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Director Customer Engineer Jobs in Minnesota (NOW HIRING)

Adobe

Director, Customer Value

Minneapolis, MN · On-site

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other ...

Adobe

Director, Customer Value

Minneapolis, MN

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Working knowledge of Marketing, Engineering, and Product functions, particularly in Data ...

Socket.dev

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Working knowledge of Marketing, Engineering, and Product functions, particularly in Data ...

THOMSON REUTERS

Director, Customer Trust

Eagan, MN · Hybrid

Join Thomson Reuters as a Director of Customer Trust within our CIO organization, where you will ... Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to ...

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Director Customer Engineer information

What does a Director Customer Engineer do?

A Director Customer Engineer leads a team of customer engineers responsible for providing technical solutions and support to clients. They oversee the planning and delivery of technical services, manage customer relationships, and ensure that engineering teams address client needs effectively. This role often involves collaborating with sales, product, and engineering departments to align customer requirements with company offerings. Additionally, the Director Customer Engineer may be responsible for setting team goals, mentoring staff, and driving continuous improvement in service delivery.

What are the key skills and qualifications needed to thrive as a Director Customer Engineer?

To thrive as a Director Customer Engineer, you need deep technical expertise in engineering solutions, strong leadership experience, and a relevant degree—often in engineering, computer science, or a related field. Familiarity with cloud platforms, CRM systems, technical sales tools, and certifications like AWS Certified Solutions Architect or Google Professional Cloud Architect are typically required. Outstanding communication, strategic thinking, and the ability to build relationships with both clients and cross-functional teams are crucial soft skills. These skills enable effective oversight of complex technical projects, drive customer satisfaction, and ensure alignment between technical solutions and business objectives.

How does a Director Customer Engineer typically collaborate with other departments to ensure customer satisfaction?

A Director Customer Engineer often works cross-functionally with sales, product management, and support teams to address customer needs and drive solutions. They play a key role in translating technical requirements into actionable plans, facilitating communication between engineering and non-technical stakeholders. Regular meetings, joint strategy sessions, and customer feedback loops are common practices to ensure alignment and successful project outcomes. This collaborative approach not only enhances customer satisfaction but also fosters innovation and continuous improvement within the organization.

What is the difference between Director Customer Engineer vs Customer Engineer?

AspectDirector Customer EngineerCustomer Engineer
CredentialsTypically requires a bachelor’s degree in engineering or related field; advanced certifications are a plusRequires a bachelor’s degree in engineering or related field; relevant technical certifications are common
Work EnvironmentLeads teams, manages client relationships, and oversees project deliveryWorks directly with clients to implement and troubleshoot technical solutions
Employer & Industry UsageUsed in large tech companies, cloud providers, and enterprise solutionsCommon across tech firms, cloud services, and IT consulting

The main difference is that the Director Customer Engineer focuses on leadership, strategy, and team management, while the Customer Engineer is hands-on, working directly with clients to implement technical solutions. Both roles require technical expertise, but the director level emphasizes oversight and coordination.

What are the most commonly searched types of Customer Engineer jobs in Minnesota?

The most popular types of Customer Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Director Customer Engineer jobs?

Cities in Minnesota with the most Director Customer Engineer job openings:

Director Customer Engineer jobs near you

Director, Customer Value

Minneapolis, MN • On-site

Adobe
Computer and Computer Peripheral Equipment and Software Wholesalers • 10K+ employees
Learn more about Adobeexternal

Other

Posted 9 days ago

Adobe rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

The Challenge

We are seeking a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at our largest, most strategic accounts. This role spans the entire post-sales customer lifecycle—ensuring customers achieve their digital transformation goals with Adobe.

As the top-level authority, you will drive alignment and coordination across multiple work streams, including product teams delivering advanced use cases. You will also lead collaboration initiatives with internal account teams. Ultimately, the Director of Customer Value is responsible for positioning customers for success and ensuring they realize measurable business value from the Adobe stack.

What You Will Do
  • Establish strong C-level relationships during the sales cycle to understand key business objectives and metrics, instilling confidence in Adobe's ability to deliver expected outcomes.
  • Act as the primary liaison post-sale between customer executives and Adobe teams (Product, Legal, Engineering, Professional Services, Technical Support, TAM, and Customer Success).
  • Ensure a seamless transition from pre-sales requirements to post-sales execution.
  • Develop and deliver compelling, executive-ready presentations (return on investment and total cost of ownership) to drive value realization discussions.
  • Map current and future business processes to identify and prioritize key use cases and value drivers.
  • Assist customers in navigating organizational changes and implementing effective change strategies.
  • Build customer advocacy for future marketing opportunities such as case studies and events.
What You'll Need to Succeed
  • Ability to influence key partners and lead complex discussions throughout the customer lifecycle.
  • Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level).
  • Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently.
  • Strategic problem solver with a track record of driving business results through customer engagement.
  • Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners.
  • Extensive experience in digital transformation, value consulting, or complex technology delivery programs.
  • Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology.
  • Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights

What Adobe employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Adobe

Sourced by ZipRecruiter

Adobe for All is our vision to advance diversity, equity, and inclusion (DEI) across our company and in our communities. We’re focused on creating a more diverse and inclusive workforce; unleashing the full potential of every employee; and driving meaningful impact for Adobe, our industry, and society at large. Creativity has the power to unite us and inspire us to change the world. Through a vision we call Creativity for All, we’re empowering millions of people of all ages and backgrounds to express themselves, reach their full potential, and share their diverse perspectives with the world. We’re committed to advancing the responsible use of technology and driving a positive environmental impact through sustainability and climate action. Our innovations are making a significant impact across AI ethics, security, privacy, trust and safety, accessibility, and sustainability.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

San Jose, CA, US

Year founded

1982

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