment to plan, assess and assign work according to the nature of the job to be accomplished, the skills of subordinates and available resources.
  • Possess the ability to take part in the overall management of the Intake Unit, and in collaboration with other managers achieve the Commission's mission.
  • Strong background in abuse investigations.
  • Experience interacting with law enforcement agencies and personnel.
  • The ability to critically review, revise, develop and implement the Commission's policies.
  • Ability to work efficiently, effectively and make critical decisions in a crisis-oriented environment.
  • Ability to efficiently gather and process information and effectively apply the information in a rapidly evolving decision-making process.
  • Well-developed computer skills. The position entails day-to-day management of the database, data analysis and the preparation of statistical and trend reports.
  • A working knowledge of state government and knowledge of relevant laws and regulations, especially M.G.L. c. 19C and 118 CMR.

Key Responsibilities:
  • Oversee the Intake Unit, managing more than 17,000 annual abuse reports by directly supervising Intake Managers and indirectly guiding up to 16 staff.
  • Provide 24/7 availability to handle crises, ensure general office coverage, and resolve urgent internal and external issues.
  • Coordinate case screening and criminal investigation assignments through regular consultation with the State Police Detective Unit.
  • Partner closely with CPPD's Deputy Directors of Investigations to streamline and align internal case assignments.
  • Act as the primary liaison for community partners, EOHHS service agencies, and other external stakeholders to resolve conflicts and prevent abuse.
  • Utilize expert professional judgment to apply statutory criteria, determine case jurisdiction, and develop operational procedures that meet regulatory requirements.
  • Manage the 24-hour Hotline Vendor, overseeing their budget, the Request for Response (RFR) process, and the training/oversight of all hotline staff
  • Direct CPPD database management, integrate new technologies, analyze staff efficiency, and prepare comprehensive statistical and narrative reports.

Preferred Qualifications/Skills
  • Proven ability to supervise, mentor, and evaluate staff, alongside experience collaborating with leadership to execute the Commission's mission.
  • Strong background in conducting or overseeing abuse investigations, including effective collaboration with law enforcement.
  • Ability to thrive in c risis-oriented environments, rapidly process critical information, and make sound, timely decisions.
  • Experience developing, critically reviewing, and implementing organizational policies.
  • Proficiency in database management, data analysis, and generating statistical trend reports.
  • Deep working knowledge of Massachusetts state government and relevant laws/regulations, particularly M.G.L. c. 19C and 118 CMR .

Qualifications:
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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