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Director Customer Success Manager Jobs in Rosharon, TX

Justt

Enterprise Customer Success Manager NY

Houston, TX · On-site

$180K - $200K/yr

... direct, measurable impact on the bottom line for some of the biggest companies in the world. What ... as a Customer Success Manager managing enterprise accounts * Proven track record in project ...

Justt

Enterprise Customer Success Manager NY

Houston, TX · On-site +1

$180K - $200K/yr

... direct, measurable impact on the bottom line for some of the biggest companies in the world. What ... as a Customer Success Manager managing enterprise accounts * Proven track record in project ...

Vontier

Customer Success Specialist

Houston, TX · On-site

$60K - $75K/yr

This role proactively manages the customer lifecycle-from onboarding through renewal-ensuring customers achieve measurable value and strong ROI from their investment. The Customer Success Specialist ...

New

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

In Person Position Overview Impact Directors LLC is seeking a Client Success Manager to oversee ... Familiarity with CRM systems, online business platforms, and digital communication tools is ...

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All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Rosharon, TX

Director Customer Success Manager information

See Rosharon, TX salary details

$29.1K

$74.3K

$125.3K

How much do director customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director customer success manager in Rosharon, TX is $74,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $88,600.00 per year, depending on experience, location, and employer.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What job categories do people searching Director Customer Success Manager jobs in Rosharon, TX look for?

The top searched job categories for Director Customer Success Manager jobs in Rosharon, TX are:

What cities near Rosharon, TX are hiring for Director Customer Success Manager jobs?

Cities near Rosharon, TX with the most Director Customer Success Manager job openings:

Director Customer Success Manager jobs near you
Infographic showing various Director Customer Success Manager job openings in Rosharon, TX as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $74,323 per year, or $35.7 per hour.

Customer Success Manager (Texas-based)

CrewBloom

Texas City, TX • On-site

Full-time

Posted 15 days ago

Job description

ReportsVault is a legal SaaS platform that helps enterprise organizations streamline complex workflows, including contract management, matter management, vendor coordination, and internal requests.
We are seeking a Texas-based Customer Success Manager to manage client relationships, lead onboarding and product training, support adoption, and ensure a high-quality customer experience. The ideal candidate is a strong communicator who can confidently work with enterprise clients, manage multiple priorities, and coordinate effectively with internal teams.
This position is open only to candidates currently residing in Texas. Candidates outside Texas will not be considered.
Job Responsibilities
  • Build and maintain strong relationships with new and existing enterprise clients.
  • Serve as a primary point of contact for customer inquiries, support needs, and ongoing communication.
  • Manage customer onboarding and support successful platform adoption.
  • Conduct product demonstrations, platform walkthroughs, onboarding sessions, and training.
  • Understand customer workflows, goals, and requirements to help clients use the platform effectively.
  • Manage customer correspondence, follow-ups, action items, and support requests.
  • Coordinate with product, engineering, implementation, and internal teams to resolve customer needs.
  • Track customer issues and requests through resolution and provide timely updates.
  • Prepare and maintain user guides, onboarding materials, training resources, FAQs, and presentations.
  • Gather customer feedback and communicate relevant insights to internal teams.
  • Maintain accurate records of customer interactions, requirements, feedback, and account information.
  • Identify opportunities to improve onboarding, support, adoption, and the overall customer experience.
  • Take ownership of additional responsibilities as the company and customer base grow.

Requirements
  • Must be currently residing in Texas, USA - non-negotiable.
  • Minimum 1 year of experience in Customer Success, Client Success, Account Management, SaaS Implementation, Customer Onboarding, or a similar client-facing role.
  • Professional experience in IT, software, technology, or a related industry is required.
  • SaaS experience is preferred.
  • Experience supporting business or enterprise customers is preferred.
  • Excellent written and verbal English communication skills.
  • Strong professional email and business communication skills.
  • Comfortable conducting product demonstrations, customer meetings, onboarding, and training sessions.
  • Ability to explain software, workflows, and business processes to technical and non-technical audiences.
  • Strong organization, follow-up, problem-solving, and attention to detail.
  • Ability to manage multiple customers, priorities, and requests simultaneously.
  • Strong ownership, accountability, and customer-focused mindset.
  • Comfortable working in a growing startup environment.

Benefits
  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Apply