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Director Credit Card Customer Service Jobs in Fort Riley, KS

Liveops

Remote Customer Service Agent

Manhattan, KS · Remote

$13.75 - $18.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Fort Riley, KS

Director Credit Card Customer Service information

See Fort Riley, KS salary details

$78.6K

$145.5K

$280.6K

How much do director credit card customer service jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director credit card customer service in Fort Riley, KS is $145,458.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,200.00 and $174,900.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Fort Riley, KS?

For Director Credit Card Customer Service jobs in Fort Riley, KS, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Fort Riley, KS look for?

The top searched job categories for Director Credit Card Customer Service jobs in Fort Riley, KS are:

What cities near Fort Riley, KS are hiring for Director Credit Card Customer Service jobs?

Cities near Fort Riley, KS with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you

Green Valley - CSR/Food - Full and Part Time

Manhattan, KS • On-site

Dara's Corner Market
See more jobs at Dara's Corner Marketexternal

$12 - $14/hr

Full-time, Part-time

Re-posted 3 days ago

Job description

Job Title: Convenience Store Customer Service Representative
Job Summary:
We are seeking a friendly and motivated Customer Service Representative to join our convenience store team. As a Customer Service Representative, you will be the main point of contact for customers, providing exceptional service and ensuring a positive shopping experience. You will handle various tasks such as processing transactions, restocking shelves, and maintaining a clean and organized store environment.
Responsibilities:
- Greet customers in a friendly and professional manner
- Assist customers in finding products and providing product knowledge
- Process customer transactions accurately and efficiently
- Handle cash, credit, and debit card transactions
- Monitor and maintain inventory levels, restocking shelves as needed
- Ensure the store premises are clean, tidy, and presentable
- Handle customer inquiries, concerns, and complaints in a timely and effective manner
- Promote store promotions and upsell additional products or services
- Follow store policies, procedures, and safety guidelines
- Collaborate with the team to achieve sales targets and maintain high customer satisfaction
Qualifications:
- High school diploma or equivalent
- Prior customer service experience is an asset
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced, high-demand environment
- Basic math skills for cash handling and transaction processing
- Flexibility to work evening, weekends, and holidays as per store schedule
If this job description matches your interests and skills, we encourage you to apply to join our convenience store team. We offer a competitive salary and a pleasant working environment.

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