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Director Customer Experience Design Jobs (NOW HIRING)

Trulieve

Senior Manager, UX Design Systems

Tallahassee, FL · On-site

$105K/yr

Reb Yourkiewicz Director, eCommerce Marketing Location: Remote Position Summary The Senior Manager ... Ensure consistency across web, mobile applications, customer journeys, and transactional ...

Macy's

Sr. Manager, User Experience Design

Manhattan, NY · On-site

$155K - $259K/yr

Job Overview The Senior Manager, User Experience Design provides strategic leadership that guides ... They shape the future of the customer journey by envisioning, delivering, and continuously ...

Chubb

Customer & User Experience Specialist, Sr

Columbia, SC · On-site

$14.50 - $18.25/hr

This role bridges UX design and CX analytics -- embedding the voice of the customer into project ... Self-directed and highly collaborative -- comfortable owning work independently while contributing ...

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How much do director customer experience design jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director customer experience design in the United States is $111,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,000.00 and $120,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Director Customer Experience Design job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $111,131 per year, or $53.4 per hour.

Director, Customer Experience & Subscription Operations

Manhattan, NY • On-site

Hearst Magazines Division
See more jobs at Hearst Magazines Divisionexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description


Be Part of What's Next
Great customer experiences don't happen by accident-they're built through thoughtful operations, empowered teams, and a relentless focus on continuous improvement. As Director, Customer Experience & Subscription Operations, you'll shape the strategy, systems, and processes that power exceptional subscriber experiences while helping drive retention, loyalty, and operational excellence across our growing subscriptions business.
About Hearst Magazines (Why Us?)
Hearst Magazines is one of the world's largest lifestyle media companies, with a portfolio of more than 30 brands that inspire, inform, and entertain audiences across print, digital, social, video, and commerce. Our iconic brands connect with millions of consumers every month, and we're constantly innovating to create engaging experiences for our audiences while delivering meaningful results for our partners.
Key Responsibilities (What You Are Doing)
  • Lead and mentor third-party customer service teams, ensuring best-in-class support.
  • Implement tools and training to enhance first-contact resolution and customer loyalty.
  • Develop and oversee refund/cancellation policies, monitoring adherence.
  • Troubleshoot order/access challenges with the customer service team.
  • Conduct weekly audits with finance teams to identify operational improvements.
  • Define and monitor KPIs, surveying customers for service feedback.
  • Partner with cross-functional teams to enhance customer service systems.
  • Roll out new customer service platform with cross-functional team
  • Build knowledge base and training for customer service teams, optimizing processes and driving results.
  • Develop AI workflows to automate and streamline top customer interactions
  • Utilize data-driven decision-making to identify trends and drive improvements.
Qualifications (What We're Looking For)
  • 7-10 years of experience leading customer service, customer experience, or operations teams, or equivalent experience.
  • 2+ years of experience supporting a subscription-based business with an understanding of subscription lifecycles and revenue recognition.
  • Proven experience leading and scaling customer service operations while driving measurable improvements in customer satisfaction and operational performance.
  • Strong knowledge of customer service platforms, e-commerce operations, refund management, and subscription support processes.
  • Experience leveraging data and analytics to identify trends, measure performance, and inform strategic decisions.
  • Demonstrated success implementing new technologies, platforms, or operational processes in a cross-functional environment.
  • Excellent leadership, communication, collaboration, and change management skills with the ability to influence stakeholders across the organization.
  • Passion for delivering exceptional customer experiences while balancing operational excellence with long-term strategic goals.
  • Bachelor's degree in Business Administration, Operations, or a related field is preferred.
  • This position is based in New York City and follows a hybrid schedule of four days per week in the office.
Benefits (What We Offer)
  • Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
  • Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
  • Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
  • Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
  • Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
  • Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.

The base salary range for this role is $133,000-$150,000. This position is not eligible for bonus or commission compensation. Actual compensation will be determined based on experience, skills, qualifications, and location.
Hearst Magazines is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where all employees and applicants are treated with respect and dignity. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to fostering an environment where everyone has the opportunity to thrive.

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