In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for ...
In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for ...
In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for ...
In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for ...
Technical Project Manager (IT Project Engineering)
Nashville, TN · On-site
$95K - $112K/yr
Experience with IT infrastructure components, including networking, telecommunications, and end-user computing. * Experience coordinating vendors and field service implementations. * Experience ...
Technical Project Manager (IT Project Engineering)
Nashville, TN · On-site
$95K - $112K/yr
Experience with IT infrastructure components, including networking, telecommunications, and end-user computing. * Experience coordinating vendors and field service implementations. * Experience ...
Manager, IT Services
Nashville, TN · On-site
$91K - $112K/yr
Responsibilities : • provide desktop support, endpoint management, and end-user computing across ... Director, Corporate IT on operational priorities and drive automation initiatives that reduce ...
Manager, IT Services
Nashville, TN · On-site
$91K - $112K/yr
Responsibilities : • provide desktop support, endpoint management, and end-user computing across ... Director, Corporate IT on operational priorities and drive automation initiatives that reduce ...
In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for ...
In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for ...
Computer Technician
Ooltewah, TN · On-site
$18 - $20/hr
... an End User Computing PC/Laptop Deployment Team * Possesses proven customer service background. * Able to follow verbal and written instructions and update tracking systems as directed * Possesses ...
Posted today
Computer Technician
Ooltewah, TN · On-site
$18 - $20/hr
... an End User Computing PC/Laptop Deployment Team * Possesses proven customer service background. * Able to follow verbal and written instructions and update tracking systems as directed * Possesses ...
Posted today
Computer Technician
Ooltewah, TN · On-site
$18 - $20/hr
... an End User Computing PC/Laptop Deployment Team * Possesses proven customer service background. * Able to follow verbal and written instructions and update tracking systems as directed * Possesses ...
Computer Technician
Ooltewah, TN · On-site
$18 - $20/hr
... an End User Computing PC/Laptop Deployment Team * Possesses proven customer service background. * Able to follow verbal and written instructions and update tracking systems as directed * Possesses ...
Computer Technician
Ooltewah, TN · On-site
$18 - $20/hr
... an End User Computing PC/Laptop Deployment Team * Possesses proven customer service background. * Able to follow verbal and written instructions and update tracking systems as directed * Possesses ...
Posted today
Computer Technician
Ooltewah, TN · On-site
$18 - $20/hr
... an End User Computing PC/Laptop Deployment Team * Possesses proven customer service background. * Able to follow verbal and written instructions and update tracking systems as directed * Possesses ...
Posted today
Day-to-Day IT Operations * Direct 24/7 operational support for infrastructure, network, servers, storage, virtualization, and end-user computing across all locations. * Establish and monitor SLAs ...
New
Day-to-Day IT Operations * Direct 24/7 operational support for infrastructure, network, servers, storage, virtualization, and end-user computing across all locations. * Establish and monitor SLAs ...
New
Desktop Support Analyst
$25 - $27/hr
Position Overview We are seeking a Desktop Support Technician to join our IT End User Computing team and provide hands-on support for a large enterprise environment supporting more than 18,000 ...
Posted today
Quick apply
Desktop Support Analyst
$25 - $27/hr
Position Overview We are seeking a Desktop Support Technician to join our IT End User Computing team and provide hands-on support for a large enterprise environment supporting more than 18,000 ...
Posted today
PC Technician
Chattanooga, TN · On-site
$52K - $56K/yr
Job Title: IT Hardware & Asset Management Technician Role Overview We are seeking an IT Hardware & Asset Management Technician to own the end-to-end lifecycle of our end-user computing environment.
PC Technician
Chattanooga, TN · On-site
$52K - $56K/yr
Job Title: IT Hardware & Asset Management Technician Role Overview We are seeking an IT Hardware & Asset Management Technician to own the end-to-end lifecycle of our end-user computing environment.
Desktop Support Analyst
$25 - $27/hr
Position Overview We are seeking a Desktop Support Technician to join our IT End User Computing team and provide hands-on support for a large enterprise environment supporting more than 18,000 ...
Posted today
Desktop Support Analyst
$25 - $27/hr
Position Overview We are seeking a Desktop Support Technician to join our IT End User Computing team and provide hands-on support for a large enterprise environment supporting more than 18,000 ...
Posted today
Using knowledge of architecture and design solutions, the Director and their Team will work with ... end user computing, retail engineering, and IT operations. * Ensures IT security and compliance ...
New
Using knowledge of architecture and design solutions, the Director and their Team will work with ... end user computing, retail engineering, and IT operations. * Ensures IT security and compliance ...
New
Using knowledge of architecture and design solutions, the Director and their Team will work with ... end user computing, retail engineering, and IT operations. * Ensures IT security and compliance ...
Using knowledge of architecture and design solutions, the Director and their Team will work with ... end user computing, retail engineering, and IT operations. * Ensures IT security and compliance ...
Delivery, adoption and support of end user and workplace technology for the Americas offices and AB staff. This includes the desktop computing environment, mobile devices and BYOD, telephony, market ...
Delivery, adoption and support of end user and workplace technology for the Americas offices and AB staff. This includes the desktop computing environment, mobile devices and BYOD, telephony, market ...
Delivery, adoption and support of end user and workplace technology for the Americas offices and AB staff. This includes the desktop computing environment, mobile devices and BYOD, telephony, market ...
Delivery, adoption and support of end user and workplace technology for the Americas offices and AB staff. This includes the desktop computing environment, mobile devices and BYOD, telephony, market ...
Manager, IT Services
Nashville, TN · Hybrid
$100K - $134K/yr
... and end-user computing across Billtrust. Based in Nashville, you will serve as the technical ... Partner with the Director, Corporate IT on operational priorities * Establish SLAs, KPIs, and ...
Manager, IT Services
Nashville, TN · Hybrid
$100K - $134K/yr
... and end-user computing across Billtrust. Based in Nashville, you will serve as the technical ... Partner with the Director, Corporate IT on operational priorities * Establish SLAs, KPIs, and ...
Research Computing Facilitator: National Institute for Computational Sciences - UTK
Oak Ridge, TN · On-site
$9/hr
Develops and presents customer, end-user, and stakeholder training at the project level and at applicable local, regional, and national venues to promote advances in research computing, increase the ...
Research Computing Facilitator: National Institute for Computational Sciences - UTK
Oak Ridge, TN · On-site
$9/hr
Develops and presents customer, end-user, and stakeholder training at the project level and at applicable local, regional, and national venues to promote advances in research computing, increase the ...
IT Specialist
Cookeville, TN · On-site
... end-user computing, and business applications. This role supports both office and distribution center environments, ensuring reliable technology operations while delivering exceptional customer ...
Quick apply
IT Specialist
Cookeville, TN · On-site
... end-user computing, and business applications. This role supports both office and distribution center environments, ensuring reliable technology operations while delivering exceptional customer ...
IT Specialist
Cookeville, TN · On-site
$29/hr
... end-user computing, and business applications. This role supports both office and distribution center environments, ensuring reliable technology operations while delivering exceptional customer ...
IT Specialist
Cookeville, TN · On-site
$29/hr
... end-user computing, and business applications. This role supports both office and distribution center environments, ensuring reliable technology operations while delivering exceptional customer ...
Director End User Computing information
How does a director of end user computing typically collaborate with other IT and business departments?
A Director of End User Computing works closely with IT infrastructure, security, and application teams to ensure seamless delivery and support of desktop, mobile, and virtual environments. This role frequently partners with business unit leaders to understand user needs, drive digital workplace strategies, and implement technology solutions that boost productivity. Regular cross-functional meetings and project planning sessions are common, as the director must balance technical requirements with business objectives and user experience. Effective communication and stakeholder management are vital for success in this highly collaborative environment.
What are the key skills and qualifications needed to thrive as a director of end user computing?
To thrive as a Director of End User Computing, you need expertise in IT infrastructure, device management, and user support, typically supported by a degree in computer science or a related field and significant leadership experience. Familiarity with enterprise mobility management (EMM) platforms, virtualization technologies (such as VDI), and certifications like ITIL or Microsoft Certified: Modern Desktop Administrator are often required. Strong strategic thinking, communication, and stakeholder management skills help drive user satisfaction and effective technology adoption. These competencies ensure secure, efficient, and user-friendly computing environments that align with organizational goals.
What is the difference between Director End User Computing vs Network Administrator?
| Aspect | Director End User Computing | Network Administrator |
|---|---|---|
| Credentials | IT management certifications, leadership experience | Network certifications (e.g., CCNA, CompTIA Network+) |
| Work Environment | Strategic planning, team leadership, vendor management | Network setup, troubleshooting, maintenance |
| Employer & Industry Usage | Large enterprises, IT departments, technology firms | Organizations with complex network infrastructure |
| Search & Comparison Intent | Understanding leadership roles in IT | Technical network management skills |
The Director End User Computing focuses on managing end-user technology strategies and teams, while the Network Administrator handles the day-to-day network operations. Both roles are essential in IT but differ in scope, responsibilities, and required certifications.
What does a director of end user computing do?
A Director of End User Computing oversees the strategy, management, and support of all end-user technology within an organization, such as desktops, laptops, mobile devices, and related software. They lead teams responsible for delivering a seamless and secure user experience, ensure the effective deployment of new technologies, and align IT services with business needs. Their role often includes setting policies for device management, supporting digital transformation initiatives, and making decisions about hardware and software procurement.
What are the most commonly searched types of End User Computing jobs in Tennessee? The most popular types of End User Computing jobs in Tennessee are:
What job categories do people searching Director End User Computing jobs in Tennessee look for? The top searched job categories for Director End User Computing jobs in Tennessee are:
What cities in Tennessee are hiring for Director End User Computing jobs? Cities in Tennessee with the most Director End User Computing job openings:
Genesco rating
5.4
Based on 32 frontline employees who took The Breakroom Quiz
76th of 104 rated fashion retailers
Job description
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and engineering services across assigned technology domains. This role serves as an escalation point for technical issues, supports implementation of enterprise technology solutions, and partners with internal and external support teams to ensure exceptional service delivery. In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for the outsourced Corporate Service Desk, provides white-glove support for Executive Leadership, and ensures conference room and audio-visual technologies are fully operational for key business meetings.
How You Will Make an Impact Provide second-level technical support and serve as the primary escalation point for Level I support and offshore service desk personnel. Serve as the Genesco subject matter expert (SME) supporting the outsourced Corporate Service Desk partner and assist with day-to-day operational issues. Diagnose and resolve moderately complex technical issues across supported technologies.
Support the deployment, configuration, maintenance, and optimization of infrastructure and end-user systems. Participate in project implementations, upgrades, and technology rollouts. Analyze recurring issues and recommend operational and technical improvements.
Deliver white-glove technical support for Executive Leadership, C-Suite, and designated VIP users while maintaining the highest level of professionalism, discretion, and confidentiality. Provide support, troubleshooting, and operational readiness for conference room and executive meeting room audio-visual technologies, including Microsoft Teams Rooms, Zoom Rooms, and related collaboration platforms. Ensure conference room technology is fully functional for executive meetings and other critical business events.
Maintain compliance with security, governance, and service management requirements. Contribute to technical documentation, knowledge base articles, and continuous process improvements. Mentor and provide technical guidance to offshore service desk personnel to improve service quality and issue resolution.
Experience and Skills You'll Need to Have Bachelor's degree or equivalent combination of education and experience. 2-5 years of technical support or engineering experience within an enterprise IT environment. Experience supporting executive leadership and VIP users.
Experience working with outsourced service desk providers. Strong customer service, interpersonal, and communication skills with the ability to interact professionally with all levels of the organization. Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
Working knowledge of Crestron room control systems preferred. Understanding of IT service management processes, SLAs, and incident management. Ability to troubleshoot complex technical issues and serve as a technical escalation resource.
Preferred Qualifications Experience supporting executive or VIP environments. ITIL, HDI, Microsoft, or other relevant technical certifications. Experience mentoring technical support teams or offshore service desk personnel.
Additional Position Requirements Ability to provide on-site support for executive meetings and conference room technology. Ability to maintain a high level of professionalism, discretion, and confidentiality when supporting executive leadership. #LI-LC1 Apply.
About Genesco
Sourced by ZipRecruiter
Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Nashville, TN, US
Year founded
1924