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Director Customer Success Manager Jobs in Rosharon, TX

SynMax

Customer Success Specialist

Houston, TX · On-site

You've done customer success, account management, or sales support before, ideally somewhere SaaS or data-driven. * You write well and confidently - outreach and customer emails come naturally to you ...

OptiSigns Inc.

Customer Success Specialist

Houston, TX · On-site

$32K - $45K/yr

Customer Success Engineer Primary responsibilities * Provide technical assistance and support for ... Opportunity for 1 day a week, at management discretion. Job Type: Full-time Benefits: * 401(k)

Crane WW

Customer Success Specialist

Houston, TX · On-site

Manage a running log of recurring issues and work with product to close systemic gaps * Support ... Bachelor's degree or equivalent experience * 2 to 5 years of experience in customer success ...

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All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Rosharon, TX

Director Customer Success Manager information

See Rosharon, TX salary details

$29.1K

$74.3K

$125.3K

How much do director customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director customer success manager in Rosharon, TX is $74,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $88,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.

What job categories do people searching Director Customer Success Manager jobs in Rosharon, TX look for?

The top searched job categories for Director Customer Success Manager jobs in Rosharon, TX are:

What cities near Rosharon, TX are hiring for Director Customer Success Manager jobs?

Cities near Rosharon, TX with the most Director Customer Success Manager job openings:

Director Customer Success Manager jobs near you
Infographic showing various Director Customer Success Manager job openings in Rosharon, TX as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $74,323 per year, or $35.7 per hour.

Customer Success Specialist

SynMax

Houston, TX • On-site

Full-time

Re-posted 2 days ago

Job description

Customer Success Specialist, Vulcan

SynMax Houston, TX (Hybrid) Full-time

SynMax's Vulcan platform tracks energy and infrastructure construction in near real-time using satellite imagery - catching what filings and forecasts miss, months before anyone else does. We're growing fast, and we need someone who can turn interested prospects into signed customers, and signed customers into long-term fans.

This is a high-visibility, high-ownership role. You'll work hand-in-hand with our Vulcan Business Development lead to keep every deal moving, and you'll be the friendly, reliable face our customers know they can always count on.

Keep the Pipeline Moving
  • Track every active lead and trial - nobody goes quiet for lack of a follow-up.
  • Draft outreach, check-ins, and re-engagement emails that actually get replies.
  • Keep HubSpot clean and current, so the whole team always knows where things stand.
  • Shepherd trial and subscription agreements through to a signed deal.
Be the Person Customers Trust
  • Own the day-to-day relationship with our Vulcan customers.
  • Answer questions fast, and know exactly who to loop in when you can't.
  • Help new customers get up and running with a smooth, confident onboarding.
Connect the Dots
  • Relay what customers are telling you to our product and engineering teams.
  • Team up with Customer Success and Marketing to keep everything consistent and sharp.
  • Support our BD lead with the scheduling, notes, and prep that keeps deals on track.
What We're Looking For
  • You're relentless about follow-through - nothing slips through the cracks on your watch.
  • You've done customer success, account management, or sales support before, ideally somewhere SaaS or data-driven.
  • You write well and confidently - outreach and customer emails come naturally to you.
  • You're comfortable being the translator between commercial and technical teams.
  • You're organized, CRM-savvy (HubSpot a plus), and genuinely energized by a fast-moving startup.
  • Energy sector experience or connections? Even better.
Join a small, sharp team building tools that give traders, investors, and analysts a view of the world nobody else has. We move fast, we build our own tools rather than settle for off-the-shelf, and we're not afraid to hand you real ownership from day one.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About SynMax

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

11 - 50 Employees

Headquarters location

Houston, TX, US

Year founded

2021

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