Director Insurance Operations Jobs in Holyoke, MA

Salary Range: $69,000.00 to $74,000.00 per year depending on experience
The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures as well as monitoring and controlling daily operations and assisting with long-term operation of armored car routes and the cash vault.  The Operations Supervisor will work alongside Management to develop, maintain, and supervise a professional employee-centered culture, a safe and secure operation, a high level of service delivery, and cost effective and productive operations.  This includes operational responsibility for all route operations (armored and ATM), vault and facility security operations as directed by the Operations Manager/Branch Manager.

Typical Duties / Responsibilities: 

• Complete and maintaining scheduling/routing on daily basis
• Oversight and coordination of armored and ATM route, dispatch, first-line ATM
  maintenance, vault and terminal operations.
• Maintaining effectiveness and efficiency of route, terminal and vault operations.
• Safety of employees, vehicles, and facilities through training, monitoring and
  enforcement of policies and procedures
• Security of cargo and terminal through training, monitoring, and enforcement of policies
  and procedures including terminal opening and closing.
• Investigating accidents and processing required paperwork
• Developing and maintaining customer service capabilities among all operations staff.
• Responding to customer inquiries and or complaints and solving logistical issues.
• Coordinating with sales, other Division branches and departments, Division and corporate
  staff, other carriers, and vendors in creating and implementing viable
  operational solutions to new customers.
• Controlling overtime hours.  Monitoring employee vacation schedules.  Maintaining
  effectiveness and efficiency of operational functions.
• Communication with all employees to Immediately resolve any outstanding issues and/or
  complaints.
• Completion of any and all additional responsibilities that are assigned by the Operations
  Manager and/or other Management Team Members on an “as needed” basis.
• Provide leadership that is dedicated to professionalism, continuous improvement, and
  exceeding challenging goals and objectives.
• Recruiting, interviewing, testing, selecting, training and supervising of operations personnel.
• Oversight and coordination of maintenance of vehicles, forklifts and other equipment.
• Emergency response to include response to employee injuries, facility security incidents,
  vehicle incidents and security investigations.
• Manipulation and maintenance of route and vault data to include manual paperwork and
  electronic data.
• All other duties as assigned by the Operations Manager/Branch Manager.

Skills and Qualifications:

• A valid firearms permit.
• A strong, positive, leadership and
  supervisory presence proven through professional experience is required.
• Excellent verbal and written communication skills and the ability to teach, coach, and present to small and large groups is required.
• Experience in transportation and warehousing, transportation logistics, or a related field required.
• Experience in banking or retail cash, and ATM operations preferred.
• Excellent computer skills and a working knowledge of Microsoft Office programs required.
• Strong desire to succeed, advance, grow your career, and work for an industry and company-leading branch is required.

Essential Duties/Job Qualifications:

As part of the qualification process for the Operation Supervisor position, a Human Performance Evaluation (HPE) is required. This evaluation requires successful completion of testing in the following areas:
Lift:
- 25lbs vertical lift from 10 inches to 66 inches from the floor (1X)
Lift-Carry:
- 18lbs vertical lift from 1 inch to 44 inches from the floor, and horizontally transfer 15ft (4X)
- 18lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 300ft (1X)
- 50lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 2ft (2X)
Push-Pull:
- Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X)
Repetitive Coupling:
- Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X)
Climb:
- Ascend / Descend a step with heights of 16. 21 & 24 inches from the floor (10X)

Benefits
Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development