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Director Customer Experience Remote Jobs in Normal, IL

HMG Careers

Sales Consultant Remote

Tremont, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Hopedale, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Deer Creek, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Heyworth, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Heyworth, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Arrowsmith, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Shirley, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Congerville, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 1-20

All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Normal, IL

Director Customer Experience Remote information

See Normal, IL salary details

$38.1K

$120.6K

$192.1K

How much do director customer experience remote jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director customer experience remote in Normal, IL is $120,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,900.00 and $144,200.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What job categories do people searching Director Customer Experience Remote jobs in Normal, IL look for?

The top searched job categories for Director Customer Experience Remote jobs in Normal, IL are:

What cities near Normal, IL are hiring for Director Customer Experience Remote jobs?

Cities near Normal, IL with the most Director Customer Experience Remote job openings:

Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Normal, IL as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $120,583 per year, or $58 per hour.

Remote Customer Service Representative - Travel

Hallford Travels

Normal, IL • Remote

$15.75 - $21.25/hr

Full-time

Posted 17 days ago

Job description

Position Overview
We are looking for friendly, dependable, and service-focused individuals to join our team as a Customer Service Representative – Travel. In this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the planning process.
This opportunity is ideal for individuals who enjoy helping others, communicate effectively, and are interested in working within the travel industry while operating in a remote environment.
Client Support & Travel Assistance
As part of the role, you will:

  • Answer client questions and provide helpful travel-related information
  • Communicate with travel suppliers to confirm reservations and important travel details
  • Maintain accurate records of client interactions and travel bookings
  • Stay updated on travel promotions, supplier updates, and destination information
  • Provide assistance to clients both before and after their travel

Skills & Qualifications
Successful candidates typically demonstrate:

  • Strong customer service and communication abilities
  • The ability to work independently in a remote setting
  • Comfort using email, online platforms, and basic computer tools
  • Strong organization and attention to detail
  • A positive attitude and professional communication style

Previous experience in customer service or travel is helpful, but not required.
What You’ll Receive

  • Remote work opportunity
  • Flexible scheduling options
  • Access to travel industry training and learning resources
  • Ongoing support from an experienced travel team
  • Travel industry perks and supplier discounts when available

Apply