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Director Customer Experience Remote Jobs in Addison, IL

Aoglobelife

Be Seen First

Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

Sales experience is good, but not required. About the Role As a Remote Customer Sales Rep , you'll ... The company primarily sells its products through direct sales agents who often work on a commission ...

Aoglobelife

Be Seen First

Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

Sales experience is good, but not required. About the Role As a Remote Customer Sales Rep , you'll ... The company primarily sells its products through direct sales agents who often work on a commission ...

Aoglobelife

Be Seen First

Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

Sales experience is good, but not required. About the Role As a Remote Customer Sales Rep , you'll ... The company primarily sells its products through direct sales agents who often work on a commission ...

Demand.com

Marketing Director (Remote)

Chicago, IL · Remote

... next customers. We run full-funnel programs across intent, ABM, content syndication, and ... Experience building marketing functions from the ground up * Strong analytical, strategic, and ...

Nexora Talent

Client Support Specialist (Remote)

Chicago, IL · Remote

$18.50 - $25/hr

... growing remote team. In this role, you will assist clients by providing exceptional support ... Previous experience in customer service, client support, administrative support, or related fields ...

Caresyntax

Key Account Director

Chicago, IL · Remote

Key Account Director Remote US / Chicago-base preferred About Caresyntax Caresyntax is a global ... eye toward improving the customer experience * 8+ years in account management, strategic ...

Caresyntax

Key Account Director

Chicago, IL · On-site +1

Key Account Director Remote US / Chicago-base preferred About Caresyntax Caresyntax is a global ... eye toward improving the customer experience * 8+ years in account management, strategic ...

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Showing results 21-40

All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Addison, IL

Director Customer Experience Remote information

See Addison, IL salary details

$39.1K

$123.6K

$196.9K

How much do director customer experience remote jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director customer experience remote in Addison, IL is $123,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,200.00 and $147,800.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What job categories do people searching Director Customer Experience Remote jobs in Addison, IL look for?

The top searched job categories for Director Customer Experience Remote jobs in Addison, IL are:

What cities near Addison, IL are hiring for Director Customer Experience Remote jobs?

Cities near Addison, IL with the most Director Customer Experience Remote job openings:

Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Addison, IL as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,569 per year, or $59.4 per hour.

NetCredit Customer Service Representative (Remote)

Enova International

Chicago, IL • Remote

$17/hr

Full-time

Posted 14 days ago

Enova International rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Remote #LI-Remote

This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.

About the role:

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service

Responsibilities:

  • Respond to incoming customer calls, addressing their questions and providing service
  • Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
  • Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
  • Uphold exceptional customer service standards through articulate and effective verbal and written communication
  • Keep customer accounts meticulously updated with accurate information

Requirements:

  • Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
  • Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
  • Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
  • Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Compensation:

The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

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