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Director Customer Success Manager Jobs in Rosharon, TX

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX

Roles & Responsibilities Customer Relationship Management * Own and maintain strong, longterm ... Customer Success KPIs & Reporting * Maintain and update customer health scores, adoption indicators ...

Puffer-Sweiven

Customer Success Specialist

Stafford, TX · On-site

Pressure Management * Isolation Valves & Actuation * Control Valves & Regulators * Process Control ... Understand customer goals, challenges, and success criteria * Proactively engage with customers to ...

Puffer Sweiven

Customer Success Specialist

Stafford, TX · On-site

Pressure Management * Isolation Valves & Actuation * Control Valves & Regulators * Process Control ... Understand customer goals, challenges, and success criteria * Proactively engage with customers to ...

SynMax

Customer Success Specialist

Houston, TX · On-site

You've done customer success, account management, or sales support before, ideally somewhere SaaS or data-driven. * You write well and confidently - outreach and customer emails come naturally to you ...

Det Norske Veritas

Head of Customer Success

Houston, TX · On-site

Build a World-Class Customer Success Function. Drive Growth. We are seeking an exceptional Head of ... Working closely with Sales, Product Management, Engineering, Marketing, and Support, they will ...

SynMax

Customer Success Specialist

Houston, TX · On-site

You've done customer success, account management, or sales support before, ideally somewhere SaaS or data-driven. * You write well and confidently - outreach and customer emails come naturally to you ...

SynMax

Customer Success Specialist

Houston, TX · On-site

You've done customer success, account management, or sales support before, ideally somewhere SaaS or data-driven. * You write well and confidently - outreach and customer emails come naturally to you ...

DNV GL

Head of Customer Success

Houston, TX · On-site

Build a World-Class Customer Success Function. Drive Growth. We are seeking an exceptional Head of ... Working closely with Sales, Product Management, Engineering, Marketing, and Support, they will ...

DET Norske Veritas

Head of Customer Success

Houston, TX · On-site

Build a World-Class Customer Success Function. Drive Growth. We are seeking an exceptional Head of ... Working closely with Sales, Product Management, Engineering, Marketing, and Support, they will ...

OptiSigns Inc.

Customer Success Specialist

Houston, TX · On-site

$32K - $45K/yr

Customer Success Engineer Primary responsibilities * Provide technical assistance and support for ... Opportunity for 1 day a week, at management discretion. Job Type: Full-time Benefits: * 401(k)

Milliman

Client Success Manager (MedInsight)

Houston, TX · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

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Showing results 41-60

All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Rosharon, TX

Director Customer Success Manager information

See Rosharon, TX salary details

$29.1K

$74.3K

$125.3K

How much do director customer success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director customer success manager in Rosharon, TX is $74,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $88,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.
What job categories do people searching Director Customer Success Manager jobs in Rosharon, TX look for? The top searched job categories for Director Customer Success Manager jobs in Rosharon, TX are:
What cities near Rosharon, TX are hiring for Director Customer Success Manager jobs? Cities near Rosharon, TX with the most Director Customer Success Manager job openings:
Director Customer Success Manager jobs near you
Infographic showing various Director Customer Success Manager job openings in Rosharon, TX as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $74,323 per year, or $35.7 per hour.

CUSTOMER SUCCESS SPECIALIST

Weatherford

Houston, TX

Full-time

Re-posted 15 days ago

Weatherford rating

7.3

Company rating: 7.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

49th of 86 rated oil and gas companies

Job description

            

Job Purpose                                       

The Customer Success Specialist for Digital Products is responsible for driving adoption, retention, and renewal outcomes across an assigned portfolio of Weatherford digital software accounts.

This is an individual contributor role. The CSS executes within an established Customer Success framework owning day-to-day customer relationships, tracking account health, and ensuring customers realize measurable value from Weatherford's digital solutions. The CSS works closely with Support, Sales, Product, and internal leadership to surface customer insights and support commercial outcomes.

Success in this role is measured by customer health scores, adoption growth, renewal execution, and the quality of customer relationships maintained across the assigned portfolio.

Roles & Responsibilities

Customer Relationship Management 

  • Own and maintain strong, longterm relationships with prioritized digital product customers 

  • Act as the primary post-sale point of contact, focused on customer outcomes and value realization 

  • Lead regular customer engagements centered on usage trends, adoption goals, and renewal readiness 

Customer Adoption & Value Realization 

  • Execute proactive adoption strategies based on customer objectives, product capabilities, and usage data 

  • Identify adoption gaps and early risk indicators; escalate to management with recommended actions 

  • Ensure customers clearly understand and can articulate the value of their Weatherford digital products 

  • Support onboarding of new customers within the assigned portfolio 

Retention & Renewals Execution 

  • Monitor customer health signals and proactively flag retention risk to the Sr. Manager 

  • Partner with Sales on renewal preparation providing customer context, adoption data, and account insights 

  • Support renewal execution by delivering data-driven recommendations and maintaining strong customer advocacy 

  • Track and report renewal status across the assigned portfolio 

Customer Success KPIs & Reporting 

  • Maintain and update customer health scores, adoption indicators, and renewal risk flags within established frameworks 

  • Synthesize account data from CRM and product systems to support prioritization and decision-making 

  • Deliver regular account status updates to the Sr. Manager and relevant stakeholders 

  • Contribute to Customer Success reporting cycles with accurate, timely account data 

Customer Feedback & Surveys 

  • Deploy and analyze customer journey surveys within assigned accounts 

  • Translate customer feedback into health score inputs and escalate systemic issues to management 

  • Document customer signals and product feedback for roadmap consideration 

Customer Communication 

  • Manage customer-facing communications for assigned accounts including release updates and product newsletters 

  • Ensure messaging is consistent, value-focused, and aligned with adoption and retention objectives 

CrossFunctional Collaboration 

  • Work cross-functionally with Sales, Product, and Support teams to resolve customer issues and drive outcomes 

  • Communicate customer feedback and account insights to the Sr. Manager for escalation and roadmap input 

  • Participate in internal Customer Success reviews and contribute account-level data and updates 

 

Experience & Education

Required:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field
  • 5+ years of experience in customer success, account management, or a client-facing role within software or digital products
  • Experience managing customer relationships and supporting renewals
  • Strong communication and relationship-building skills
  • Ability to interpret customer data and translate insights into actions
  • Experience with CRM systems (e.g., Salesforce) and Microsoft Office

          Preferred

  • Experience in the energy industry or industrial software environments
  • Familiarity with Customer Success platforms (e.g., Gainsight, ChurnZero)
  • Exposure to KPI-driven customer success models
  • Experience with cloud platforms (AWS, Azure, or GCP)
  • Knowledge of ticketing systems (e.g., Zendesk, HubSpot)
  • Project or change management experience

Knowledge, Skills & Abilities

 

  • Customer-focused mindset with strong problem-solving ability
  • Analytical thinking and data interpretation
  • Strong organizational and time management skills
  • Ability to collaborate across teams and influence without authority
  • Comfortable working in a fast-paced, evolving environment

Travel Requirement: This role may require domestic and potentially international travel of up to: 30%

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