Director End User Computing Jobs in Baton Rouge, LA

This is an on-site position.

The Executive Director of Enterprise Applications and Application Development serves as a senior technology leader responsible for strategic vision, operational excellence, and continuous improvement of enterprise platforms and custom application solutions across the LCTC System and its member colleges. This role ensures that all enterprise technology initiatives are secure, scalable, and align with institutional priorities, directly enhancing the experience of students, faculty, staff, and administrators.

As a transformational leader, the Executive Director builds and sustains high-performing teams by fostering a culture of accountability, innovation, customer service, and continuous improvement. The role serves as a critical bridge between technology and the institution, translating complex technical capabilities into meaningful outcomes for all stakeholders.

College: LCTC System

Department: Operations

Sub department: Information Technology

Type of Appointment: Full time - Regular

Salary: Salary will be commensurate with education and experience

Duties and Responsibilities: 

Strategic Leadership and Innovation

     Provide vision and strategic direction for enterprise applications across all member institutions, identifying emerging technologies and industry best practices.

     Guide system-wide adoption of innovative solutions that measurably enhance institutional effectiveness, user experience, and operational agility.

     Partner with executive leadership to align the technology roadmap with institutional mission, strategic plans, and student success initiatives.

Continuous Improvement and Customer Experience

     Proactively engage stakeholders to understand evolving needs and assess effectiveness of current enterprise solutions.

     Collaboratively develop, prioritize, and implement improvements that reduce friction, eliminate manual data entry, and enhance usability.

     Evaluate build-vs-buy decisions with rigor, ensuring cost-effective and strategically sound outcomes.

     Champion a culture of continuous improvement that puts end users at the center of every technology decision.

People Leadership and Team Development

     Establish clear performance expectations and ensure team members are positioned in roles that leverage their greatest strengths.

     Motivate, coach, and develop employees through ongoing feedback, recognition, and professional growth opportunities.

     Foster a culture of accountability paired with psychological safety, where excellence is expected and people feel empowered to succeed.

     Remove obstacles and streamline processes that impede individual or team performance.

     Provide appropriate tools, training, and resources to enable each team member to do their best work.

Governance, Standards, and Compliance

In partnership with appropriate stakeholders establish and enforce enterprise standards, policies, and procedures covering: 

     Information Security: Data protection, access controls, and regulatory compliance (FERPA, etc.)

     Change Management: Configuration and release management protocols across all environments.

     Business Continuity: Disaster recovery planning, testing, and execution readiness.

     Quality Assurance: Testing standards, documentation, and audit-readiness for all enterprise systems.

Operations and Support Excellence

     Oversee day-to-day operations, maintenance, and support of all enterprise applications across the system.

     Prioritize and manage incident response, ensuring timely and transparent resolution of issues with minimal operational impact.

     Build and mentor a service-oriented support culture committed to high-quality and reliable delivery.

     Establish and monitor Service-Level Agreements (SLA), Key Performance Indicators (KPI), and operational metrics to drive accountability and continuous service improvement.

Project and Resource Management

     Develop and manage comprehensive project plans, timelines, and budgets for all enterprise initiatives.

     Allocate human and financial resources strategically across a portfolio of concurrent, competing priorities.

     Proactively monitor risks, facilitate cross-functional conflict resolution, and communicate status with transparency to all stakeholders.

     Maintain a regular cadence of status reporting to leadership, ensuring visibility and trust at all organizational levels.

Application Development and Delivery

     Lead the design, development, and delivery of enterprise applications that are secure, scalable, cost-effective, and resilient.

     Ensure all technology solutions align with organizational goals, integration standards, and the evolving needs of end users.

     Apply modern software development practices, including agile methodologies, DevOps principles, and automated testing.

Data, Analytics, and Business Intelligence

     Provide strategic leadership for data warehousing, reporting infrastructure, and business intelligence platforms.

     Promote a data-driven culture by ensuring decision-makers have reliable, timely, and actionable insights.

     Ensure data governance, quality, and integrity across all enterprise systems and integrations.

Required Education:
Bachelor's degree in Information Technology, Computer Science, or a related field from an accredited institution.

Required Experience:
Extensive, hands-on experience with Ellucian Banner ERP, including implementation, administration, optimization, data migration, reporting, end-user training, and transformation of the end-user experience.
Minimum of five (5) years of progressive leadership experience with a demonstrated track record of improving systems, services, and team performance.
Proven ability to build consensus and drive outcomes across organizational boundaries without direct authority.
Experience managing multiple concurrent complex projects, including planning, scheduling, risk management, and resource coordination.

Required Knowledge, Skills and Abilities:
Excellent customer service orientation with a proven track record of instilling those values in direct reports and peers.
Strong leadership and team-building skills, with the ability to drive results through collaboration.
Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.

Core Competencies:

     Strategic Thinking
        Sees the big picture, anticipates future needs, and identifies opportunities to advance the institution through technology.

     Project and Program Management
        Manages complexity across multiple initiatives with discipline, rigor, and a steady focus on outcomes and timelines.

     Customer Focus
        Keeps the needs of students, faculty, and staff central to every decision, championing usability and service quality.

     Leadership and Development
        Inspires and develops individuals and teams, creating conditions for sustained high performance and professional growth.

     Stakeholder Collaboration
        Builds trust-based relationships across all levels and functions, influencing outcomes through partnership and clear communication.

     Mission Commitment
        Demonstrates a genuine commitment to improve the quality of life of Louisiana's citizens through accessible educational and skills training programs.

Preferred Education:
Master's degree from an accredited institution in a relevant field.

Preferred Experience:
Experience within a multi-institution (Multi-Entity Processing) higher education system.
Demonstrated experience leading data warehousing and business intelligence initiatives.
Experience leading or significantly contributing to an ERP migration from on-premises to a SaaS environment.

Preferred Knowledge, Skills and Abilities:
Knowledge of enterprise architecture principles, cloud platforms, and modern application frameworks.

Benefits: As a member of the Louisiana Community and Technical College System, LCTC System has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Application Deadline: Applications will be accepted and position will remain open until filled.

Application Instructions: Applicants for this position should submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. *If selected, applicant will be asked to provide a certified copy of transcript prior to final offer.

In accordance with LCTC Policy #6.036, a criminal history check will be conducted on all new hires. LCTC participates in the federal E-Verify system for identification and employment eligibility purposes. LCTC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit www.lctcs.edu.