Director Customer Experience Remote Jobs in Renton, WA

Application close date:

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!

Job Description

Blue Origin is seeking a Director of Government & Remote Connectivity Sales to lead market strategy and revenue growth for TeraWave, Blue Origin's connectivity solutions business. This senior role will drive business development across government agencies and remote-sector customers globally - including coast guards, border security, departments of energy, rural municipalities, and public education programs. The ideal candidate brings deep technical fluency in connectivity systems, proven success navigating complex government procurement environments, and the leadership instincts to build and scale a high-impact commercial practice.

Key Responsibilities

• Define and execute go-to-market strategy for government and remote connectivity segments globally, aligned with TeraWave's capabilities and growth objectives
• Own executive relationships across priority government entities - including border security, coast guards, rural municipalities, ministries of education, and national emergency services
• Lead structured VoC programs through field engagements and stakeholder interviews; translate insights into customer personas, segmentation frameworks, and product and pricing inputs
• Identify opportunities in remote and frontier markets, including grant programs, universal service mechanisms, and rural broadband subsidy structures
• Lead complex deal pursuits from identification through award, structuring agreements across diverse international procurement frameworks
• Coordinate cross-functional teams - product, engineering, legal, and contracts - to develop winning proposals and RFP responses
• Ensure all engagements adhere to applicable acquisition regulations, export controls, and compliance requirements
  

Qualifications

• 12+ years of enterprise or government sales and business development experience, with demonstrated success leading complex, multi-stakeholder pursuits
• Proven track record selling connectivity, telecommunications, or infrastructure solutions to government or public sector customers
• Solid working knowledge of satellite architectures (LEO, MEO, GEO), RF fundamentals, and terrestrial last-mile technologies including LTE/5G, VSAT, and microwave backhaul
• Ability to read and interpret technical RFPs, system specifications, and SOW documents
• Willingness to travel up to 75%, including international engagements
• Bachelor's degree required; MBA or technical graduate degree preferred
• Must be a U.S. citizen, permanent resident, or lawfully admitted refugee or asylee
  

Preferred

• Existing relationships with relevant U.S. federal and state agencies or international equivalents
• Experience with hybrid network architectures, managed services delivery models, and spectrum licensing across international markets,
• Familiarity with government network security frameworks (FedRAMP, FISMA, CMMC) and the ability to engage credibly with technical procurement teams

Why This Role

This is a rare opportunity to define how TeraWave engages with one of the most compelling and underdeveloped segments in global connectivity. As the company's senior leader for this space, you will shape not just pipeline, but product strategy and go-to-market architecture across international markets. For a leader who wants to build something - this is that opportunity.

Base Pay Range for:

Other site ranges may differ

Culture Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

Background Check

• Required for all positions: Blue's Standard Background Check
• Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation
• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.
• Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical

Benefits

• Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Stock Options for all regular employees (working at least 20 hours/week)
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "Know Your Rights," please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us atEEOCompliance@blueorigin.com. Please note this is a publicly managed inbox. Please do not include any personal medical information in your request.