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Director Customer Experience Remote Jobs in Normal, IL

InsuraTec

Sales Representative (Remote)

Normal, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

InsuraTec

Sales Representative (Remote)

Lincoln, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

InsuraTec

Sales Representative (Remote)

Morton, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ... Customer Focus: Provide solutions that genuinely meet client needs. * Tech Savvy: Comfortable using ...

D.W. Simpson

Associate Actuary- Remote

Bloomington, IL · On-site +1

$150K/yr

The ideal candidate would be hands on, possess some project management experience, and be able to ... Remote Meet Your Recruiter Arturo Aguilera Director, Social Media & Marketing Arturo joined DW ...

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ... Customer Focus: Provide solutions that genuinely meet client needs. * Tech Savvy: Comfortable using ...

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ... Customer Focus: Provide solutions that genuinely meet client needs. * Tech Savvy: Comfortable using ...

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ... Customer Focus: Provide solutions that genuinely meet client needs. * Tech Savvy: Comfortable using ...

AO Globe Life

Remote Sales Associate

Bloomington, IL · On-site +1

$50K - $80K/yr

No experience? No problem! Our expert training ensures you succeed from day one. * Advance Your ... Customer Focus: Provide solutions that genuinely meet client needs. * Tech Savvy: Comfortable using ...

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Showing results 1-20

All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Normal, IL

Director Customer Experience Remote information

See Normal, IL salary details

$38.1K

$120.6K

$192.1K

How much do director customer experience remote jobs pay per year?

As of Jul 13, 2026, the average yearly pay for director customer experience remote in Normal, IL is $120,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,900.00 and $144,200.00 per year, depending on experience, location, and employer.

What does a Director of Customer Experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

How does a remote Director of Customer Experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are the key skills and qualifications needed to thrive as a Director of Customer Experience (Remote), and why are they important?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.
What are popular job titles related to Director Customer Experience Remote jobs in Normal, IL? For Director Customer Experience Remote jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Director Customer Experience Remote jobs in Normal, IL look for? The top searched job categories for Director Customer Experience Remote jobs in Normal, IL are:
What cities near Normal, IL are hiring for Director Customer Experience Remote jobs? Cities near Normal, IL with the most Director Customer Experience Remote job openings:
Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Normal, IL as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $120,583 per year, or $58 per hour.

Customer Service Professional (Remote)

Lyfserv Communications Ltd. Co.

Texas, IL • Remote

$12.75 - $16/hr

Full-time

Re-posted 11 days ago

Job description

Job role:  

If you like helping customers solve issues, then we encourage you to apply with us for one of our physical locations or virtually from your own home. You will be assisting customers with issues on a product or service they may have, as well as assisting them with bookings & guiding them on how to's. 


Responsibilities:

  • Provide customer service, assist with customer issues.
  • Receive and respond to calls in a timely manner
  • Make notations on customer accounts

Requirements:

  • No Experience is required but preferred



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment Type: FULL_TIME

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