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Director Field Service Operation Jobs (NOW HIRING)

AGS

Field Service Supervisor

Milwaukee, WI · On-site

Job Overview The Field Service Supervisor is responsible for all field service operations for the region assigned. Provides direct supervision, training and discipline to field service technicians in ...

D2B Groups

Field Service Manager

Bridgeport, CT · On-site

As a Field Service Manager, you will play a crucial role in overseeing and managing the field service operations of the company. You will be responsible for leading a team of field service ...

AGS, LLC

Field Service Supervisor

Madison, WI · On-site

$68K - $78K/yr

The field service supervisor is responsible for all field service operations for the region assigned. Provides direct supervision, training, and discipline to field service technicians in his/her ...

Golten Service Co Inc

NY · On-site

Lead field service operations, ensuring efficient execution * Evaluate safety hazards and prepare ... Direct the repair and overhaul of critical engine components, maintaining high-quality standards in ...

New

Addison Group

Field Service Engineer

Houston, TX · On-site

$40 - $50/hr

Field Service Engineer - Marine Diesel Engines Location: Houston, TX Compensation: $40.00 - $50.00 ... Direct field teams during maintenance of 2-stroke and 4-stroke diesel engines and related systems

Sperton Global AS

Field Service Technician

Support customer operations by addressing technical issues and anticipating service needs. * Read ... Repair, re-gasket, assemble, and disassemble transformer equipment as directed. * Operate and ...

CivicMinds, Inc.

Field Service Manager

Jackson, MI · On-site

Lead field service operations, technicians, customer support, equipment installations, commissioning, troubleshooting, and service projects for industrial automation/manufacturing equipment. Key ...

TSC Jacobs

Field Service Technician

Tampa, FL · On-site

Field Operations Coordination • Support scheduling, dispatching, and daily coordination of field service technicians • Assist with job planning, routing, and logistics to optimize service ...

PIP Global

Senior Director - Field Sales

Latham, NY · On-site

The Sr. Director, Field Sales is a senior sales leader responsible for managing and developing a ... Strong strategic and operational skills with the ability to translate vision into field execution.

RXinsider LTD.

Raise the bar on operational rigor, executive presence, and revenue accountability across the team ... field marketing, events, and account-based marketing, including direct team leadership. * Proven ...

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Director Field Service Operation information

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$40.5K

$102.3K

$172K

How much do director field service operation jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director field service operation in the United States is $102,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $140,500.00 per year, depending on experience, location, and employer.

What does a director of field service operation do?

A Director of Field Service Operations is responsible for overseeing and managing the teams that deliver technical service and support to customers in the field. This role involves strategic planning, setting performance goals, ensuring customer satisfaction, implementing operational procedures, and managing budgets. They work to improve service efficiency, lead large teams, and often collaborate with other departments such as sales and product development to address customer needs and improve service offerings.

What are the key challenges faced by a director of field service operation, and how can they be effectively managed?

A Director of Field Service Operations often faces challenges such as optimizing resource allocation across multiple regions, ensuring high-quality service delivery under tight deadlines, and maintaining strong communication between field teams and corporate leadership. Effective management involves leveraging technology for real-time tracking, establishing clear performance metrics, and fostering a culture of continuous improvement. Building strong relationships with both internal teams and external clients is also crucial for addressing issues promptly and driving operational excellence.

What are the key skills and qualifications needed to thrive as a director of field service operation, and why are they important?

To thrive as a Director of Field Service Operations, you need strong leadership abilities, project management expertise, and a background in business administration or engineering, often supported by a bachelor’s or master’s degree. Familiarity with field service management software, ERP systems, and industry certifications such as Six Sigma or PMP is typically required. Exceptional communication, strategic thinking, and problem-solving skills help drive team performance and customer satisfaction. These skills are crucial for optimizing field operations, ensuring service quality, and achieving organizational goals in a competitive environment.

What are popular job titles related to Director Field Service Operation jobs?

For Director Field Service Operation jobs, the most frequently searched job titles are:

Field Service Supervisor

Milwaukee, WI • On-site

AGS
See more jobs at AGSexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description


Job Overview
The Field Service Supervisor is responsible for all field service operations for the region assigned. Provides direct supervision, training and discipline to field service technicians in his/her assigned territory. A few key components of the role include developing Field Service Technicians, scheduling for work orders and personnel, optimizing AGS products' functionality.
Responsibilities
  • Develops workflow for Field Service Technicians
  • Assists in goal setting, skill enhancement and performance review activities for Field Service Technicians
  • Investigates and resolves any issues resulting from substandard performance
  • Ensures company policies and procedures are followed by team members
  • Provides training to Field Service Technicians as needed
  • Addresses customer inquiries, resolves issues and obtains customer feedback proactively
  • Maintains positive and healthy relationships with various teams to ensure customer service effectiveness
  • Assists in interviewing and hiring new Field Service Technicians
  • Plans, coordinates and manages both scheduled work orders and unscheduled field support, as well as software and hardware upgrades
  • Conducts and compiles site surveys
  • Oversees local casino paperwork necessary to complete work orders
  • Interacts with local Compliance officials and ensures local technicians observe all facility protocols
  • Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment
  • Reviews the operating expenses with the Regional Service Manager and identifies spending trends and methods to optimize the budget
  • Determines short-term and long-term projections based on the proximity and number of customers serviced in an particular area
  • Updates job knowledge by participating in educational opportunities
  • Communicates directly with the Technical Assistance Center (TAC) to escalate found issues in the field

Skills & Requirements
  • High School or GED required
  • Associate or Bachelor's degree in business or equivalent experience preferred
  • 3 years' progressively responsible experience in field service in a gaming manufacturing environment preferred.
  • Capable of creating an environment of support and accountability
  • Previous leadership experience especially within a field service team and/or remote employees
  • Excellent communicator that works well with others and treats employees fairly with strong customer service orientation
  • Experience in building and working in a team atmosphere
  • Knowledge in all facets of field operations leadership and management
  • Experience in coaching direct reports
  • Transferable management skills
  • Ability to interact and communicate effectively with technicians, support staff, and valued customers
  • General knowledge of mechanical and electrical terminology and practices
  • Track record for delivering results in operations, developing others, retaining high performers, creating a positive, trusting work environment, and safety
  • Must be proficient with MS office products and possess the ability to learn related sales or service software tools
  • This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate

Physical Requirements & Work Environment
The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.
  • Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
  • While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.
  • While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.
  • While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).
  • Ability to work in a non-climate-controlled environment
  • While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.

Note: All offers are contingent upon successful completion of a background check and drug screen and human performance evaluation (physical)
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS in an equal opportunity employer.
Job Snapshot
  • Location:
    Madison, WI
    Milwaukee, Wisconsin
  • Job Type:
    Field Service/CSC/TAC
  • Date Posted:
    08/25/2026

About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
Job Snapshot
  • Location:
    Madison, WI
    Milwaukee, Wisconsin
  • Job Type:
    Field Service/CSC/TAC
  • Date Posted:
    08/25/2026

Job Description
Job Overview
The Field Service Supervisor is responsible for all field service operations for the region assigned. Provides direct supervision, training and discipline to field service technicians in his/her assigned territory. A few key components of the role include developing Field Service Technicians, scheduling for work orders and personnel, optimizing AGS products' functionality.
Responsibilities
  • Develops workflow for Field Service Technicians
  • Assists in goal setting, skill enhancement and performance review activities for Field Service Technicians
  • Investigates and resolves any issues resulting from substandard performance
  • Ensures company policies and procedures are followed by team members
  • Provides training to Field Service Technicians as needed
  • Addresses customer inquiries, resolves issues and obtains customer feedback proactively
  • Maintains positive and healthy relationships with various teams to ensure customer service effectiveness
  • Assists in interviewing and hiring new Field Service Technicians
  • Plans, coordinates and manages both scheduled work orders and unscheduled field support, as well as software and hardware upgrades
  • Conducts and compiles site surveys
  • Oversees local casino paperwork necessary to complete work orders
  • Interacts with local Compliance officials and ensures local technicians observe all facility protocols
  • Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment
  • Reviews the operating expenses with the Regional Service Manager and identifies spending trends and methods to optimize the budget
  • Determines short-term and long-term projections based on the proximity and number of customers serviced in an particular area
  • Updates job knowledge by participating in educational opportunities
  • Communicates directly with the Technical Assistance Center (TAC) to escalate found issues in the field

Skills & Requirements
  • High School or GED required
  • Associate or Bachelor's degree in business or equivalent experience preferred
  • 3 years' progressively responsible experience in field service in a gaming manufacturing environment preferred.
  • Capable of creating an environment of support and accountability
  • Previous leadership experience especially within a field service team and/or remote employees
  • Excellent communicator that works well with others and treats employees fairly with strong customer service orientation
  • Experience in building and working in a team atmosphere
  • Knowledge in all facets of field operations leadership and management
  • Experience in coaching direct reports
  • Transferable management skills
  • Ability to interact and communicate effectively with technicians, support staff, and valued customers
  • General knowledge of mechanical and electrical terminology and practices
  • Track record for delivering results in operations, developing others, retaining high performers, creating a positive, trusting work environment, and safety
  • Must be proficient with MS office products and possess the ability to learn related sales or service software tools
  • This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate

Physical Requirements & Work Environment
The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.
  • Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
  • While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.
  • While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.
  • While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).
  • Ability to work in a non-climate-controlled environment
  • While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.

Note: All offers are contingent upon successful completion of a background check and drug screen and human performance evaluation (physical)
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS in an equal opportunity employer.
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.

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