Director Credit Card Customer Service Jobs in Fulton, MO

At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We're hiring a Credit Card Specialist at our Corporate Headquarters in Columbia, MO and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. 

• Request and issue new cards to staff members based on designated credit limits   
• Train cardholders on how to use Corporate Cards, at the time of issue, in accordance with the Corporate Card Policy
• Monitor the use/abuse of the cards and initiate corrective actions.  Report fraudulent use of the corporate cards, by employees, to the Director of Accounts Payable and the Cardholder's Manager.  This could require additional communication with Payroll and the Legal Department.  
• Follow up on transaction-related disputes or potential fraud detected by the Credit Card Service Provider
• Increase credit limits and unlock or suspend cards as needed
• Work closely with the Accounts Payable team, Enrichment Team, HR & Payroll Teams, BA Team, Training Team & the Procurement Team - Daily
• Respond to emergency credit card requests that can occur outside normal business hours
• Work with markets to reallocate expenses and book those to the General Ledger on a monthly basis in accordance with the month-end close timeline
• Daily correspondence with cardholders via email, Slack, text and phone
• Generate spending audits on a monthly, quarterly, yearly and as-needed basis  
• Coordinate with the Accounting team to identify capital expenditures and collect and maintain pertinent backup documentation for these expenses
• Research cardholder spending to ensure compliance with the Corporate Card Policy to prevent credit card abuse
• Maintain a database of credit card purchases, receipts and backup
• Assist Human Resources and Payroll Teams by reconciling credit card spend in regard to particular company allowances
• Review receipts and monitor receipt retention 
• Other duties as assigned

Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you, and you drive us forward.

We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.

• Competitive compensation
  
• Full medical, dental, and vision coverage for full-time employees
  
• Generous PTO + paid holidays
  
• 401(k) + company match
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
• Company events, food truck nights
  
• 16 hours of paid volunteer time per year - give back to the community you call home
  
• Career advancement, leadership training, and professional development opportunities

You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.

We're looking for people who:

• See challenges as opportunities
  
• Embrace change and continuous improvement
  
• Bring energy, effort, and optimism every day

• • Previous credit card experience is a plus
  • Excellent communication skills both written and verbal that allow you to clearly communicate with all levels within the organization
  • Successfully manage multiple tasks and deadlines
  • Maintain a high level of confidentiality
  • Ability to be flexible in order to adapt to process changes and ad hoc requests
  • Good planning and organizational skills to balance and prioritize work
  • Be able to thrive in a fast-paced work environment with a rapidly growing company  
  • Continually seek efficiencies and process improvements in the day to day credit card activities
  • Strong attention to detail
  • Strong background in Microsoft Excel, Word & Google Sheets
  • Bachelor's degree with courses in accounting, business, or equivalent experience preferred

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative - A Workplace For All - is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here - because you do.

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.