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Director Credit Card Customer Service Jobs in Rialto, CA

Heritage Grocers Group

Customer Service

Moreno Valley, CA · On-site

$17.90 - $20.45/hr

Utilizes POS and credit card system; handles cash and maintains balanced cash drawers; * Processes ... Customer Service and retail experience desirable; * Bilingual: Spanish and English preferred.

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Heritage Grocers Group

Customer Service

Corona, CA · On-site

$17.90 - $20.45/hr

Utilizes POS and credit card system; handles cash and maintains balanced cash drawers; * Processes ... Customer Service and retail experience desirable; * Bilingual: Spanish and English preferred.

Heritage Grocers Group

Customer Service

San Bernardino, CA · On-site

$17.90 - $20.45/hr

Utilizes POS and credit card system; handles cash and maintains balanced cash drawers; * Processes ... Customer Service and retail experience desirable; * Bilingual: Spanish and English preferred.

Heritage Grocers Group

Barista

Fontana, CA · On-site

$17.40 - $19.88/hr

Operate cash register/POS and credit card system; * Maintains standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, department conditions, and food ...

First Staffing Group

Be Seen First

Customer Service Representative

City Of Industry, CA · On-site

$20 - $21/hr

... credit card, wire transfer) · Confirm promotional order types · Release orders · Follow up on orders to ensure they are ready and invoiced. Provide Tracking information. · Edit customer ...

KFC

Customer Service

Sun City, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Operate registers and credit card machines. * Follow food & safety procedures and reports any ...

KFC

Customer Service

Yorba Linda, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Operate registers and credit card machines. * Follow food & safety procedures and reports any ...

KFC

Customer Service

Yucaipa, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Operate registers and credit card machines. * Follow food & safety procedures and reports any ...

Riverside Payments

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Customer Service Sales Associate

Anaheim, CA · On-site

$75K - $95K/yr

Help local business owners save money on their credit card processing! * Prospect leads thru a ... Customer service background (preferred) * Self driven, upbeat, outgoing individuals! * All levels ...

Riverside Payments

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Customer Service Sales Associate

Riverside, CA · On-site

$75K - $95K/yr

Help local business owners save money on their credit card processing! * Prospect leads thru a ... Customer service background (preferred) * Self driven, upbeat, outgoing individuals! * All levels ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rialto, CA

Director Credit Card Customer Service information

See Rialto, CA salary details

$84.7K

$156.7K

$302.3K

How much do director credit card customer service jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director credit card customer service in Rialto, CA is $156,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,800.00 and $188,500.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Rialto, CA?

The most popular types of Credit Card Customer Service jobs in Rialto, CA are:

What are popular job titles related to Director Credit Card Customer Service jobs in Rialto, CA?

For Director Credit Card Customer Service jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Rialto, CA look for?

The top searched job categories for Director Credit Card Customer Service jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Director Credit Card Customer Service jobs?

Cities near Rialto, CA with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $156,748 per year, or $75.4 per hour.

Customer Service Representative

CSN Collision

Rancho Cucamonga, CA

$16.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process. Managing and organizing rentals, speaking to insurance companies on behalf of our customers and maintaining Dealer relations. Managing the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors

Requirements

       Greet customers in a friendly and inviting manner by phone and in person.

       Properly secure repair authorizations for customer vehicle repair.

       Create customer files.

       Collect and update all customer information.

       Handle clerical aspects of Insurance Claims and Supplements.

       Open repair orders in estimating system.

       Confirm coverage and deductibles with insurance companies for all repair orders. 

       Update customer on vehicle status two to three times a week and update notes in estimating system.

       Handle customer complaints with integrity and poise. Escalate call to upper management if unable to resolve the issue.

       Meet daily with Estimator and Production Manager to ensure accurate updates are given.

       Update car rental program daily.

       Receive cash, checks and credit card payments from customers. Record payments in estimating system.

       Assist with closing files for delivery.

       Check the exceptions tab in estimating system throughout the repair process.

       Ensure all parts have been received and invoices are posted.

       Confirm all labor has been assigned accordingly.

       Schedule estimate appointments, vehicle drop off and vehicle pick up appointments.

       Deliver customer vehicles.

       Collect payments (i.e. deductibles, insurance drafts, etc.).

       Walk customer to their vehicle and review the repairs that were done on the vehicle. Escalate questions as needed with shop Estimator.

       Clerical duties (i.e. filing, faxing, photocopying, scanning, etc.)

       Maintains clean office environment. May be required to perform light cleaning duties such as sweeping, mopping, wiping, dusting etc. in the facility

       Conducts routine tasks as directed

       Closely supervised with little latitude for independent judgment

Benefits

401k Match

Vacation

Sick Pay

Holiday

Medical, dental, Vision Insurance

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