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Director Customer Experience Remote Jobs in Riverside, CA

Wastequip

Director of Sales

Ontario, CA · Remote

$145K - $170K/yr

Partner with internal teams to ensure a seamless customer experience-from onboarding to delivery ... Ability to work independently in a remote environment while collaborating with cross-functional ...

Wastequip

Director of Sales

Jurupa Valley, CA · Remote

$145K - $170K/yr

Partner with internal teams to ensure a seamless customer experience-from onboarding to delivery ... Ability to work independently in a remote environment while collaborating with cross-functional ...

Wastequip

Director of Sales

Jurupa Valley, CA · Remote

$145K - $170K/yr

Partner with internal teams to ensure a seamless customer experience-from onboarding to delivery ... Ability to work independently in a remote environment while collaborating with cross-functional ...

Wastequip

Director of Sales

Ontario, CA · Remote

$145K - $170K/yr

Partner with internal teams to ensure a seamless customer experience-from onboarding to delivery ... Ability to work independently in a remote environment while collaborating with cross-functional ...

Q CELLS USA Corp.

Customer Support Coordinator

Irvine, CA · On-site +1

$20.25 - $25.50/hr

... direct manager's discretion in accordance with the company policies and procedures. Remote work may ... Take ownership of customer experience, including complex customer escalations. * Analyze system ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

... direct manager's discretion in accordance with the company policies and procedures. Remote work may ... Take ownership of customer experience, including complex customer escalations. * Analyze system ...

Essence Journey

Remote Customer Support Associate

Anaheim, CA · Remote

$18.25 - $25.25/hr

Previous experience in customer service, administration, or support is a plus but not required Benefits: * Flexible remote work schedule * Professional development opportunities and access to ...

ForgeFit

Remote Customer Service Specialist

Anaheim, CA · On-site +1

$17.75 - $23.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

Professional Search Group - Orange County

Be Seen First

Banking Customer Support

San Bernardino, CA · Remote

$21 - $27/hr

... fully remote, and candidates must reside in California. About the Client Our client supports financial institutions nationwide, helping them improve performance and enhance customer experience ...

Kia America

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

... direct reports. * 3-5 years Salesforce platform experience in CRM design/execution leveraging CX data * Experience with comprehensive customer database platform oversight preferred. * Excellent ...

Kia America, Inc.

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

... direct reports. * 3-5 years Salesforce platform experience in CRM design/execution leveraging CX data * Experience with comprehensive customer database platform oversight preferred. * Excellent ...

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Showing results 1-20

All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Riverside, CA

Director Customer Experience Remote information

See Riverside, CA salary details

$40.7K

$128.7K

$205K

How much do director customer experience remote jobs pay per year?

As of Jun 12, 2026, the average yearly pay for director customer experience remote in Riverside, CA is $128,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $153,900.00 per year, depending on experience, location, and employer.

What does a Director of Customer Experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

How does a remote Director of Customer Experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are the key skills and qualifications needed to thrive as a Director of Customer Experience (Remote), and why are they important?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.
What are popular job titles related to Director Customer Experience Remote jobs in Riverside, CA? For Director Customer Experience Remote jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Director Customer Experience Remote jobs in Riverside, CA look for? The top searched job categories for Director Customer Experience Remote jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Director Customer Experience Remote jobs? Cities near Riverside, CA with the most Director Customer Experience Remote job openings:
Director Customer Experience Remote jobs near you

Customer Service Representative

Third Party CS

Highland, CA • Remote

$16 - $21.50/hr

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Description
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
  • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs
Requirements
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)
Benefits
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

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