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Director Ea Customer Support Jobs (NOW HIRING)

C3 AI

Director, Customer Support

Redwood City, CA · On-site

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class ...

VEHLO

Director, Customer Support

Troy, MI · On-site

The Director of Customer Support will own the end-to-end support experience for our dealership customers across the Service Drive and Recon portfolios -- from front-line ticket resolution to ...

VEHLO

Director, Customer Support

Troy, MI

The Director of Customer Support will own the end-to-end support experience for our dealership customers across the Service Drive and Recon portfolios -- from front-line ticket resolution to ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

Cars and Bids LLC

Director of Customer Support

$110K - $130K/yr

Director of Customer Support Location: Remote in the United States Type: Full-time Compensation: $110,000 - $130,000 USD + equity & benefits Join the Team That's Shaping the Future of Online Car ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

LeadsOnline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief ...

leadsonline

Director of Customer Support

Plano, TX · On-site +1

The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief ...

Tek84 Inc.

Be Seen First

Director of Customer Support

Poway, CA · On-site

$150K - $165K/yr

The Director of Customer Service will oversee customer support operations, technical service delivery, escalation management, service agreement programs, customer networking and software support, and ...

Cloudbeds

Director of Customer Support

North, SC · Remote

$180K - $190K/yr

As Director of Customer Support, you will lead our global support organization and own the experience hoteliers have when they need us most. This is a builder's role at a pivotal moment. We are ...

Centr

Director of Customer Support

Norco, CA · On-site

Role Overview We are hiring a Director of Customer Support to build a modern, high-leverage, omni-channel support organization that scales with rapid growth while delivering a brand-differentiated ...

VIP Personnel, Inc.

Be Seen First

Customer Support

Birmingham, AL · On-site

$22 - $24/hr

The Customer Support Rep will be the first point of contact for customers after the sale. Will ... Work with customers through direct contact over the phone and through email. Follow up is very ...

Ag

Senior Customer Support Director

Herndon, VA · On-site

$19.75 - $27.25/hr

The Senior Customer Support Director (Sr. CSD) acts as the voice of the customer in the Customer Support and Services Organization. As such, they are the main focal point and accountable for all post ...

CREXENDO, INC

Director of Customer Support

Tempe, AZ · On-site

Position Summary Crexendo VIP Services is looking for a Director of Customer Support to lead the teams that keep our VIP customers connected, confident, and successful on the VIP platform. This ...

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Director Ea Customer Support information

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$39K

$123.3K

$196.5K

How much do director ea customer support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director ea customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Director Ea Customer Support jobs? Cities with the most Director Ea Customer Support job openings:
What are the most commonly searched types of Ea Customer Support jobs? The most popular types of Ea Customer Support jobs are:
What states have the most Director Ea Customer Support jobs? States with the most job openings for Director Ea Customer Support jobs include:
Director Ea Customer Support jobs near you
Infographic showing various Director Ea Customer Support job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 6% Temporary, and 13% Contract. Highlights an 86% Physical, 8% Hybrid, and 6% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Customer Support

C3 AI

Redwood City, CA • On-site

Other

Posted 16 days ago

Job description

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for enterprise AI products, working alongside a team of product experts who set the standard for customer success.

Responsibilities 

  • Lead the growing global C3 AI Customer Support team.
  • Refine customer support process requirements and best practices for supporting new C3 AI products.
  • Measure success criteria and implement changes needed if expected targets are not met.
  • Deliver regular product upgrades, monitoring and diagnostics, bug fixes and minor customer-specific product enhancements.
  • Manage a daily cross-organizational leadership meeting devoted to driving resolution of any urgent issues that hinder customer success.
  • Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience.
  • Collaborate with Products, Engineering, and Services leaders to refine customer support processes based on key metrics.
  • Recruit and retain exceptional talent to ensure the team achieves expected growth and customer satisfaction objectives.

Qualifications

  • Bachelor's degree required from a 4-year university, with a focus on science, technology, engineering, math, or equivalent.
  • Graduate degree preferred.
  • At least 6 years of leadership in customer support at a company focused on enterprise applications, Software as a Service (SaaS), or Platform as a Service (PaaS).
  • Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products.
  • Experience writing logical, detailed, and complete product support requirements.
  • Able to develop and effectively communicate a support strategy and roadmap.
  • Self-starter with entrepreneurial drive and a demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment.
  • Strong business acumen and quantitative and analytical problem-solving skills.
  • Outstanding team player with the ability to coordinate people and activities across multiple functional areas.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

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