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Director Implementation Services Jobs in Florida

Upshop

Director, Implementation

Miami, FL · On-site +1

Role Overview Upshop is seeking a Director of Implementation to lead our Implementation ... Partner with Professional Services leadership on organizational planning, hiring, onboarding, and ...

Socket.dev

Director, Implementation

Miami, FL · On-site

$180 - $240/hr

Role Overview Upshop is seeking a Director of Implementation to lead our Implementation ... Partner with Professional Services leadership on organizational planning, hiring, onboarding, and ...

Doist

Director, Implementation

Miami, FL · On-site

$180 - $230/hr

Role Overview Upshop is seeking a Director of Implementation to lead our Implementation ... Partner with Professional Services leadership on organizational planning, hiring, onboarding, and ...

The Hackett Group

EEA Sales Director

Miami, FL · On-site

... P implementation services. Directors are primarily responsible for developing new business ... Directors are also involved in business development such as proposal development and sales calls.

The Hackett Group

EEA Sales Director

Miami, FL · On-site +1

... P implementation services. Directors are primarily responsible for developing new business ... Directors are also involved in business development such as proposal development and sales calls.

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Showing results 1-20

All JobsImplementation Services JobsDirector Implementation Services JobsDirector Implementation Services Jobs in Florida

Director Implementation Services information

See Florida salary details

$29.1K

$77.4K

$125.5K

How much do director implementation services jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director implementation services in Florida is $77,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $90,400.00 per year, depending on experience, location, and employer.

How does a director of implementation services typically collaborate with cross-functional teams during large-scale client deployments?

A Director of Implementation Services plays a pivotal role in coordinating efforts across departments such as sales, product development, customer support, and project management to ensure successful client onboarding and solution deployment. They facilitate regular meetings, establish clear communication channels, and define project milestones to align all stakeholders on goals and timelines. This collaborative approach helps to anticipate potential challenges, resolve resource conflicts, and ensure that client requirements are consistently met. Effective collaboration is essential for delivering seamless implementations and maintaining high client satisfaction.

What does a director of implementation services do?

A Director of Implementation Services oversees the planning, coordination, and execution of projects that deliver products or services to clients. They manage teams responsible for onboarding new customers, ensuring solutions are tailored to client needs, and that implementations are completed on time and within budget. This role often requires collaborating with sales, product, and support teams to ensure a seamless transition from sale to operational use. Their main goal is to ensure client satisfaction and drive the successful adoption of company solutions.

What is the difference between Director Implementation Services vs Implementation Manager?

AspectDirector Implementation ServicesImplementation Manager
CredentialsTypically requires a bachelor’s degree, extensive experience, and sometimes certifications like PMPUsually requires a bachelor’s degree and relevant project management experience
Work EnvironmentOversees multiple projects and teams, strategic planningManages specific projects, coordinates teams, and ensures project delivery
Employer & Industry UsageCommon in large organizations, consulting firms, and tech companiesFound in various industries, including IT, healthcare, and finance

The main difference is that the Director Implementation Services focuses on strategic oversight and leadership across multiple projects, while the Implementation Manager handles day-to-day project execution and team coordination.

What are the key skills and qualifications needed to thrive as a director of implementation services?

To excel as a Director of Implementation Services, you need extensive project management experience, a background in business or technology, and a proven track record leading cross-functional teams. Familiarity with project management tools (such as Jira or Asana), CRM systems, and methodologies like Agile or Six Sigma is highly beneficial. Strong leadership, communication, and problem-solving skills help drive client satisfaction and effective team coordination. These competencies ensure seamless implementation of solutions, successful client outcomes, and organizational growth.

What are the most commonly searched types of Implementation Services jobs in Florida?

The most popular types of Implementation Services jobs in Florida are:

What are popular job titles related to Director Implementation Services jobs in Florida?

For Director Implementation Services jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Director Implementation Services jobs in Florida look for?

The top searched job categories for Director Implementation Services jobs in Florida are:

What cities in Florida are hiring for Director Implementation Services jobs?

Cities in Florida with the most Director Implementation Services job openings:

Director Implementation Services jobs near you

Director, Implementation

Upshop

Miami, FL • On-site, Remote

Full-time

Posted 14 days ago

Job description

About Upshop
Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 150+ retail chain accounts trust our software in over 30k+ stores, 9 countries, and 3 continents.
Role Overview
Upshop is seeking a Director of Implementation to lead our Implementation organization and drive successful customer deployments across our Total Store Operations platform.
This leader is responsible for developing and mentoring a high-performing team of Implementation Managers and Consultants while ensuring customers achieve successful business outcomes throughout their implementation journey.
The ideal candidate combines enterprise SaaS implementation leadership with a strong understanding of retail operations, preferably within grocery, convenience, or food retail environments. This individual will serve as a trusted advisor to customers, a mentor to implementation leaders, and a key contributor in scaling Upshop's Professional Services organization.
The Director of Implementation will also lead the evolution of Upshop's implementation practices, championing automation, AI-enabled delivery capabilities, and operational excellence initiatives that improve efficiency, accelerate customer outcomes, and create a more scalable and consistent delivery model.
Key Responsibilities
Team Leadership & Talent Development
  • Lead, mentor, and develop a team of Implementation Managers, Senior Consultants, and Implementation Consultants.
  • Foster a culture of accountability, continuous learning, collaboration, and customer obsession.
  • Establish clear performance expectations, coaching programs, career development plans, and succession strategies.
  • Drive implementation methodology adoption, process consistency, and operational excellence across the team.
  • Partner with Professional Services leadership on organizational planning, hiring, onboarding, and workforce development.
  • Develop implementation Centers of Excellence and reusable delivery assets that scale knowledge across the organization.
  • Lead the ongoing evolution of Upshop's implementation methodology, delivery frameworks, and best practices.
  • Identify opportunities to leverage automation, AI, and digital tooling to improve implementation efficiency, consistency, and customer outcomes.
  • Foster a culture of innovation and adoption of emerging technologies that enhance customer delivery.
  • Establish measurable delivery standards and KPIs focused on customer adoption, implementation quality, operational efficiency, and team development.

Customer Engagement & Delivery Leadership
  • Serve as an executive sponsor and escalation point for strategic customer implementations.
  • Build trusted relationships with customer sponsors, operational leaders, IT stakeholders, and executive teams.
  • Ensure customer objectives, adoption goals, and success metrics are clearly defined and achieved.
  • Guide implementation teams through complex deployments, organizational change initiatives, testing, launch activities, and post-launch adoption.
  • Lead risk identification, mitigation planning, and issue resolution efforts across the implementation portfolio.
  • Partner closely with Customer Success to ensure smooth transitions from implementation to long-term customer adoption and value realization.
  • Collaborate with Sales and Solution Consulting to ensure customer expectations, implementation strategies, and success criteria are aligned from project inception.

Implementation Excellence
  • Own implementation delivery standards, methodologies, playbooks, and best practices across the organization.
  • Drive consistency across project planning, discovery, solution design, configuration, testing, training, launch, and hypercare activities.
  • Capture lessons learned and continuously improve implementation frameworks and operational processes.
  • Ensure implementations are delivered on time, within scope, within budget, and aligned to customer business outcomes.
  • Establish governance models that improve visibility, accountability, risk management, and delivery quality.
  • Partner with PMO leadership to improve delivery governance, forecasting, resource planning, and project execution.
  • Drive continuous improvement initiatives that reduce implementation timelines while maintaining exceptional customer outcomes.

Technical Leadership
  • Maintain deep knowledge of Upshop's platform architecture, data structures, integrations, and implementation requirements.
  • Provide guidance on solution architecture, data migration, system configuration, integration strategy, and technical deployment approaches.
  • Support complex integrations involving ERP, forecasting, inventory, ordering, POS, DSD, EDI, eCommerce, and other retail technology ecosystems.
  • Partner with Product and Engineering to improve implementation tooling, onboarding workflows, automation capabilities, and customer enablement resources.
  • Develop organizational expertise around modern cloud technologies, data platforms, integration frameworks, and scalable implementation approaches.
  • Maintain working knowledge of Microsoft Azure technologies, including Azure SQL Database, Azure Cosmos DB, APIs, data integration patterns, and cloud-based application architectures.
  • Champion the use of AI-enabled tools to improve project delivery, testing, documentation, training, knowledge management, customer onboarding, and internal operational efficiency.
  • Leverage data and analytics to identify trends, improve delivery performance, and enhance customer outcomes.

Operational Leadership
  • Monitor implementation portfolio health through operational, financial, and customer success metrics.
  • Oversee implementation forecasting, staffing, utilization, and capacity planning.
  • Support Statement of Work reviews, implementation estimates, change requests, and delivery commitments.
  • Ensure resource allocation aligns with strategic priorities and customer commitments.
  • Provide executive reporting on implementation performance, customer health, delivery risks, and organizational trends.
  • Partner across Product, Support, Customer Success, Sales, and Professional Services to continuously improve the end-to-end customer experience.

Required Qualifications
  • Bachelor's degree in Business, Information Systems, Computer Science, Supply Chain, Retail Operations, and/or related field/experience.
  • 5+ years of experience leading enterprise software, SaaS, or technology implementations.
  • 3+ years of people leadership experience managing implementation, consulting, delivery, or professional services teams.
  • Proven experience leading customer-facing delivery organizations supporting enterprise customers.
  • Demonstrated success building, mentoring, and developing high-performing teams.
  • Strong knowledge of SaaS implementation methodologies and software deployment practices.
  • Experience managing multiple concurrent implementations and complex customer engagements.
  • Exceptional communication, stakeholder management, executive presentation, and relationship-building skills.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Ability to travel up to 25%.

Preferred Qualifications
  • Grocery retail, food retail, convenience retail, or store operations experience strongly preferred.
  • Experience with forecasting, ordering, inventory, supply chain, fresh operations, DSD, merchandising, workforce management, or store execution solutions strongly preferred.
  • Experience with Microsoft Azure technologies, including Azure SQL Database, Azure Cosmos DB, cloud data platforms, and enterprise integration architectures.
  • Strong understanding of data architecture, system integrations, APIs, EDI, and enterprise application ecosystems.
  • Experience leveraging AI-enabled tools, automation platforms, or emerging technologies to improve operational efficiency and customer outcomes.
  • Working knowledge of SQL, databases, Excel, and analytical tools.
  • Experience with Salesforce, Zendesk, Jira, Wrike, or similar enterprise platforms.
  • Experience scaling implementation organizations within high-growth SaaS environments.

Success Profile
The successful candidate:
  • Is a people-first leader who develops teams, mentors future leaders, and creates a culture of accountability and continuous improvement.
  • Builds trust with customer executives and serves as a strategic advisor throughout the implementation journey.
  • Understands grocery and retail operations and can translate customer objectives into scalable implementation strategies.
  • Balances strategic leadership with hands-on execution when customer success requires it.
  • Uses metrics and data-driven decision making to improve delivery performance and customer outcomes.
  • Embraces innovation and continuously seeks opportunities to modernize implementation practices through automation, AI, and scalable delivery frameworks.
  • Drives cross-functional alignment while maintaining a relentless focus on customer value realization.

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