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Director Customer Service Jobs in Rutherford, NJ

Saks

Sales Director, Customer Support

New York, NY · On-site +1

$136K - $183K/yr

... service network. This role is responsible for delivering measurable revenue growth through agent ... customer service experience. The director will partner closely with Operations, Training, QA, and ...

The Vitamin Shoppe

Director, CRM

Secaucus, NJ

... other direct marketing channels. * Implement a robust test-and-learn approach to optimize ... customer loyalty through services like Auto-delivery. * Analyze competitive trends and best ...

Neara

Director, Customer Success Operations

New York, NY · On-site

$180K - $220K/yr

Director, Customer Success Operations As Neara scales globally, we are investing in the operational ... Services Operations, with deep experience driving complex software implementations, digital ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Rutherford, NJ

Director Customer Service information

See Rutherford, NJ salary details

$39.8K

$125.7K

$200.3K

How much do director customer service jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director customer service in Rutherford, NJ is $125,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,800.00 and $150,400.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Rutherford, NJ?

The most popular types of Customer Service jobs in Rutherford, NJ are:

What are popular job titles related to Director Customer Service jobs in Rutherford, NJ?

For Director Customer Service jobs in Rutherford, NJ, the most frequently searched job titles are:

What job categories do people searching Director Customer Service jobs in Rutherford, NJ look for?

The top searched job categories for Director Customer Service jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Director Customer Service jobs?

Cities near Rutherford, NJ with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Rutherford, NJ as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 2% Contract, and 2% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $125,735 per year, or $60.4 per hour.

Sales Director, Customer Support

Saks

New York, NY • On-site, Remote

$136K - $183K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

Salary Range $136,000 - $183,000*
Job Description:
WHO WE ARE:
Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world's most esteemed brands, cutting-edge technology and the industry's most comprehensive luxury customer data, Saks Global is shaping the future of retail.
YOU WILL BE:
The Sales Director will lead the strategy, execution, and performance management of sales initiatives across our global service network. This role is responsible for delivering measurable revenue growth through agent-led sales, cross-sell and upsell programs, and the integration of sales behaviors into the customer service experience. The director will partner closely with Operations, Training, QA, and Analytics to create scalable programs that convert service interactions into sales opportunities while maintaining luxury-brand service standards.
WHAT YOU WILL DO:
  • Own the end-to-end sales performance across all BPO partners, including goal setting, pipeline management, incentive design, and performance reviews.
  • Develop and implement the annual sales strategy aligned to CX, revenue, and loyalty objectives.
  • Partner with BPO leaders to coach, develop, and monitor front-line sales execution and conversion quality.
  • Define and track KPIs: sales conversion rate, revenue per contact, attach rate, and CSAT impact.
  • Design and roll out compensation, contests, and recognition programs that motivate and sustain sales excellence.
  • Work cross-functionally with Training to ensure a consistent sales curriculum and certification model.
  • Collaborate with Analytics and FP&A to report and forecast sales results by site, channel, and product.
  • Serve as the main point of contact for sales strategy within vendor governance and weekly business reviews (WBRs).
  • Identify technology and process enablers that improve sales visibility (e.g., CRM tagging, routing logic, chat payment links, click-to-buy integrations).
  • Champion compliance, brand voice, and customer experience standards in every sales motion

WHAT YOU WILL BRING:
  • 8-10+ years of progressive leadership experience in sales management within a contact center or BPO environment.
  • Proven record of leading multi-site or outsourced teams to exceed revenue and conversion goals.
  • Strong analytical skills with ability to translate performance data into actionable plans.
  • Deep understanding of sales enablement tools, CRM systems, and agent incentive structures.
  • Exceptional communication, coaching, and stakeholder-management skills.
  • Experience in luxury retail, hospitality, or high-touch customer environments strongly preferred.
  • Ability to remain calm under pressure and manage challenging conversations.
  • Ability to identify trends and see causes and consequences, identifying root causes.
  • Excellent written and verbal communication abilities.

Preferred Qualifications (nice to haves):
  • Bachelor's degree or equivalent work experience
  • Specialty / luxury retail experience

BENEFITS:
We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Saks Global. We look forward to reviewing your application.
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@saks.com
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

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