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Director Ecommerce Fraud Prevention Jobs (NOW HIRING)

Reflex Performance Resources

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Director, Ecommerce Merchandising

New York, NY · On-site

$140K - $160K/yr

Reflex is seeking a Director, Ecommerce Merchandising to lead the commercial strategy and day-to-day execution of our ecommerce business. This is a highly visible leadership role with ownership of ...

Addison Group

Risk Mitigation Associate

La Vergne, TN · On-site

$20 - $23/hr

Direct Hire Pay: $20-$23/hour Work Schedule: 100% Onsite; overtime and occasional weekend ... Qualifications: * 1+ year of experience in e-commerce, fraud prevention, risk management, or a ...

Accertify, Inc.

Fraud Analyst

Itasca, IL · On-site

$50K/yr

Previous e-commerce fraud prevention, investigation, or similar experience preferred but not required * Fine-tuned organizational, analytical, and critical thinking skills are strongly desired

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PacSun

Director, Ecommerce Systems

Anaheim, CA · On-site

$146K - $191K/yr

... Direct high-priority eCommerce initiatives from concept to delivery, including requirements gathering, solution design, development, QA, launch, and post-live support. • Continuously evaluate ...

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Brio Water

Director, eCommerce Marketplaces

Glendale, CA · On-site

$150 - $210/hr

About the role Brio Water Technology is seeking a Director of eCommerce Marketplaces to own and build the company's commercial presence across all marketplace channels beyond Amazon.com. This is a ...

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Director Ecommerce Fraud Prevention information

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How much do director ecommerce fraud prevention jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director ecommerce fraud prevention in the United States is $121,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.
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Director Ecommerce Fraud Prevention jobs near you
Infographic showing various Director Ecommerce Fraud Prevention job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $121,522 per year, or $58.4 per hour.

Senior Program Manager - Fraud and Risk

Chewy

Bellevue, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 227 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Our Opportunity:
Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction.
Fraud and Risk is a core part of Chewy's Identity domain, protecting customer accounts and transactions while enabling secure, reliable e-commerce experiences.
Chewy is hiring a Senior Program Manager - Fraud and Risk to join our team in Bellevue, WA or Boston, MA. In this role, you will lead Fraud & Abuse initiatives, leveraging analytics, machine learning, and customer insights to develop and operationalize effective detection and prevention strategies. Responsibilities include driving cross-functional fraud prevention programs, partnering closely with Product, Engineering, Operations, Customer Service, and Payments teams, and managing critical third-party fraud prevention partnerships. The successful candidate has a proven track record of delivering complex initiatives, excels in stakeholder management, and is a strong advocate for customers.
This is a high-impact opportunity to lead and scale Chewy's fraud prevention program across a complex, highly cross-functional environment. You will operate at the intersection of customer experience, risk mitigation, and operational excellence, delivering measurable outcomes that reduce fraud while preserving trust and minimizing friction across the customer journey.
What You'll Do:
Drive Fraud Prevention & Risk Programs
  • Leverage analytics, machine learning, and customer insights to develop and operationalize fraud detection and prevention strategies.
  • Design and evolve fraud prevention approaches that balance risk mitigation with a positive customer experience.
  • Proactively identify and address risks before program launches.
  • Use qualitative and quantitative insights to continuously improve fraud detection, prevention, and customer trust.

Drive Program Strategy & Planning
  • Translate business objectives, fraud trends, and customer needs into actionable program plans and measurable outcomes.
  • Partner with Product, Engineering, Operations, Customer Service, and business stakeholders to align priorities, sequencing, and execution plans.
  • Establish program goals, success metrics, and operating mechanisms to track progress and business impact.
  • Drive alignment around priorities, trade-offs, risks, and dependencies across multiple teams.

Lead Cross-Functional Delivery
  • Lead planning and execution of fraud and abuse initiatives across multiple teams and organizations.
  • Drive implementation and execution in partnership with Payments, Operations, and Customer Service teams.
  • Manage dependencies, risks, and mitigation plans across complex initiatives.
  • Drive delivery from planning through implementation, ensuring initiatives achieve intended business outcomes.
  • Ensure clear communication of results, risks, issues, and key decisions to stakeholders and leadership.

Operational Ownership
  • Own day-to-day fraud operations and risk health across Chewy.
  • Act as the escalation point for active fraud incidents, emerging threats, and abuse patterns.
  • Drive rapid response and mitigation strategies during high-severity events.
  • Balance long-term program priorities with immediate operational needs and business risk.

Deliver Scalable, Data-Driven Risk Mitigation
  • Manage critical third-party relationships for fraud prevention.
  • Build deep expertise in applications impacting fraud detection and prevention.
  • Identify risks across systems, processes, and customer journeys and drive mitigation strategies.
  • Create scalable mechanisms and operational processes that improve program effectiveness and visibility.
  • Ensure fraud prevention initiatives are measurable and continuously improving based on performance data and evolving threats.

Collaborate and Lead Through Influence
  • Serve as a leader for Fraud and Abuse Prevention across Chewy, providing progress updates to leadership and stakeholders.
  • Partner cross-functionally with Product, Engineering, Customer Service, Payments, and business stakeholders.
  • Drive alignment with business owners, project leaders, and team members.
  • Influence decisions and drive outcomes across teams without direct authority.
  • Operate independently while keeping leaders informed at critical decision points.

What You'll Need:
Experience & Background
  • 6+ years of program or product management, with prior work in e-commerce fraud prevention.
  • Bachelor's degree in business administration, finance, operations management, or a related quantitative field, or equivalent experience.

Program Leadership & Execution
  • Demonstrated expertise in fraud prevention and e-commerce, including leading complex cross-functional initiatives.
  • Experience balancing customer experience with risk mitigation in high-scale environments.
  • Proven ability to translate business objectives into actionable plans, milestones, and measurable outcomes.
  • Experience managing dependencies, risks, and competing priorities across multiple teams.

Communication & Stakeholder Leadership
  • Excellent written and verbal communication skills, along with the ability to manage time-sensitive tasks with attention to detail.
  • Strong stakeholder management skills, particularly with leadership, and the ability to drive initiatives from conception to completion.
  • Ability to translate complex data, fraud signals, and technical concepts into clear insights and recommendations.

Data, Detail & Judgment
  • Proficient in analyzing and effectively communicating metrics to support recommendations.
  • Strong analytical mindset with the ability to use data to inform decisions and prioritize effectively.
  • Detail-oriented while maintaining focus on outcomes, customer trust, and business impact.

Bonus:
  • Experience working with machine learning models or advanced analytics in fraud detection.
  • Experience managing third-party fraud vendors or risk platforms.
  • Background in large-scale e-commerce, identity, risk, or payments ecosystems.

The base salary range for this role is $129,500 - $207,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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