Director Informatics Jobs in Methuen, MA (NOW HIRING)

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Position Summary

This is a high-visibility, high-impact role for a physician executive who thrives at the intersection of clinical practice, health information technology, and organizational strategy. The Associate Chief Medical Officer serves as a senior clinical leader and strategic partner to the Chief Medical Officer, operating across the full breadth of athenahealth's clinical, product, commercial, marketing, and customer-facing functions. The ACMO is a credible clinical voice both internally and externally - guiding product development, leading clinical teams, and representing athenahealth in prospect interactions and industry forums.

We seek an experienced people leader who is also a physician-someone who uses clinical expertise to inform business and product decisions and thrives in a fast-paced, matrixed technology organization.

This role is based in Boston ore remotely, with travel expected 25-40% annually. It reports to the Chief Medical Officer.

About the Team

The CMO Division sits at the intersection of athenahealth's clinical, product, commercial, marketing, and customer-facing functions - partnering across virtually every part of the organization and supplying the clinical voice to ensure athenahealth's products, services, and customer experience reflect sound clinical judgment and real-world workflow needs. The division includes the Patient Safety, Clinical Content, Clinical Informatics, and Specialty Business Product Strategy teams. They use clinical expertise, customer feedback, and market insight to inform roadmap decisions and strategic priorities. The team also supports internal education, advisory forums, and external conversations with customers and industry stakeholders. The ACMO will share direct report responsibilities for these teams with the CMO, amplify that clinical voice across the organization and with key external stakeholders, and operate with significant independence across the full breadth of the division's work.

Essential Job Responsibilities

• Facilitate clinical workflow discussions and education across teams to ensure product decisions reflect real-world practice needs.
• Translate customer and market needs into clear recommendations for product and engineering teams to support prioritization and roadmap planning.
• Lead clinical informatics efforts and provide clinical guidance on strategic initiatives, data analysis, and product direction.
• Serve as a senior clinical partner to Clinical Content, Clinical Terminology, Clinical Informatics, Patient Safety, and Specialty Business Segment teams.
• Build and support the development of clinical leaders across the organization.
• Provide clinical input into competitive positioning and identify factors that may influence customer retention and growth.
• Partner with Customer Success, Product Optimization, and other teams to support high-priority customer issues and resolution efforts.
• Represent athenahealth in select external forums, industry events, and customer-facing engagements as a clinical leader.
• Apply AI tools and AI-enabled workflows to support faster review of clinical information, stronger synthesis of customer and product input, and more efficient preparation for meetings, while using judgment to validate outputs before they inform decisions.
• Travel required 25-40% annually.

Additional Job Responsibilities

• Co-lead the Clinical Advisory Board and engage key clinical stakeholders across the customer base.
• Co-lead the Council of Medical Executives and support relationship-building with customer clinical leaders.
• Participate in select sales demonstrations and prospect conversations to provide clinical perspective.
• Contribute to thought leadership through webinars, blogs, bylines, podcasts, email campaigns, and other forums.
• Stay current on healthcare policy, EHR regulation, value-based care, and clinical informatics trends.
• Support internal and external communications requiring clinical subject matter expertise.
• Partner with legal, public relations, user experience, and other business units on clinical matters.

Expected Education & Experience

• Medical degree (MD or DO) and board certification required.
• Preferred clinical background in Internal Medicine, Family Medicine, Pediatrics, or OB/Gyn.
• Minimum 10 years of clinical experience as a practicing physician, with progression into healthcare leadership roles.
• Clinical informatics experience required; board certification in Clinical Informatics preferred.
• Patient safety experience required; CPPS certification preferred.
• Deep experience with athenahealth EHR use, configuration, and optimization in clinical practice required
• Experience working across multiple specialties preferred.
• Experience in customer-facing, commercial, or advisory board settings preferred.
• Demonstrated ability to work across a matrixed organization and influence through credibility, collaboration, and sound reasoning.
• Demonstrated ability to navigate ambiguity, pave paths were none exist and drive action and iterative progress consistent with an agile software development environment.
• Active, unrestricted medical license preferred; ability to provide clinical patient care on the athenahealth platform up to 1 day per week strongly preferred.

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevantknowledge and skills, how your qualifications compare to others in similar roles,and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.