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Director Customer Experience Engagement Jobs (NOW HIRING)

BrightonONE

Director, Customer Experience

Brighton, MA · On-site

$130K - $150K/yr

Director, Customer Experience Job Type: Full-time Location: Hybrid -- 4 days per week in Brighton ... Proven success delivering customer engagement solutions that drive measurable improvements inself ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Own and operate the enterprise Customer Experience Program in partnership with field operations ... Define clear engagement models between Account Executives and Key Account Managers * Ensure CX ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Own and operate the enterprise Customer Experience Program in partnership with field operations ... Define clear engagement models between Account Executives and Key Account Managers * Ensure CX ...

QXO

Director, Customer Experience

Atlanta, GA

Own and operate the enterprise Customer Experience Program in partnership with field operations ... Define clear engagement models between Account Executives and Key Account Managers * Ensure CX ...

R1

Director, Customer Experience & Implementation

$122K - $178K/yr

The Director, Customer Experience & Implementation leads the Customer Engagement strategy and execution throughout the customer onboarding journey, partnering with Deployment, Operations, Customer ...

R1

Director, Customer Experience & Implementation

$122K - $178K/yr

The Director, Customer Experience & Implementation leads the Customer Engagement strategy and execution throughout the customer onboarding journey, partnering with Deployment, Operations, Customer ...

CSL

Director, Customer Engagement

Summit, NJ · On-site

The Director, Customer Engagement leads customer support strategy and operations for CSL's vaccine ... Monitor key performance indicators and identify opportunities to improve customer experience ...

CSL

Director, Customer Engagement

Summit, NJ · On-site

The Director, Customer Engagement leads customer support strategy and operations for CSL's vaccine ... Monitor key performance indicators and identify opportunities to improve customer experience ...

Catbird

Associate Director, Customer Experience

New York, NY · On-site

$18 - $24/hr

Catbird, a DTC demi-fine jewelry company, is looking for an Associate Director of Customer Experience to own the full CX function, from high touch customer engagement to the operational backbone of ...

Digitas

Director, Customer Experience (CX)

Manhattan, NY · On-site

$106K - $153K/yr

Director, Customer Experience (CX) PHM is the leading health media agency in the US, built for the ... engagement is grounded in a deep understanding of customer needs, market dynamics, and client ...

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Director Customer Experience Engagement information

See salary details

$34.5K

$98.1K

$170K

How much do director customer experience engagement jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director customer experience engagement in the United States is $98,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Director Customer Experience Engagement jobs?

For Director Customer Experience Engagement jobs, the most frequently searched job titles are:

Customer Experience & Engagement Specialist

Pittsburgh, PA • On-site

Tapco Genuine Parts Center
See more jobs at Tapco Genuine Parts Centerexternal

$18 - $20/hr

Part-time

Re-posted 4 days ago

Job description


Elias Industries: https://www.linkedin.com/company/6153558
Elias Industries is a growing, family-owned company founded in 1954 by Joseph Elias. Elias
Industries continues to transform the service industry by creating value with our portfolio of
brands and a strong focus on customer satisfaction, quality and speed to market from wholesale
to end consumer. Elias Industries core brand Tapco® is an OEM distributor of over 90 brands for
the plumbing industry that focuses on wholesale, while our newest brand AMI supports our
non-OEM business with focus on independent plumbers and small businesses. We are a
workplace that recognizes the importance of flexibility while valuing in-person collaboration and
relationship building. We prioritize building a collaborative and supportive work atmosphere,
where every member feels valued and connected and committed to supporting the health and
safety of our employees and properties. We are conveniently located outside of Pittsburgh,
Pennsylvania with a satellite office in Marietta, Georgia.
About The Role:
Customer Experience & Engagement Position
In this role you are responsible for all aspects of the customer experience. You will drive
customer engagement and support, enhance service quality and maintain a customer-centric
culture.
This is an in-person, hourly position. This role is expected to work 20-30 hours per week. It is
critical to have some flexibility as this role covers vacations and days off. We anticipate a routine
4-5 hours per day for the most part but need an 8-hour coverage when time off is taken.
Requirements
Responsibilities & Duties
• Entering Sales Orders
• Entering Quotes
• Phone Calls
• RMA's
• Status of Orders
• Mis-ship's / Lost Packages / Shortages
• Providing tracking information
• Answers chats on Sales IQ
• Adding customers to the portal
• Engage with customers through live chat, Sales IQ, Chat Bot
• Keeping an organized yet satisfying experience for all customers
• Work cross functionally on special and ad hoc projects as requested
Experience Required:
• 2+ years in a customer service role
• Innate drive to improve customer experience
• Excellent communication and presentation skills, written and verbal, to all levels of an
organization
• Should be comfortable working in a KPI/target-oriented environment and ability to work
in a team
• Foster a positive and inclusive work environment that encourages teamwork, motivation
and professional growth
• High school diploma, alternative experience or bachelor's degree preferred
Benefits
Details:
  • Hours worked: 20-30

  • Pay Rate: $18-20 Depending on experience

  • Location: Pittsburgh, PA - New Kensington

  • Position: In office, On-site, Part-time
  • 90 day trial period before benefits kick in

Apply