Director Field Service Operations Jobs (NOW HIRING)

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

The Director, Field Operations Food Services is responsible for all Food and Beverage operations as assigned, with direct oversight of NYC Trade Area units/management and indirect oversight for all other units. Achievement of results is realized through implementation of strategy, oversight of unit management and creating a positive work environment where unit managers are developed to achieve all Food Services goals and objectives. Responsibilities include team development and training, customer experience strategy and development, menu development and oversight, and maintenance of the unit brand standards, including culinary consistency.

Essential Functions

• Lead a team of leaders: Motivate, coach, and develop unit managers as team leaders, retail operators and business owners. Direct oversight of units within NYC Trade Area. Partnership with Trade Area Operations Directors for units outside of NYC Trade Area.
• Serve as a resource, providing expertise on operations, staffing, safety, and company policies and procedures. Ensure teams adhere to Restaurant Division Best Practices to provide consistent best in class dining experience.
• Support people leader development through collaboration with Trade Area Operations Directors in communicating company objectives and goals, participating in strategic talent review and succession planning process, facilitating quarterly check-ins and annual review processes.
• Monitor P&L and key performance indicators by unit, communicating results and addressing opportunities to improve performance.
• Conduct food division assessments ensuring operations meet our professional food service standards. 
• Partner with Trade Area Operations Directors and stores teams to ensure the integration of the restaurant division into the customer experience.  Direct connection with Trade Area Operations Directors, providing transparency of successes, opportunities and needs.
• Work closely with the Senior Director Restaurants in menu development that drive innovation, execution, efficiency, and profitability.
• Ensure divisional commitment to meet the highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy.

Qualifications and Competencies

• Bachelor's Degree from a 4-year college or university
• 5+ years direct experience
• Multi-unit management experience in a full- service restaurant operation.
• Safe food handling certification is required.
• Ability to read, write, and interpret instructional documents such as reports, procedure manuals and recipes.
• Understanding of P&L statements, food costs and payroll budgets.
• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner.
• Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels.
• Ability to think creatively, strategically, and technically.
• Ability to work a flexible schedule based on department and Company needs.

Essential Physical Requirements

• Requires periods of walking, standing, communicating, reaching, crouching, and climbing ladders.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Involves close vision, color vision, depth perception and focus adjustment. 
• Frequently lift/move up to 30lbs.
• This position is exposed to high levels of heat within an enclosed space.

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. - including Macy’s, Bloomingdale’s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.