Director Digital Customer Experience Jobs (NOW HIRING)

Director, Digital Experience & DiscoverabilitySkip to main contentWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.# Careers HomeDirector, Digital Experience & Discoverability page is loaded## Director, Digital Experience & DiscoverabilityApplylocations: USA - CA - Palo Altotime type: Full timeposted on: Posted Todayjob requisition id: JR101142Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.**Job Description:****About the Role**We're looking for a Director to own our website end-to-end: the full experience humans and agents have with us online, from first discovery through decision and beyond.This role also owns discoverability in the broadest sense. As buyers increasingly get answers directly from tools like Claude, ChatGPT, Perplexity, and Google AI Overviews, we need our brand to be accurately represented, cited and recommended everywhere people and AI systems go looking for answers. You'll lead the vision for this experience and guide a team in bringing it to life.**What You'll Own***Audience Experience & Buyer Journey Ownership** Own the website as the connective tissue of the buyer journey - awareness through decision and advocacy* Lead how the team maps different audiences (prospects, customers, partners, press, investors) and shapes content and navigation around their needs* Set the standard for tone, storytelling and clarity so every page feels like one coherent experience* Define our content strategy for how audiences actually consume information today across formats, channels for both human and AI-mediated discovery*Digital Experience for Two Audiences: Humans and LLMs** Direct our web experience strategy for both humans and Agents: offering structured and unambiguous experiences for LLMs and AI Agents to parse and cite accurately* Set content and UX standards that satisfy both audiences at once: entity definitions, structured data, direct answers, strong internal linking* Build feedback loops to monitor what LLMs say about the brand and correct gaps at the source*Discoverability: SEO, AEO & GEO** Build and lead a program to monitor and improve brand visibility across AI answer engines (Claude, ChatGPT, Perplexity, Gemini, Copilot) alongside classic SEO* Direct the team's work structuring content (schema, FAQs, entity clarity) for LLM and search visibility* Own the brand's presence on key "answer surfaces" (Wikipedia, G2, review sites)* Set organic growth targets and oversee the team's CRO experimentation*AI-Powered Marketing Operations** Lead adoption of AI tools across the marketing org - content workflows, personalization, on-site assistants* Evaluate and build the business case for emerging AI marketing technology*Measurement & Reporting** Build a unified dashboard spanning classic web/SEO KPIs and AEO metrics* Report to leadership on how AI-driven discovery is reshaping the funnel and what it means for budget**What You'll Need*** 8+ years leading web/digital experience, including 1–2+ years working on AI search/AEO/GEO strategy* Experience managing or leading a team, with a track record of setting direction and staying close enough to the work to guide it well* Track record owning a website as a full buyer-journey experience, not a single workstream* Strategic thinker who can shape category narrative, not just execute a content plan* Understanding of how LLMs retrieve and cite information (conceptually - not an engineering role)* Strong stakeholder management across marketing, product, design and engineering* Comfortable operating in ambiguity, since best practices in this space are still evolving**Nice to Have*** Experience with structured data/knowledge graphs* B2B SaaS background* Public POV (writing, talks, LinkedIn presence) on AI search or SEO**Benefits:** In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.**Location preference:**USA - CA - Palo AltoUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com. #J-18808-Ljbffr