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Director Field Service Jobs in Nevada (NOW HIRING)

Valicy

Director of Field Services

Las Vegas, NV

Director of Field Services Location : United States Department: Casino Reports To: Chief Operating ... Team Leadership and Management: - Lead, inspire, and manage teams of field service technicians.

AGS

Field Service Supervisor

Reno, NV · On-site

Provides direct supervision, training and discipline to field service technicians in his/her assigned territory. A few key components of the role include developing Field Service Technicians ...

AGS

Be Seen First

Field Service Supervisor

Reno, NV · On-site

$68K - $78K/yr

Provides direct supervision, training and discipline to field service technicians in his/her assigned territory. A few key components of the role include developing Field Service Technicians ...

AGS, LLC

Field Service Supervisor

Reno, NV · On-site

$68K - $78K/yr

Provides direct supervision, training and discipline to field service technicians in his/her assigned territory. A few key components of the role include developing Field Service Technicians ...

Aristocrat Gaming

Field Service Technician

Las Vegas, NV · On-site

$22.95 - $42.61/hr

Our Field Service Operations team is responsible for providing technical support to drive the ... Self-direct and carry out day-to-day tasks with little direction. * Follow Aristocrat's Safety ...

BLM Group

Field Service Technician

Las Vegas, NV

US1000005A - Service Department Summary Under direct supervision of the Service Manager, the Field Service Technician will perform new equipment installations, preventive maintenance, troubleshooting ...

Diebold Nixdorf

Field Service Technician

Las Vegas, NV · On-site

Refills consumables as directed. * IMAC/R: Installs, moves, adds, changes and removes hardware and ... Field Services. * Good written and verbal communication skills. * Driver's license and driving ...

Epiroc

Field Service Technician

Elko, NV · On-site

Direct deposit * Tuition reimbursement program * Paid Vacation * Paid Sick Time Join Our Team as a Field Service Technician at Epiroc! At Epiroc USA LLC, our Parts and Services (PSD) Division ...

Epiroc

Field Service Technician

Elko, NV · On-site

Direct deposit * Tuition reimbursement program * Paid Vacation * Paid Sick Time Join Our Team as a Field Service Technician at Epiroc! At Epiroc USA LLC, our Parts and Services (PSD) Division ...

BLM Group

Field Service Technician

Las Vegas, NV · On-site

US1000005A - Service Department Summary Under direct supervision of the Service Manager, the Field Service Technician will perform new equipment installations, preventive maintenance, troubleshooting ...

STARTOUCH INC

Regional Field Service Manager

Reno, NV · On-site

Primary Job Responsibilities 1) Direct or participate in all work on towers, looking after all ... the Field Service Techs, selecting a "project lead" for each projects 7) Complete daily per-site ...

StarTouch Inc

Regional Field Service Manager

Reno, NV · On-site

Primary Job Responsibilities 1) Direct or participate in all work on towers, looking after all ... the Field Service Techs, selecting a "project lead" for each projects 7) Complete daily per-site ...

STARTOUCH INC

Regional Field Service Manager

Reno, NV · On-site

Primary Job Responsibilities 1) Direct or participate in all work on towers, looking after all ... the Field Service Techs, selecting a "project lead" for each projects 7) Complete daily per-site ...

STARTOUCH INC

Regional Field Service Manager

Reno, NV · On-site

Primary Job Responsibilities 1) Direct or participate in all work on towers, looking after all ... the Field Service Techs, selecting a project lead for each projects 7) Complete daily per-site ...

Stem Xpert

Field Service Technician

Las Vegas, NV · On-site

... direct client. Let me know if you interested and available for the project. Job Details: Title: Desktop Support/Field Service Technician/Computer Driving Technician. Location: Las Vegas, NV We hire ...

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Director Field Service information

What are the main challenges faced by a Director Field Service, and how can they be effectively managed?

Directors of Field Service often encounter challenges such as overseeing geographically dispersed teams, ensuring consistent service quality, and reacting quickly to unexpected customer issues. Effectively managing these challenges involves establishing robust communication channels, implementing strong performance metrics, and leveraging technology to monitor operations in real time. Building strong relationships with both customers and field teams is also essential to foster trust and ensure quick resolution of issues. Continuous training and investing in staff development help address skills gaps and improve overall team performance.

What does a director field service do?

A director of field service oversees the planning, coordination, and management of on-site service operations, ensuring customer needs are met efficiently. They supervise field technicians, develop service strategies, and often use tools like service management software to optimize workflows and maintain quality standards.

What is a Director Field Service?

A Director of Field Service is responsible for overseeing and managing a company's field service operations, ensuring high-quality customer support and efficient service delivery. They develop strategies to optimize field operations, manage service teams, and implement best practices to improve productivity and customer satisfaction. This role often involves coordinating with other departments, analyzing performance metrics, and ensuring compliance with industry standards. Effective leadership, problem-solving skills, and a strong technical background are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Director Field Service?

To thrive as a Director Field Service, you need extensive experience in field service operations, leadership, and strategic planning, often supported by a bachelor’s degree in engineering, business, or a related field. Familiarity with field service management software, CRM systems, and certifications such as Six Sigma or PMP are commonly expected. Outstanding communication, problem-solving, and team management abilities set top candidates apart. These skills are crucial for optimizing service delivery, leading large teams, and ensuring high customer satisfaction across multiple locations.

What are the most commonly searched types of Field Service jobs in Nevada? The most popular types of Field Service jobs in Nevada are:
What are popular job titles related to Director Field Service jobs in Nevada? For Director Field Service jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Director Field Service jobs in Nevada look for? The top searched job categories for Director Field Service jobs in Nevada are:
What cities in Nevada are hiring for Director Field Service jobs? Cities in Nevada with the most Director Field Service job openings:
Director Field Service jobs near you
Infographic showing various Director Field Service job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director of Field Services

Valicy

Las Vegas, NV

Full-time

Posted 26 days ago

Job description

Job Title: Director of Field Services
Location: United States
Department: Casino
Reports To: Chief Operating Officer
Status: Exempt
WHO WE ARE:
We are Valicy.
We make games. We also make the machines they run on.
What we're building matters. How we treat people matters more.
OUR MISSION
We exist to create excellent gaming experiences, treat our customers the way we want to be treated, and positively impact people's lives through a culture of care.
Seven values guide how we work. We call it our FIGHTER mindset:
Fun: Enjoy the journey together
Innovative: Consistently pushing new boundaries through creativity
Growth: Committed to growing personally and professionally
Humble amp; Passionate: It’s important to be both
Teamwork: Built on trust, healthy conflict, commitment, accountability, and results
Excellence: Pursuing high standards in everything we do
Relational: Building trust and relationships with customers and teammates
If this is the kind of place you've been looking for, let's talk.
SUMMARY: Director of Field Services is responsible for all field service operations for Valicy’s Casino Division including oversight of production/integration operations for Valicy, partnering closely with the various functions that support Sales, Supply Chain, Hardware, Customer Service, and Quality Teams. This position is responsible for working within the organization to strategically and tactically develop, align, and execute site evaluation, installation, and field service operations to meet Class II objectives while driving customer experience. This position will provide strategic direction and leadership across multiple tribal jurisdictions throughout North American field operations while applying accountability standards based on key metrics, implementing change to continuously improve performance and increase workflow efficiencies, and being accountable for delivering on performance objectives. This position will provide coaching, mentoring, and support in developing teammates and recognizing individual and team success.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
RESPONSIBILITIES:
Understand company Mission, Vision, and Values and be an ambassador of MVV.
Team Leadership and Management:
- Lead, inspire, and manage teams of field service technicians. Understand company Mission, Vision, and Values and be an ambassador of MVV.
- Provide clear direction, set performance goals, and ensure adherence to company standards.
- Foster a collaborative and motivated work environment to maximize team efficiency.
- Adhere to and lead teams to follow Standard Operating Procedures, Policies, regulations, and all other work instructions for this role and those leading.
Installation and Deployment:
- Direct oversight of the comprehensive site survey program – essential to proper bidding and effective installation.
- Coordinate with clients and internal scheduling teams to schedule installations, resource, and ensuring minimal disruption to their operations or gameplay in accordance with contractual agreements.
- Oversee the efficient installation and deployment of EGMs in casino environments.
- Ensure compliance with technical specifications, Regulators, and quality standards during installation.
- Oversee remote software deployments and updates, reporting and escalating any issues to the proper internal departments.
Technical Support:
- Establish and maintain a reliable, strong relationship with the Casino Customer Support/DOS (Development Operations Support), Order Management, Logistics Team, and Development department(s) to ensure seamless communication and issue escalation.
- Address and resolve technical issues promptly, minimizing downtime for clients.
- Provide remote assistance to technicians when complex technical challenges arise.
Maintenance and Repairs:
- Develop and implement a proactive preventive maintenance schedule to optimize EGM performance.
- Coordinate rapid response to equipment malfunctions, arranging timely repairs. “Dispatch – Break/Fix”
- Analyze the root causes of recurring issues and implement preventive measures, working closely with the Hardware and DOS Teams.
Inventory and Logistics:
- Coordinate with OM (Order Management) to ensure proper preparation and management of all documentation necessary for shipment and installation of equipment into tribal jurisdictions.
- Manage inventory levels of spare parts and components to ensure timely repairs.
- Collaborate with procurement to order and maintain appropriate stock levels.
- Optimize logistics processes for efficient parts distribution and technician dispatch.
Client Relationship Management:
- Cultivate strong relationships with clients, acting as the main operations point of contact for service-related matters.
- Conduct regular communication to understand client needs, gather feedback, and ensure satisfaction.
Performance Analysis and Reporting:
- Monitor and analyze key performance metrics, such as installation turnaround time and issue resolution speed.
- Prepare comprehensive reports detailing team performance, technical trends, and recommendations for improvement.
- Manage the service workflows with Valicy’s CRM
Training and Development:
- Coordinate training programs to enhance the technical skills of field service technicians.
- Keep the team updated on new products, technologies, and industry best practices.
Safety and Compliance:
- Enforce safety protocols to ensure the well-being of team members and compliance with industry regulations.
- Stay current with relevant industry regulations and standards to ensure full adherence.
Continuous Improvement:
- Identify opportunities to streamline processes, increase efficiency, and reduce costs.
- Monitor and communicate monthly progress and quarterly results of OKR’s and KPI’s.
- Partner with broader Valicy teams to understand and correct end-to-end planning/fulfillment/sales processes/issues/product success and enhance overall capabilities.
REQUIREMENTS:
- 5-7 years’ direct experience as a Service Organization Manager
- Highly skilled communicator with the ability to form and maintain good relationships internally and externally
- Strong interpersonal, negotiation, and influencing skills
- Customer focused
- Proven analytical, problem solving and organizational skills
- Strong planning skills with the ability to handle multiple projects through to completion and to manage competing priorities
- Project management skills
- Commercial and financial acumen with a full understanding of the impact of failure in terms of business cost, installation schedules, and service expectations
- Excellent attention to detail
- Bachelor's Degree or higher or equivalent Field Service Experience
- 5+ years of progressively responsible experience leading Field Service Teams
- Willing and able to travel 50% of the time
- Knowledge, skills, and abilities: Influencing skills, strategy, good communication/collaboration with multiple-level partners, numerical reasoning, understanding of data and business intelligence functions, strong verbal and written communication skills
- You will be asked to perform this role in an office/warehouse setting or other company location
This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed.

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