Director Field Service Operations Jobs (NOW HIRING)

Field Service Operations - Superintendent Engineer

Summary: Trouble-shooting, maintenance and repair supervision and execution, general advising and other duties on diesel engines, turbochargers, and related products designed by the company.

Key Job Responsibilities:

• Provides technical service installation, troubleshooting, maintenance, repair, overhauls and modernization for engines and turbochargers manufactured by the company and affiliated companies on seagoing vessels and power plants.
• Provides technical advice; provide training and service program information including follow-up to previously visited vessels as well as engine related support to our customers.
• Directs and supervises work performed by outside contractors in repair of the company’s engines.
• Assists workshops in technical matters as required, assists in the collection of receivables, establishes and maintains good business relations and communication with all customers.
• Innovates and develops products.
• Requires intensive travelling via car, train, plane, launch boat, and in extreme cases via helicopter at short notice and the ability to be flexible changing plans to comply with professional circumstances and exigencies.
• Maintains a good business relation and communication with all customers while performing all duties.
• To be up-do-date with and to implement internal technical modifications and information.
• Ability to handle various Projects at all levels of the organization.
• Reports (e.g. Service Reports) have to be finished and uploaded two days after the job is finished.
• Tools have to be returned in a good condition.
• Performs other duties assigned.
• File and organize documents and appropriated folders.
• Assure to follow internal Everllence USA rules and regulations.
• Superintendent engineer is responsible for leading his team to finish the works on time and to ensure the high quality of the service.
• Is responsible of following all guidelines and compliance policies.
• Responsible for maintaining a good relationship with the customers and support them.
• Responsible for technical sharing knowledge to his team.
• Responsible of submitting any incident, near miss and NCR to the collect system in order to document any safety issue.
• Support the sales activities and bring technical advice to generate new business opportunities together with the sales team and workshop managers and coordinators.
• Maintain scheduling tool SEPS updated after returning from job.
• Support customer inquiries (email and phone calls) when needed, i.e. emergency calls after hours, review data, pictures sent by customer and revert with recommendations etc.
• Act as project manager on large jobs following the communication protocol OPS-DP206 Large Repairs Job communication protocol which can be found in our IMS system.
• Support workshop employees’ trainings to improve their knowledge.
• Ensure that all tools and equipment from the customer side and internal is reliable and safe to use for a service job.
• Share best practices with his team of mechanics before and after any service.
• Identify any safety risk in the field and report it to customer to get it addressed.
• Ensure the proper usage of all special tools.
• Follow technical procedures from manuals.
• Supervise his team of mechanics to ensure high quality and safety of works done.
• Document all events and procedures used in a service.
• Ensure the correct usage of PPE for him and his team.
• Use the right to stop working when safety or quality of the work is compromised.
• When job requires more than 12h of work, inform and coordinate with general manager in case extra hours need to be approved.
• Responsible for tracking all working hours and reporting within the required period.  This is to include hours for any service technicians who may be assigned to various field service works as applicable.
• Upon completion of service works, superintendent engineers are to finalize their expense reports, timesheets and allocations within a reasonable amount of time, and provide it to the order management team for invoicing.
• Ensure that all expense reports be submitted at least on an agreed periodicity weekly or monthly basis and all expenses are to be allocated accordingly to the appropriate job numbers in the Concur system.
• Always look at the most economical travel options for the customer, considering, cost of the airfare, traveling time, hotels costs etc.
• Ensure the usage of the corporate credit card only for jobs related expenses.
• When tools need to be purchased on the jobs, inform and obtain approval from manager prior purchase.

Required Education: Bachelor's degree (B. A.) from four-year college or university, marine or mechanical engineering preferred or acceptable to meet the requirements of education or experience.

Required Experience: Four or more years related experience and/or training; or equivalent combination of education and experience.

Desired Experience: N/A

Required 3rd party Certifications/Qualifications: None

Other skills:

• Basic knowledge and interest of control systems and electronic and pneumatic/hydraulic systems.
• Sound knowledge of 4-st and 2-st engines and possibly turbochargers and propellers.

• First aid.
• Crane and forklift training.
• Rigging.
• Safety training courses.

Physical Requirements:

• Ability to reach, climb, balance, stoop, kneel, crouch and crawl, ability to lift up to 100 pounds.
• Ability to work in wet, humid, hot conditions, near moving mechanical parts, in high precarious places.
• Working in an engine room where other engines are running, and dealing with high temperatures, humidity, vibrations, and loud noises.