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Director Delinquency Management Jobs in Indiana (NOW HIRING)

JUSTUS PROPERTY MANAGEMENT

Property Manager

Paoli, IN · On-site

$20 - $21/hr

Description: Justus Property Management is a growing company focused on delivering quality ... Monitor delinquency. * Communicate operational and financial risks to Regional Manager and ...

Extra Space

Store Manager

Seymour, IN · On-site

Handle cash transactions, balance receipts, follow up on delinquent payments, process customer ... Management, Retail Sales. If you are a current Extra Space employee, please apply through Jobs ...

Extra Space

Store Manager

Indianapolis, IN · On-site

Handle cash transactions, balance receipts, follow up on delinquent payments, process customer ... Management, Retail Sales. If you are a current Extra Space employee, please apply through Jobs ...

Extra Space Storage, Inc.

Store Manager

Seymour, IN · On-site

Handle cash transactions, balance receipts, follow up on delinquent payments, process customer ... Management, Retail Sales. If you are a current Extra Space employee, please apply through Jobs Hub ...

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All JobsDelinquency Management JobsDirector Delinquency Management JobsDirector Delinquency Management Jobs in Indiana

Director Delinquency Management information

What is the difference between Director Delinquency Management vs Credit Risk Manager?

AspectDirector Delinquency ManagementCredit Risk Manager
Primary FocusOverseeing delinquency strategies and collections processesAssessing and managing overall credit risk
CredentialsTypically requires experience in collections, finance, or credit managementOften requires risk management certifications and credit analysis experience
Work EnvironmentFinancial institutions, lending companies, credit agenciesBanks, financial services, credit departments
Employer UsageUsed in organizations focusing on delinquency reductionUsed in organizations managing overall credit risk

The main difference is that the Director Delinquency Management focuses specifically on managing delinquent accounts and collections, while the Credit Risk Manager assesses and mitigates the broader credit risk across the organization. Both roles require financial expertise but serve different strategic functions within credit management.

What cities in Indiana are hiring for Director Delinquency Management jobs? Cities in Indiana with the most Director Delinquency Management job openings:
Director Delinquency Management jobs near you

Property Operations Specialist - Muncie, IN

Thrive Property Group

Muncie, IN • On-site

$40K - $42K/yr

Full-time

Posted 21 days ago

Job description

Job Summary
We are seeking a highly organized, detail-oriented, and motivated Property Operations Specialist to support the daily operations of our multifamily property management portfolio. This position serves as a key administrative and operational resource by assisting the Property Coordinator and Property Managers with resident communication, leasing support, delinquency management, collections, and overall property operations.
The ideal candidate thrives in a fast-paced environment, possesses exceptional organizational skills, communicates professionally, and demonstrates a strong commitment to delivering excellent customer service while helping maximize occupancy, rent collections, and resident satisfaction.
Key Responsibilities
Resident & Administrative Support
  • Answer all incoming calls and direct inquiries to the appropriate team member while providing exceptional customer service.
  • Ensure all voicemails and resident inquiries are returned within one business day or sooner.
  • Serve as a primary point of contact for resident questions regarding rent, resident portals, maintenance requests, lease documentation, and general community information.
  • Maintain accurate tenant records within the property management software.
  • Support onboarding of newly acquired properties by organizing lease files, tenant information, rent rolls, utility information, and other operational documents.
Leasing Support
  • Maintain accurate online listings for all available and upcoming rental units.
  • Respond promptly to prospective resident inquiries regarding availability, pricing, amenities, fees, and community information.
  • Schedule and coordinate property tours as needed.
  • Process rental applications according to company screening criteria.
  • Prepare leases for electronic signature and coordinate all move-in documentation.
  • Assist with lease renewals by preparing renewal offers, tracking responses, and following up with residents.
Delinquency & Collections
  • Monitor daily delinquency reports and identify residents with past-due balances.
  • Contact residents regarding unpaid balances through phone calls, emails, text messages, and written notices in accordance with company policies.
  • Document all collection efforts thoroughly within the property management software.
  • Coordinate payment arrangements and ensure residents adhere to approved payment plans.
  • Work closely with Property Managers to reduce delinquency and achieve monthly collection goals.
  • Prepare delinquent accounts for eviction processing by ensuring documentation is accurate and complete.
  • Maintain accurate records of payment agreements, collection activity, and resident communications.
  • Assist in achieving company delinquency and accounts receivable performance goals while maintaining professionalism and positive resident relationships.
Required Skills
  • Strong organizational skills with exceptional attention to detail.
  • Excellent customer service and interpersonal communication skills.
  • Ability to prioritize multiple tasks while meeting deadlines.
  • Strong problem-solving and critical thinking abilities.
  • Professional written and verbal communication.
  • Ability to work independently while collaborating effectively within a team.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience using property management software (AppFolio experience preferred).
  • Ability to maintain confidentiality and professionalism when handling sensitive resident information.
Qualifications
  • High school diploma or equivalent required.
  • Associate degree or related coursework preferred.
  • One to three years of experience in property management, leasing, customer service, collections, or administrative support.
  • Previous multifamily property management experience preferred.
  • Experience with rent collections, delinquency management, or resident account management is highly desirable.