ZipRecruiter

Log In

1

Director Credit Card Customer Service Jobs in Rome, NY

Walgreens

Pharmacy Customer Service Associate

Rome, NY · On-site

In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and ...

next page

Showing results 1-20

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rome, NY

Director Credit Card Customer Service information

See Rome, NY salary details

$80K

$148K

$285.5K

How much do director credit card customer service jobs pay per year?

As of Aug 27, 2026, the average yearly pay for director credit card customer service in Rome, NY is $148,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,900.00 and $178,000.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Rome, NY?

For Director Credit Card Customer Service jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Rome, NY look for?

The top searched job categories for Director Credit Card Customer Service jobs in Rome, NY are:

What cities near Rome, NY are hiring for Director Credit Card Customer Service jobs?

Cities near Rome, NY with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rome, NY as of June 2026, with employment types broken down into 37% Full Time, 61% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $148,000 per year, or $71.2 per hour.

Director Credit Risk Review

Community Financial System, Inc.

Syracuse, NY • On-site

Full-time

Posted 15 days ago

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.


Responsibilities

The Director of Credit Risk Review is responsible for leading the independent credit review function for a mid-sized, regional bank with diversified commercial and retail lending portfolios. This role ensures the integrity of the Bank’s credit risk management framework by independently evaluating asset quality, underwriting practices, risk ratings, and adherence to internal policies and regulatory expectations. The Director will provide objective assessments to senior management and the Board of Directors’ Risk Committee, identifying emerging risks, portfolio trends, and opportunities to strengthen credit risk governance.

Leadership & Governance
Lead and manage the Credit Risk Review (CRR) function as an independent second/third line of defense aligned with regulatory expectations (e.g., SR 13 3 / OCC guidance).
Develop and execute a risk-based credit review plan covering commercial, CRE, C&I, consumer, and residential portfolios.
Report regularly to executive management and the Board Risk Committee on credit quality, risk rating accuracy, and emerging risks.
Ensure independence from the credit approval and portfolio management functions.

Credit Portfolio Oversight
Assess the quality of credit exposures across:
Commercial Real Estate (CRE)
Commercial & Industrial (C&I)
Small Business / SBA
Retail portfolios (mortgage, home equity, auto, unsecured)
Evaluate portfolio trends, concentrations, and risk appetite alignment.
Identify and escalate systemic weaknesses in underwriting, structure, or policy adherence.

Loan Review & Risk Rating Validation
Oversee periodic loan reviews to validate:
Risk ratings / internal credit grading accuracy
Borrower financial performance and repayment capacity
Collateral valuation and monitoring
MIS for commercial and retail lending asset quality and underwriting trends
Ensure timely identification of criticized/classified assets.
Perform root-cause analysis on credit issues and losses.

Policy & Regulatory Compliance

Ensure compliance with:
Interagency Guidelines Establishing Standards for Safety and Soundness
OCC/FRB guidance on credit risk review and asset quality
CECL-related credit quality inputs (as applicable)
Evaluate effectiveness of credit policies, underwriting standards, and risk management practices.
Support regulatory examinations and internal audit coordination.

Data Analysis & Reporting
Develop robust reporting on:
Risk rating accuracy and migration trends
Criticized and classified asset levels
Portfolio stress indicators and early warning signals
Leverage analytics to enhance risk identification and monitoring.
Provide actionable insights, not just findings.

Issue Management & Continuous Improvement
Track and validate remediation of identified findings.
Recommend enhancements to underwriting, monitoring, and credit risk governance.
Promote best practices across commercial and retail lending teams.

Team Leadership & Development
Lead, mentor, and develop a team of credit review professionals.
Set performance expectations and ensure high-quality, consistent reviews.
Foster a culture of independence, accountability, and constructive challenge.

Ancillary Duties:
As an integral member of CFSI, this position is responsible to provide assistance wherever necessary to help the Company in achieving our goals.


Qualifications

Education/Training:
Bachelor’s degree in Finance, Accounting, Economics, or related field (MBA or CFA preferred).
12+ years of progressive credit risk experience, including: 
 Commercial and/or retail credit underwriting
 Credit risk management or loan review
 5+ years in a senior leadership or management role.
 
Skills:  
Technical Expertise
Deep knowledge of: 
 Commercial lending (CRE, C&I) structures and risk drivers
 Retail credit risk (mortgage, consumer lending)
 Credit risk rating systems and criticized/classified asset frameworks
 Commercial credit scoring models, such as Moody’s RiskCalc
 Retail credit underwriting models and scorecards
Strong understanding of regulatory expectations for credit review functions.
Experience with portfolio analytics, stress testing, and CECL preferred.
 
Leadership & Communication
Demonstrated ability to interact effectively with executive leadership and Board members.
Strong written and verbal communication skills, especially in delivering clear, concise risk assessments.
Ability to influence without direct authority and maintain independence.
 
Experience:
Minimum ten (10) years of progressive experience in all forms of Lending (both commercial and consumer) with knowledge of current portfolio risk management techniques; experience with CRE, C&I, floor plan, agricultural, special assets, and asset based lending is desired.
All applicants must be 18 years of age or older.