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Director Customer Experience Remote Jobs in Rochester, NH

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Vendor Success Associate

Portsmouth, NH · On-site +1

Customer Success Associate - Paymode-XLocation Hybrid/Remote (This role is predominantly remote but ... Minimum of 1 year of experience within the FinTech, payments, or financial services industry.

New

HP Hood

Director, Human Resources

Concord, NH · Remote

$180K - $200K/yr

The Director, HR develops policy and directs and coordinates human resources activities, such as ... LI-Remote #LI-LG1 Exact compensation may vary based on skills, experience and location. The pay ...

Cole Haan

Director, IT PMO (Remote)

Greenland, NH · On-site +1

$180K - $210K/yr

The Director owns the full delivery lifecycle-from methodology and governance through business ... Rate of pay dependent upon candidates' relevant skills, experience, and location

New

Cole Haan

Director, IT PMO (Remote)

Greenland, NH · Remote

The Director owns the full delivery lifecycle--from methodology and governance through business ... Rate of pay dependent upon candidates' relevant skills, experience, and location

New

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All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Rochester, NH

Director Customer Experience Remote information

See Rochester, NH salary details

$38.2K

$120.7K

$192.3K

How much do director customer experience remote jobs pay per year?

As of Aug 5, 2026, the average yearly pay for director customer experience remote in Rochester, NH is $120,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $144,400.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.
What job categories do people searching Director Customer Experience Remote jobs in Rochester, NH look for? The top searched job categories for Director Customer Experience Remote jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Director Customer Experience Remote jobs? Cities near Rochester, NH with the most Director Customer Experience Remote job openings:
Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Rochester, NH as of July 2026, with employment types broken down into 78% Full Time, 16% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $120,713 per year, or $58 per hour.

Remote Customer Enrollment Specialist

McQuade Organization

Rochester, NH • Remote

Full-time

Re-posted 11 days ago

Job description

-Help Clients Get Started: Meet with clients virtually (Zoom/phone) and guide them step-by-step through the enrollment process -Explain Benefits Clearly: Walk clients through available coverage options in a simple, easy-to-understand way so they can make informed decisions -Provide Friendly Support: Answer questions, address concerns, and ensure each client has a smooth and positive experience -Complete Enrollments: Assist clients in filling out applications and finalizing their benefits during scheduled meetings -Learn & Grow: Participate in ongoing training and coaching—no prior industry experience required -Team Collaboration: Work with a supportive team and leadership group focused on helping you succeed

We’re looking for someone who: -Enjoys helping people and providing great customer service -Has strong communication skills (we’ll help you improve even more) -Is dependable, organized, and willing to learn -Is comfortable using a computer, Zoom, and basic online tools -Can work independently in a remote environment -Brings a positive attitude and strong work ethic No prior experience in insurance or enrollment is required—we provide full training.

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