Director Delinquency Management Jobs (NOW HIRING)

About AKAM: AKAM is a leading property management firm serving some of the most prestigious residential condominiums and cooperatives in New York City. Known for our high-touch service and dedication to excellence, we foster an environment of integrity, collaboration, and growth.

Position Summary:

The Managing Director (MD) is a senior operational leader responsible for driving excellence across a designated region or portfolio within AKAM’s property management division. This role oversees approximately four (4) directly managed properties while providing strategic oversight and leadership to four to five (4–5) Managing Executives and their respective portfolios.

The Managing Director is accountable for ensuring that all buildings under their supervision achieve optimal operational, financial, and service outcomes in alignment with AKAM’s mission, standards, and client expectations. This position requires a dynamic leader with strong business acumen, client relationship management skills, and the ability to coach and empower others while maintaining high accountability and engagement levels across teams.

Key Responsibilities:

Portfolio Oversight & Leadership

• Oversee a combined portfolio that includes the Managing Director’s own assigned properties and the portfolio managed by assigned Managing Executives.
• Lead, mentor, and develop Managing Executives, Senior Managing Executives, and Assistant Managing Executives on direct managed properties, fostering a culture of accountability, collaboration, and professional growth.
• Serve as the escalation point for high-profile, sensitive, or complex Board and resident matters, providing resolution guidance and executive-level communication.
• Conduct as needed one-on-one check-ins with Managing Executives to review portfolio performance, staffing needs, board relations, and operational priorities.

Client Relations & Board Management

• Establish and maintain trusted advisory relationships with Boards, Owners, and Committees, providing executive-level guidance on governance, strategy, financial planning, and long-term capital initiatives.
• Attend board, shareholder, town halls as needed as support to Managing Executives, particularly for high-profile, transitioning, or distressed communities.
• Attend board, shareholder, town halls for direct managed properties.
• Annual meetings are mandatory as oversight and direct management properties.
• Support new business development through reputation management, referrals, and onboarding assistance for new clients.
• Lead conflict resolution and mediation in partnership with Legal and Senior Leadership, ensuring outcomes that protect both the client relationship and AKAM’s reputation.

Operational Excellence

• Ensure that property operations align with AKAM’s Standard Operating Procedures (SOPs), internal controls, and compliance policies.
• Work as liaison with the building professionals and board to assess, and approve major contracts, vendor agreements, and scopes of work, ensuring financial prudence and operational efficiency.
• Oversee execution of capital projects and major repairs, providing leadership to ensure timely delivery, quality assurance, and fiscal accountability within limits outlined in property management agreement.
• Partner closely with Building Operations, Compliance, and Risk Management to ensure all regulatory requirements, inspections, and filings are met.
• Conduct site visits as needed with each Managing Executive to reinforce standards, assess property conditions, and evaluate staff performance.

Financial Stewardship

• Collaborate with Financial Analysts to ensure all budgets, forecasts, and financial statements are accurate, transparent, and on schedule for direct managed properties.
• Ensure Management Executives are on schedule for their own portfolio’s budgets.
• Monitor financial performance across the portfolio, ensuring variances are identified, addressed, and explained within management reports for direct managed properties.
• Perform collection efforts and delinquency management for direct managed properties.

People Management & Culture

• Promote AKAM’s service culture, reinforcing professionalism, empathy, and accountability in all internal and external interactions.
• Conduct annual performance reviews for Management Executives and direct Assistant Management Executives provide clear guidance, development plans, and measurable performance objectives.
• Partner with HR and Senior Leadership to identify high-potential talent, succession planning opportunities, and necessary training or performance improvement actions.
• Facilitate or participate in recurring leadership meetings to ensure alignment on company initiatives, cross-department collaboration, and consistent client experience.

Strategic & Cross-Functional Leadership

• Serve as the liaison between corporate departments (Finance, HR, Compliance, Closings, Operations, IT, Marketing) and the on-site management teams.
• Analyze portfolio trends to drive operational improvements and inform executive decision-making.
• Collaborate with Senior Leadership to roll out company initiatives, new technologies, and process improvements across the region.
• Lead by example, embodying AKAM’s values, ethics, and client-first mentality.

Software & Systems Proficiency:

The Managing Director is expected to be proficient or actively develop fluency in the following platforms to support operations and client service as needed:

• Yardi – financial reporting, budgets, and AP/AR tracking
• FreshService – internal service and support ticketing
• DocuSign – digital signature and document workflows
• Microsoft Outlook, Excel, Word – communication, analysis, and reporting
• ADP – workforce management (as applicable)
• BuildingLink – resident communications and service management
• Monday.com – project coordination and workflow tracking
• AvidXchange – accounts payable system
• Site-Compli – compliance and violation tracker
• Additional software and platforms implemented by AKAM or specific properties.

Expectations:

• Deliver superior client service with tact, integrity, and professionalism.
• Demonstrate mastery of property management operations, governance, financial oversight, and compliance.
• Exhibit strong critical thinking, executive judgment, and the ability to navigate complex client relationships.
• Lead with emotional intelligence, fostering collaboration and empowerment among teams.
• Communicate with clarity, confidence, and diplomacy across all levels of the organization.
• Maintain a forward-thinking approach to portfolio growth, risk mitigation, and operational innovation.
• Manage time effectively while balancing oversight responsibilities with direct property management duties.
• Be physically present in the corporate office and in the field as required to support the team and portfolio.

Qualifications

• Bachelor’s Degree in Business Administration, Economics, Finance or equivalent work experience required.
• Minimum 5–7 years of experience managing luxury residential or mixed-use buildings.
• Strong leadership and team development skills.
• Proficiency in property management systems and financial reporting.
• In-depth knowledge of NYC codes, compliance agencies, and labor environments.
• Excellent communication, organization, and conflict-resolution skills.
• Ability to manage multiple priorities in a fast-paced, high-expectation environment.