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Director Customer Experience Remote Jobs in Riverside, CA

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site +1

$70K - $85K/yr

... direct manager's discretion in accordance with the company policies and procedures. Remote work may ... Own the customer experience from start to finish * Ability to escalate issues when necessary

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

... direct manager's discretion in accordance with the company policies and procedures. Remote work may ... Take ownership of customer experience, including complex customer escalations. * Analyze system ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

... direct manager's discretion in accordance with the company policies and procedures. Remote work may ... Take ownership of customer experience, including complex customer escalations. * Analyze system ...

InnovAge

Scheduling Coordinator

San Bernardino, CA · On-site +1

$21.15 - $24.33/hr

Prioritize appointment scheduling based on Expected By Date and clinical urgency as directed by ... 5 years of customer service experience * Remote work experience * Medical Terminology * EMR ...

ForgeFit

Remote Customer Service Specialist

Anaheim, CA · On-site +1

$17.75 - $23.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service ... Direct all customer service functions including order processing, customer inquiries, web-based ...

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Showing results 1-20

All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Riverside, CA

Director Customer Experience Remote information

See Riverside, CA salary details

$40.7K

$128.7K

$205K

How much do director customer experience remote jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director customer experience remote in Riverside, CA is $128,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $153,900.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are popular job titles related to Director Customer Experience Remote jobs in Riverside, CA?

For Director Customer Experience Remote jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Director Customer Experience Remote jobs in Riverside, CA look for?

The top searched job categories for Director Customer Experience Remote jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Director Customer Experience Remote jobs?

Cities near Riverside, CA with the most Director Customer Experience Remote job openings:

Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Riverside, CA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $128,675 per year, or $61.9 per hour.

Customer Experience Coordinator

Lake Forest, CA • Remote

Addison Group
See more jobs at Addison Groupexternal

$20 - $23/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

Job Title: Customer Experience Coordinator

Location (city, state): Foothill Ranch, CA

Industry: Manufacturing / Technology

Compensation: $20 - $23 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Work Schedule:

Monday–Friday, 8:00 AM – 5:00 PM

Hybrid schedule available (3 days onsite / 2 days remote), though candidates should be comfortable working onsite full-time if business needs require it.

About Our Client:

Our client is a well-established and rapidly growing organization with a global presence and a strong reputation for innovation and customer support. They specialize in operational technology and solutions that support efficiency, analytics, and process improvement across multiple industries.

Job Description:

Addison Group is partnering with our client to hire a Customer Experience Coordinator for a growing organization in the manufacturing and technology space. This position is ideal for someone who is detail-oriented, customer-focused, and comfortable managing multiple tasks while supporting both customers and internal teams. The ideal candidate thrives in a collaborative environment and takes pride in delivering a high level of service and accuracy.

Qualifications:

  • Previous experience in a customer-facing role required
  • Strong organizational and communication skills
  • Experience working with CRM systems and maintaining accurate customer records
  • Ability to manage multiple priorities in a fast-paced environment
  • Professional demeanor with strong follow-up and problem-solving abilities
  • Experience supporting reporting, tracking, and administrative functions preferred
  • Manufacturing industry exposure is a plus
  • Candidates with strong administrative backgrounds and excellent interpersonal skills are encouraged to apply

Key Responsibilities:

  • Coordinate and manage incoming customer requests and inquiries
  • Maintain accurate customer records, updates, and communication logs within the CRM system
  • Prepare customer quotes and assist with service-related documentation
  • Partner with internal departments to resolve customer concerns and ensure timely follow-up
  • Generate reports and track customer activity as needed
  • Support ongoing customer communication with professionalism and urgency
  • Prioritize and manage multiple assignments while meeting deadlines

Perks:

  • Opportunity to join a growing and stable organization
  • Collaborative and team-oriented environment
  • Hybrid flexibility with long-term growth potential
  • Fast-paced role with exposure to multiple departments and business operations
  • Immediate hiring need with opportunity for career advancement

Additional Details:

  • Business casual work environment
  • ASAP start date
  • Newly opened position with active hiring process underway

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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