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Director Crm Technology Jobs (NOW HIRING)

AbbVie

Director, CRM Product Lead

Mettawa, IL · On-site

$266K - $279K/yr

Purpose Director, CRM Product Leader owns the CRM product vision, strategy, and roadmap for the US ... Champion advanced CRM technologies, including AI, and innovative processes that improve customer ...

AEG

Director, CRM Insights

Conshohocken, PA · On-site

Director, CRM Insights LOCATION: Remote Opportunity REPORTS TO: Vice President, AI & Insights ... Partner with Technology, Insights and Data Engineering to architect and implement the integrations ...

New

Vrtx

Associate Director, CRM Field Operations

Boston, MA · On-site

$164K - $246K/yr

The Associate Director, CRM Field Operations plays a critical role between the cross-section of ... They will align our IT services and solutions to the business strategy to streamline and scale ...

Scientific Games

CRM Manager

Scientific Games is the global leader in lottery games, sports betting and technology, and the ... Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and ...

Yale Cancer Center

Overview The Assistant Director, CRM Marketing Specialist will support Yale's non-degree learner ... Interest in Salesforce administration, CRM systems, marketing technology, and learner engagement.

Scientific Games

CRM Manager

Scientific Games is the global leader in lottery games, sports betting and technology, and the ... Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and ...

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Director Crm Technology information

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$43.5K

$116.8K

$201K

How much do director crm technology jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director crm technology in the United States is $116,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Crm Technology vs CRM Manager?

AspectDirector Crm TechnologyCRM Manager
ResponsibilitiesOversees CRM strategy, technology implementation, and team leadershipManages daily CRM operations, campaigns, and user support
Required SkillsStrategic planning, technical knowledge, leadershipCampaign management, data analysis, customer communication
Experience5+ years in CRM/technology roles, leadership experience3+ years in CRM management, marketing or sales background
Work EnvironmentCorporate offices, cross-department collaborationMarketing or sales teams, customer service focus

The main difference between a Director Crm Technology and a CRM Manager lies in scope and leadership. The Director focuses on strategic CRM initiatives and technology oversight, while the CRM Manager handles daily operations and campaign execution. Both roles require CRM experience, but the Director typically has more leadership and technical expertise.

What cities are hiring for Director Crm Technology jobs?

Cities with the most Director Crm Technology job openings:

What states have the most Director Crm Technology jobs?

States with the most job openings for Director Crm Technology jobs include:

What are popular job titles related to Director Crm Technology jobs?

For Director Crm Technology jobs, the most frequently searched job titles are:

Infographic showing various Director Crm Technology job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $116,795 per year, or $56.2 per hour.

Director, CRM Product Lead

Mettawa, IL • On-site

AbbVie
Scientific Research and Development Services • 10K+ employees
Learn more about AbbVieexternal

$266K - $279K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

AbbVie rating

8.7

Company rating: 8.7 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

Job description

Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Analytics & Performance Analytics (APEX) function supports AbbVie's US organization and is comprised of highly respected researchers, analysts, data scientists and strategists who are committed to being best-in-class within the biopharmaceutical industry. We serve as strategic in-house counsel, ensuring that all decisions leverage the key insights that we develop. We continue to build new capabilities and skill sets, encouraging our team members to pull up a chair, be themselves, be creative, speak their minds, and do good work. We are a passionate, diverse, flexible, and inclusive organization with a culture that supports the best ideas, wherever they originate. We are smart, fun, quirky, and innovative - and we'd love for you to join us.
Purpose
Director, CRM Product Leader owns the CRM product vision, strategy, and roadmap for the US commercial organization. This leader oversees a team of dedicated Product Owners accountable for ensuring the CRM platform meets current and future business needs, while building product management discipline and fostering a culture of customer-centric, user-focused, and data-informed decision-making. The Director, CRM Product Leader partners closely with business and IT leadership to build a robust CRM foundation and drive transformational change across the US commercial organization.
Primary Responsibilities
Product Strategy & Delivery
  • Serve as Product Owner for the CRM platform across the US commercial organization, owning the roadmap, release planning, and strategic priorities.
  • Lead CRM product strategy for the NextGen CRM program by defining the future-state vision and translating it into scalable platform requirements and business processes.
  • Own documentation and decision frameworks for NextGen CRM processes, ensuring clarity, traceability, and alignment across the US business.
  • Champion advanced CRM technologies, including AI, and innovative processes that improve customer engagement, generate actionable insights, and reflect emerging industry trends.
  • Gather and interpret business requirements, translating them into technology-enabled system enhancements and process improvements grounded in analytics and best practices.
  • Conduct build-versus-buy analyses and prioritize investments to maximize the value of the CRM platform and related technologies.
  • Lead design reviews and sprint demonstrations to ensure the product reflects field and business needs before deployment.
  • Maintain strong product management discipline to deliver predictable, high-quality releases and support continuous improvement.

Leadership & Collaboration
  • Oversee Product Owners supporting US Therapeutics, ensuring alignment with enterprise strategy and delivery standards.
  • Lead, mentor, and develop the Product Owner team through coaching, performance guidance, and career development support.
  • Facilitate collaboration between senior business leaders and cross-functional teams to secure input, feedback, and alignment on CRM initiatives.
  • Partner with the Associate Director, CRM Activation, on deployment planning and field readiness to integrate product and activation strategies.
  • Communicate roadmap updates, release decisions, and strategic direction clearly and consistently to senior leadership, field stakeholders, and key forums.
  • Promote the CRM strategy and its organizational impact through stakeholder meetings, leadership forums, and targeted communications.
  • Enable change by aligning stakeholders, proactively identifying risks, and removing barriers to successful adoption and sustained progress.
  • Assess business processes and capability gaps; design, implement, and scale data-driven and technology-enabled improvements.

Governance & Compliance
  • Establish and enforce governance frameworks to ensure CRM initiatives comply with applicable regulatory, privacy, and data requirements.
  • Manage product delivery risks and cross-vertical dependencies, making risk-informed decisions that minimize disruption and maintain momentum.
  • Ensure product decisions, process documentation, and platform configurations align with enterprise standards and governance protocols.

Qualifications
  • Bachelor's Degree required, and 10 + years of relevant experience across field leadership, marketing, and analytics.
  • Prior 3-5 years' experience in field or functional leadership and/or business management or consulting.
  • Experience with AI-enabled CRM capabilities, data analytics, and digital customer engagement is highly desirable
  • Deep familiarity with CRM platforms, particularly Salesforce and/or Veeva, and the broader commercial technology ecosystem
  • Previous experience leading broad organizational change initiatives, navigating new ways of working, building positive, accountable, and highly engaged team culture.
  • Knowledge and deep understanding of overall business operations in pharma/biotech and healthcare industry.
  • Strong understanding of industry legal, analytical and compliance landscape and ability to apply to diverse situations to keenly evaluate risk and develop appropriate risk mitigation strategies.
  • Demonstrated leadership ability to develop and drive an organizational strategy in a very complex matrix internal and external environment.
  • Ability to lead without authority, driving through execution across multiple functionally diverse stakeholders. Sophisticated skills for coaching, training, and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals and achieve their full potential in role.

Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html

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About AbbVie

Sourced by ZipRecruiter

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube, and LinkedIn.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

North Chicago, IL, US

Year founded

2013

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